• If you are running a 32-bit version of Windows, navigate to HKEY_LOCAL_MACHINE\Software\Research In Motion
\BlackBerry Enterprise Server.
• If you are running a 64-bit version of Windows, navigate to HKEY_LOCAL_MACHINE\Software\ WOW6432Node
\Research In Motion\BlackBerry Enterprise Server.
3. Click Controller.
4. Perform any of the following tasks:
Task Steps
Change how the BlackBerry
Controller restarts the BlackBerry
Messaging Agent.
1. Create a DWORD value that is named RestartAgentsOnCrash.
2. Double-click the new DWORD value.
3. In the Value data field, perform one of the following actions:
• To prevent the BlackBerry Controller from restarting the BlackBerry
Messaging Agent if the BlackBerry Messaging Agent stops
responding, type 0.
• To permit the BlackBerry Controller to restart the BlackBerry
Messaging Agent if the BlackBerry Messaging Agent stops
responding, type 1.
Change the maximum number of
times that the BlackBerry Messaging
Agent restarts daily.
1. Create a DWORD value that is named MaxAgentRestartPerDay.
2. Double-click the new DWORD value.
3. In the Value data field, type a value.
The default maximum number of restarts that can occur daily is ten.
Change the maximum number of
missed health checks that can occur
before the BlackBerry Messaging
Agent restarts.
1. Create a DWORD value that is named WaitToRestartAgentOnHung.
2. Double-click the new DWORD value.
3. In the Value data field, type a value that is greater than four, which
provides the BlackBerry Controller with sufficient time to monitor thread
health checks before the BlackBerry Controller restarts the BlackBerry
Messaging Agent.
The default value is 6.
Health checks occur every ten minutes. If a health check does not receive a
response from the thread that that the BlackBerry Controller monitors, the
BlackBerry Enterprise Server tracks the missed health check in the
BlackBerry Messaging Agent log file as the wait count.
Example:
[20148] (05/12 12:21:00):{0xC28} Thread: *** No Response *** Thread
Id=0xB00, Handle=0x558, WaitCount=2
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