6. In the Messaging configuration section, click Default configuration.
7. In the Email services settings section, in the Redirect when in cradle drop-down list, click No.
8. Click Continue to user information edit.
9. Click Save all.
Managing the incoming message queue
The incoming message queue stores email messages from an organization's mail server until the BlackBerry Enterprise
Server processes the email messages and sends them to BlackBerry devices.

Delete email messages for user accounts from the

incoming message queue

You can delete email messages for one or more user accounts from the incoming message queue. This permits you to
manage the size of the queue and to manage user accounts that have a high number of pending email messages.
When you delete pending email messages from the incoming message queue, the BlackBerry Enterprise Server does not
send the email messages to the user’s BlackBerry device. The email messages remain in the email application on the
user’s computer.
1. In the BlackBerry Administration Service, on the BlackBerry solution management menu, expand User.
2. Click Manage users.
3. Search for one or more user accounts.
4. Select the user accounts that you want to delete incoming messages for.
5. In the Pending data packets list, click Purge pending data packets for selected devices.
If wireless calendar synchronization for a user account is turned on, the BlackBerry Enterprise Server deletes pending
meeting invitations or updates from the incoming message queue and sends them at a later time. The BlackBerry
Enterprise Server does not delete IT policies and IT administration commands from the incoming message queue.
Administration Guide Managing your organization's messaging environment and attachment support
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