Blackberry SWD-20120924140022907 manual Click Controller, Perform any of the following tasks

Administration Guide BlackBerry Controller and BlackBerry Enterprise Server Component Monitoring

•If you are running a 32-bit version of Windows, navigate to HKEY_LOCAL_MACHINE\Software\Research In Motion \BlackBerry Enterprise Server.

•If you are running a 64-bit version of Windows, navigate to HKEY_LOCAL_MACHINE\Software\ WOW6432Node \Research In Motion\BlackBerry Enterprise Server.

3.Click Controller.

4.Perform any of the following tasks:

Task	Steps
Change how the BlackBerry	1.	Create a DWORD value that is named RestartAgentsOnCrash.
Controller restarts the BlackBerry	2.	Double-click the new DWORD value.
Messaging Agent.
	3.	In the Value data field, perform one of the following actions:
		• To prevent the BlackBerry Controller from restarting the BlackBerry
		Messaging Agent if the BlackBerry Messaging Agent stops
		responding, type 0.
		• To permit the BlackBerry Controller to restart the BlackBerry
		Messaging Agent if the BlackBerry Messaging Agent stops
		responding, type 1.
Change the maximum number of	1.	Create a DWORD value that is named MaxAgentRestartPerDay.
times that the BlackBerry Messaging	2.	Double-click the new DWORD value.
Agent restarts daily.	3.	In the Value data field, type a value.

The default maximum number of restarts that can occur daily is ten.

Change the maximum number of missed health checks that can occur before the BlackBerry Messaging Agent restarts.

1.Create a DWORD value that is named WaitToRestartAgentOnHung.

2.Double-click the new DWORD value.

3.In the Value data field, type a value that is greater than four, which provides the BlackBerry Controller with sufficient time to monitor thread health checks before the BlackBerry Controller restarts the BlackBerry Messaging Agent.

The default value is 6.

Health checks occur every ten minutes. If a health check does not receive a response from the thread that that the BlackBerry Controller monitors, the BlackBerry Enterprise Server tracks the missed health check in the BlackBerry Messaging Agent log file as the wait count.

Example:

[20148] (05/12 12:21:00):{0xC28} Thread: *** No Response *** Thread Id=0xB00, Handle=0x558, WaitCount=2

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