You can verify that the service books on the BlackBerry device permit BlackBerry Device Software updates over the
wireless network.
Available upgrade deferred by user
•0x01 prior upgrade in progress: The BlackBerry Device Software update did not complete because a previous
BlackBerry Device Software update was in progress.
If the previous BlackBerry Device Software update did not install the correct BlackBerry Device Software version, you
can wait until the update completes and then you can send the BlackBerry Device Software update again.
Upgrade prompt deferred
•0x02 reset required The user must reset the BlackBerry device to clear a code module condition.
You can instruct the user to reset the BlackBerry device. The update application tries to perform the update for up to
72 hours. After 72 hours, the update application performs the update and the user no longer has the option to defer the
update.
Upgrade rejected
An error or inconsistency exists in the BlackBerry Device Software files that are available from the BlackBerry
Infrastructure.
Upgrade failed, rollback complete
After the update application downloaded and applied the current BlackBerry Device Software patch files to the BlackBerry
device, an error occurred when the update application tried to restart the BlackBerry device. As a result, the update
application reapplied the previous BlackBerry Device Software files to the BlackBerry device and cancelled the BlackBerry
Device Software update.
Available upgrade deleted by administrator
When a BlackBerry Device Software update request either completes or does not complete, this status message displays
when the BlackBerry Infrastructure deletes the update request.
Mandatory upgrade failed
After the update application downloaded and applied the current BlackBerry Device Software files to the BlackBerry
device, an error occured when the update application tried to restart the BlackBerry device. As a result, the update
application reapplied the previous BlackBerry Device Software files to the BlackBerry device, and cancelled the update.
BlackBerry Administration Service error
An error occurred when the BlackBerry Administration Service processed the request to update the BlackBerry Device
Software on a BlackBerry device.
Related information
Restarting BlackBerry Enterprise Server components, 392
Administration Guide Sending software and BlackBerry Java Applications to BlackBerry devices
155