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Blackberry SWD-20120924140022907 Making the BlackBerry Web Desktop Manager available to Users

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Administration Guide

Making the BlackBerry Web Desktop Manager available to users

Making the BlackBerry Web
Making the BlackBerry Web	17
Desktop Manager available to
Desktop Manager available to
users

Installing the client components of the BlackBerry Web Desktop Manager on users' computers

By default, when users open and log in to the BlackBerry Web Desktop Manager for the first time, the browser prompts them to accept a client authentication certificate and install the required RIMWebComponents.cab file. The RIMWebComponents.cab file provides the BlackBerry Device Manager and USB drivers that users require to use the BlackBerry Web Desktop Manager. To install the RIMWebComponents.cab file, users must log in to their computers as a local administrator.

If you use Microsoft Active Directory in your organization's environment, consider creating Windows GPOs to install the client components of the BlackBerry Web Desktop Manager on users' computers automatically. When you use Windows GPOs, the browser does not display the security warning or installation prompts to users, and users do not require local administrator permissions to complete the installation process.

Related information

Configuring the BlackBerry Web Desktop Manager, 230

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Blackberry SWD-20120924140022907 manual Making the BlackBerry Web Desktop Manager available to Users, 224

Contents

Administration Guide Published 2012-09-24 SWD-20120924140022907 Contents Configuring security options 101 111 136 168 206 217 247 266 292 328 337 369 392 423 493 498 Overview BlackBerry Enterprise Server Document revision historyDate Description Device before assigning the device to a new userTroubleshooting IT policies Task Chapter Create administrator accountsUser account On BlackBerry devicesTask Chapter Task Chapter Optional tasks Task ChapterComponents and for the BlackBerry Configuration DatabaseServer FilesRelated information There is a problem with this websites security certificateClick Log This connection is untrusted Click View certificatesClick Trusted Root Certification Authorities. d Click OK Close and reopen the browserClose and reopen the browser Preconfigured administrative roles Creating administrator AccountsAdministrative roles and permissions Administration GuideCreating administrator accounts Administration GuideCreating administrator accounts Administration GuideCreating administrator accounts Administration GuideCreating administrator accounts Creating roles Create a roleCreate an administrator account Create a role based on an existing roleAdd an administrator account to a group Click Create an administrator userClick Manage users Click Edit userCreate a group to manage similar user accounts Assign a BlackBerry device to an administrator account Administration Guide Preconfigured IT policies Preconfigured IT policy DescriptionDefault values for preconfigured IT policies From downloading third-party applicationsAdvanced Security Requires devices to encrypt external file systemsPassword policy group Maximum Password HistoryRIM Value-Added Applications policy group Security policy groupDisable Address Yes Book Transfer Discoverable Mode Allow Other Yes Calendar Services MessageBluetooth policy group Wireless Software Upgrades policy group Creating and importing IT policiesCreate an IT policy Click Create an IT policyCreate an IT policy based on an existing IT policy Import IT policy dataClick Edit IT policy Click Manage IT policiesClick Add all IT policies Related information Change the value for an IT policy ruleImport IT policy rules from an IT policy pack Assign an IT policy to a group Assign an IT policy to a user accountClick Manage groups Click Save all Related informationResend an IT policy to a BlackBerry device automatically Sending an IT policy over the wireless networkResend an IT policy to a BlackBerry device manually Assigning IT policies and resolving IT policy conflicts Expand BlackBerry Domain Component viewClick Edit instance Method DescriptionOption 1 Applying one IT policy to each user account Scenario RuleClick Manage IT policies Click Set priority of IT policies Option 2 Applying multiple IT policies to each user accountRank IT policies Highest in the BlackBerry Administration Service Yes setting is applied for this ruleYou add a new user account to a Groups that the user account belongsDefault value of Yes. You assign To No. You ranked IT policy a higherClick Manage IT policies Click Preview resolved IT policies Select two or more IT policies Click PreviewCreate an IT policy rule for a third-party application Click Create an IT policy ruleExport all IT policy data to a data file Click Manage IT policy rulesClick Export Click Download fileDelete an IT policy List of IT policies, click an IT policyConfiguring security options Managing device access to the BlackBerry Enterprise Server Click BlackBerry Enterprise Server Click Edit component Turn on the Enterprise Service PolicyConfigure the Enterprise Service Policy Extending messaging security to a BlackBerry device Permit a user to override the Enterprise Service PolicyExtending messaging security using PGP encryption Extending messaging security using S/MIME encryption Configure encryption options for S/MIME-protected messages Click Restart instance Related information Enforcing secure messaging using classifications Create a message classificationOrder message classifications Click BlackBerry Domain Delete a message classificationGenerate a PIN encryption key External services turned on drop-down list, click No Restart the BlackBerry Enterprise ServerAdministration Guide Has elapsed To the desired time for example, 10 minutes Remove decrypted content from BlackBerry deviceScenario Recommendation Best practice Description Configuring the BlackBerry Enterprise Server environmentBest practice Running the BlackBerry Enterprise Server Click Edit instance Click Save all Click Save all Related information Administration Guide Turn off Web Proxy Autodiscovery Protocol Before you beginAddress field, type the URL for the PAC file Click OK Delete credentials for Http basic authentication Task StepsType traittool -global -trait BASProxyBasicAuthUID -erase Type traittool -BASServer name -trait BASProxyBasicAuthUIDClick Save all Related information Configuring support for Unicode languages Configure support for Unicode languagesType regedit Click OK Perform one of the following actionsRestarting BlackBerry Enterprise Server components Related information Type regedit Configuring user accounts Creating user groupsCreate a group to manage similar user accounts Add user accounts to a groupAdd to user configuration list, click Add group Adding a user account to the BlackBerry Enterprise ServerAdd a user account Click Create a userClick Create a user with activation password Click Create a user with generated activation passwordClick Create a user without activation password Option StepExport a list of user accounts Save the .csv fileFields in a .csv file that contain user account information Field DescriptionImport multiple user accounts from a .csv file ElapsesClick Continue Assigning BlackBerry devices To users Preparing to distribute a BlackBerry deviceMethod BlackBerry Administration ServiceAssigning BlackBerry devices to user accounts Wi-Fi network Click Associate user Click Assign current deviceSave bandwidth by synchronizing organizer data over the LAN Wireless activationClick Default Activation passwords Password expire earlier than the default value of 48 hoursIntended user Cannot reuse it to activate another BlackBerry deviceCustomize the activation message Customize the activation passwordSend an activation password to a user Option 3 Activating BlackBerry devices over the LAN Send an activation password to multiple usersClick Specify an activation password Administration Guide Administration Guide 100 Activate a Wi-Fi enabled BlackBerry deviceClick Enterprise Activation Configuring BlackBerry Enterprise Server high Availability Check the health of a BlackBerry Enterprise ServerClick High availablity summary 101Defining when failover occurs How the BlackBerry Enterprise Server uses health parametersAdministration Guide Changing the promotion threshold and failover threshold Click Edit Automatic Failover settings Health parameter DescriptionProvide services for attachment viewing Attachment viewingThis health parameter Threshold so that they are below this health parameter107 108 Administration Guide Verify that the failover event occured Click Manual FailoverClick Yes Failover to standby instance 111 Click Turn on automatic connections failover 112113 Click Edit instance Click Save all Create a BlackBerry Router pool for high availability Related information 118 Restart the BlackBerry Administration Service instances 119Related information Availability state for the instances changes automatically 122 Remove a BlackBerry Attachment Service instance from a pool 124 Remove a BlackBerry Router instance from a poolClick Edit instance or Edit host instance Verify that the DNS server is running 125 Configuring database mirroring Stop the BlackBerry Enterprise Server instancesStart the BlackBerry Enterprise Server instances 128 Click Resend database mirroring parameters 129Stop the BlackBerry Enterprise Server instances 131 Select Overwrite the existing databaseClick Replication Accept or change the default schedule. Click Next Right-clickLocal Publications. Click New PublicationSelect By impersonating the process account Click OK. Click NextRight-click the server. Click Properties Click Finish 133Start the BlackBerry Enterprise Server instances Configuring a new mirror BlackBerry Configuration Database 135136 Preparing to distribute BlackBerry Java Applications 137Click BlackBerry Administration Service Click Edit component 138Click Add or update applications Add a collaboration client to the application repositoryClick Add application Click Publish applicationConfiguring application control policies Specify keywords for a BlackBerry Java ApplicationStandard application control policies Click Manage applicationsClick Manage default application control policies Change a standard application control policyApplication control policy Description Click Edit application control policyPerform any of the following tasks Create an application control policyFor required BlackBerry Java Control policy Applications PolicyApplication control policies for unlisted applications IT policy rules take precedence on smartphonesClick the application control policy that you created 144Creating software configurations 145Click Manage software configurations Create a software configurationClick Create a software configuration Assign a software configuration to a group Click Add to software configuration Click Save allClick a group 147148 Assign a software configuration to multiple user accountsAssign a software configuration to a user account Complete the instructions on the screen 149 Error messages BlackBerry Java Application tasks View the status of a jobView the status of a task Click Manage deployment jobsQueueModule failed, processing stopped Device timed out waiting for moduleDevice reported insufficient memory to install module Device reported insufficient privileges to install moduleIncomplete ACK data for Appd request 152Error messages BlackBerry Device Software tasks Available upgrade rejected Available upgrade deferred by user Upgrade prompt deferredUpgrade rejected Upgrade failed, rollback completeError messages Standard application settings tasks Restore failed -- error getting valueFailed to backup data to database Failed to set properties for itemError messages IT policy tasks Reject Security Violation Reject Authentication Failed Invalid password Set Password FailedStopping a job that is running 158Stop a job that is running Click View users with application Administration Guide Reconciliation rules BlackBerry Java Applications On the BlackBerry deviceScenario Rule Reconciliation rules BlackBerry Device Software Reconciliation rules Standard application settings Reconciliation rules Application control policies ScenarioYou ranked highest in the BlackBerry Administration If unlisted applications are defined as disallowed in aAs disallowed is assigned to a user account. a software Unlisted applications are not permitted on the BlackBerry168 Loader Device to the computerLoader tool Desktop SoftwareBlackBerry device 170BlackBerry APIs and Java ME standard on BlackBerry devices User’s computerBlackBerry Java Application 171Windows 2000 or later, Windows XP, or Windows Vista 172 Enable the BlackBerry Application Web Loader on a web server Web serverAdministration Guide 175 Before you begin Administration Guide BlackBerry device 179 Install the BlackBerry Java Application on a web serverClick Download 180 Click Save all After you finish 181Click Save all 183 Administration Guide Related information Click Save all Related information 187 Administration Guide Add a certificate for the BlackBerry MDS Connection Service Task Steps Administration Guide Click MDS Connection Service Click Edit component 193 194 Click MDS Connection ServiceClick the Edit icon beside the Ldap server Default base query for some Ldap servers Service URLBase Query Each queryChange a configuration for an Use to authenticate with the Dsml certificate serverAuthenticate with the Dsml certificate server Click Save all Type the CRL server name and the web address for the server 199 200 201 Configure global login information for intranet site accessOn the Http tab, click Edit component Click Edit instance Specify the maximum number of scalable socket connections 203204 205 Setting up the messaging Environment Creating email message filtersClick Save all Click Continue to user information edit Click Save all 209 Enabled drop-down list, click YesSave the .xml file Copying existing email message filters to user accounts Export email message filters for a user accountImport email message filters for a user account Click Import email message filters Click Save allClick OK Perform one of the following actions 211 Install an extension plug-in applicationExtension plug-ins for processing messages Add an extension plug-in to a BlackBerry Messaging Agent 212213 Search for a user account 214 215 216 Configure the certificate information using IT policies Click an IT policy 218Click Save all After you finish Click Save all After you finish Add certificate information to a Wi-Fi profile Click Manage Wi-Fi profilesClick the name of the Wi-Fi profile that you want to change Managing an enrolled certificate222 Properties in the rimpublic.properties file Property DescriptionMaking the BlackBerry Web Desktop Manager available to Users 224Click OK 225 Deploy Software window, click AdvancedClick Include OLE class and product information Click Add Click OK Expand Group Policy Management Forest DomainsClick Create a GPO in this domain, and link it here 226Each dialogue box, click OK Configure the Microsoft ActiveX Installer on Windows VistaEnter the value of the item to be added field, type 2,2,1,0 Name the file EnableActiveXInstallFromAD.adm and save it 228Click Enabled Click OK Make the BlackBerry Web Desktop Manager available to usersConfiguring the BlackBerry Web Desktop Manager 230231 Change the text colors in the BlackBerry Web Desktop Manager Parameter Description Default BlackBerry Web Desktop Manager text colorsDisplay a custom image in the BlackBerry Web Desktop Manager 234Prerequisites Creating Wi-Fi profiles and VPN profiles Creating and configuring Wi-Fi 19 profiles and VPN profilesCreating and configuring Wi-Fi profiles Connection types and port numbers for a Wi-Fi network Port assignments might vary by mobile network provider 236Create a Wi-Fi profile Create a Wi-Fi profile based on an existing Wi-Fi profileConnection type Default port number Where to configure Click Create Wi-Fi profileConfigure a Wi-Fi profile on a BlackBerry device Assign a Wi-Fi profile to a groupAssign a Wi-Fi profile to a user account Click Set Up Wi-Fi NetworkCreating and configuring VPN profiles Configure a Wi-Fi profileClick the name of a Wi-Fi profile Click Edit profileConfigure a VPN profile Create a VPN profileCreate a VPN profile based on an existing VPN profile Click Create VPN profileOn the VPN profiles tab, click Edit group Assign a VPN profile to a groupAssign a VPN profile to a user account Delete a Wi-Fi profile Associate a VPN profile with a Wi-Fi profileClick the name of the Wi-Fi profile Click Delete profile Click Yes Delete the profileClick the name of a VPN profile Delete a VPN profileImporting profile information from a .csv file Example Adding profile information to user accounts 244Fields in the .csv file that contains profile information Example Removing profile information from user accountsImport profile information from a .csv file Enterprise Wi-Fi network or VPN, if a user name is requiredQuotation marks in the password Configuring WEP encryption BlackBerry devices do not support a WEP passphraseConfiguring PSK encryption Configuring Leap authentication Configuring Peap authentication 251 Click Place all certificates in the following store Possible cause Select the Inner link security typeConfiguring EAP-TLS authentication 255 Configuring EAP-TTLS authentication 257 258 Security Type list, select EAP-TTLSInner link security type list, select EAP-MS-CHAPv2 259 Configuring EAP-FAST authenticationConfigure EAP-FAST authentication Click Manage Wi-Fi profiles Security Type list, select EAP-FAST Configuring software tokens for 21 BlackBerry devices Configure BlackBerry devices for RSA authentication Click the name of the VPN profile that you want to change Assign software tokens to a user account 265266 267 Before you begin 269 270 Click Save all 272 273 274 Protecting and redistributing DevicesPreparing a device for redistribution to a new user Deleting only work data from a device Click Associate userOn the Devices menu, click Attached devices Device software 275Are deleted when you delete work data Deleted when you delete work dataDevice permanently deletes the following work data Call logsDelete only work data from a device 277Delete only the organization data IT administration command DescriptionProtection, you cannot use this command Application data Protect a stolen deviceProtect a lost device Protect a lost device that a user might not recover Click Specify new device password and lock device281 Change role permissions Managing administrator AccountsChange the roles for an administrator account Click Delete role Click Yes Delete the role Delete an administrator accountDelete a role 284 Status list, click Delete userClick Yes Delete the user 285 Managing groups and user AccountsManaging groups Click Remove from group membership Default group Description of the default groupRemove a user account from a group Change the properties of a group Rename a groupDelete a group Click Edit group288 Managing user accountsMove a user account to a different group Delete a user account from the BlackBerry Enterprise Server Update a user account manually Add an administrator role to a user accountUpdate the contact list manually Click Back to searchResend service books to a BlackBerry device Communications list, click Resend service books to a deviceClick Refresh available user list from company directory 291292 Managing the default distribution settings for jobsChange default settings for a job schedule Change how IT policies are sent to BlackBerry devices Start time drop-down list, click the appropriate option. IfNecessary, set the start time and end time 293Default value is Perform any of the following tasks 294295 296 BlackBerry Device SoftwareRecurrence days cannot overlap If necessary, change the start time and end time 297Managing the distribution settings for a specific job Click Edit job Specify the start time and priority for a jobChange how a job sends IT policies to BlackBerry devices Scheduled deployment days drop-down list, click 301 302 303 Managing BlackBerry Java Applications on BlackBerry devices 304Click a software configuration Click Edit software configurationClick Add applications to software configuration 305Remove a software configuration from multiple user accounts Managing software configurationsRemove a software configuration from a group 307 Remove a software configuration from a user accountDelete a software configuration Restricting user access to content on web servers Specify web address patterns Create a pull ruleControl type drop-down list, click Pull Click the Add icon Assign a pull rule to the members of a group Assign a pull rule to user accountsClick Manage users Click View more criteria Search for a groupClick Add Click Save Prevent users from accessing specific media typesConfigure download limits for media content types 313 Default download limits for media content typesMime type Maximum number of bytes per connection KB Configure download limits for media content types Administration Guide After you finish 317 318 319 Click a BlackBerry MDS Connection Service instancePull Authorization drop-down list, click Yes Create push initiators for push applications 320321 Turn on push authorizationAfter you finish Create a push rule Create a push rule Assign push initiators to a push ruleAfter you finish Assign push initiators to the push rule 322Assign a push rule to the members of a group Assign a push rule to user accountsManaging push application requests Specify device ports for application-reliable push requestsClick Save all Click Restart instance Related information 325326 327 328 Managing the wireless backup and recovery of organizer dataManaging organizer data Synchronization Turning off organizer data synchronization 329330 Changing how organizer data synchronizes 331Click Continue to user information edit Click Save all Synchronizing contact pictures 333334 Managing message forwarding 335Click Continue to user information edit Click Save all Turn off email message forwarding to a user account 337338 Managing the incoming message queue 339Managing wireless message reconciliation Managing access to remote message data Click Edit instance Managing email messages that contain Html and rich content 343Click Save All 345 Resend the updated IT policy to the BlackBerry devicesClick the name of the IT policy that you want to change Synchronizing folders on the BlackBerry device 346Click Continue to user information edit Click Save all Configuring access to documents on remote file systems 348Click Save all Examples for step Click the instance that you want to change 350 Managing signatures and disclaimers in email messages 351Click Edit instance 353 Specify conflict rules for disclaimersTurn off disclaimers for email messages 354 Sending notification messages to usersClick Select from mail address list Send a notification message to group members Type the message that you want to sendClick Send message Click Send message to users in groupChange the size of the message state database Send a notification message to a userClick Send message to user 356Related information 358 Format and extension Limitations Limitations for supported attachment file formatsFormat Extension Table of contents Connector shape route that connects to shapesOpenOffice Format version 1.1 .odp Files IBM Lotus Symphony onlyCharts Style effects for cells shadow, bordersHeaders and footers Drawing objects and Fontwork objectsBlackBerry Attachment Service optimization settings Setting Description RangeDefault value is Server busy time ZIP archives Less than 2000 KB Suggested file sizes for attachmentsFile format Suggested size 365 Administration Guide Prevent users from sending large attachments 368 Managing calendars 369Type the following command Turn off client throttling in Microsoft ExchangeType New-ThrottlingPolicy BESPolicy 370After you finish Example 372373 Administration Guide Correcting calendar synchronization errors on devices Global Setting that you specify applies to all usersSetting that you specify applies to a specific user Level DescriptionExample Turning off the process for a specific user Turn off corrective calendar synchronizationExample Turning off the process for all users Example Viewing the global calendar synchronization settings Administration Guide Configure when corrective calendar synchronization runs 379380 Logging information for corrective calendar synchronizationEmail application 381 Delete a setting for corrective calendar synchronizationSpecifies that a calendar item is missing on the device Communications list, click Synchronize calendar Type regedit Installing a collaboration client on BlackBerry devices Managing instant messagingClick Edit instance Access server Option DescriptionFor Microsoft Office 386Managing instant messaging sessions 387Managing instant messaging features 388Prevent users from saving instant messaging conversations Back up the UserInfoConfig.xml file Save the UserInfoConfig.xml file Component Administration Service Managing a BlackBerry DomainRestarting BlackBerry Enterprise Server components BlackBerry Enterprise ServerAdministration GuideManaging a BlackBerry Domain Using the BlackBerry Enterprise Trait Tool Use the BlackBerry Enterprise Trait ToolBlackBerry Enterprise Trait Tool traits Trait Description For proxy authentication Calendar contents on the device. When the amount of timeDefault value is false 0, the BlackBerry Messaging Agent If you configure the EWSServiceAccount traitEWSEnable BlackBerry Messaging Agent, all BlackBerry Messaging AgentSP1 Instances on all BlackBerry Enterprise Server instancesUsers status using Microsoft Exchange Web Services or by Users status using Microsoft Exchange public foldersExchangeDisableConfirmEmailDelivery ExchangeEnableMLangConversionExchangeSmartSyncEnable For calendar errors on devicesMailboxes, change the value to true Might be an impact on the performance of your organizationsDefault value is Daily Default value is true 1, the BlackBerry Messaging AgentCorrects calendar synchronization errors automatically Calendar synchronization errors on devices at 1200 AMDefault value is true 1, the BlackBerry Mail Store Service Function, you can access the BlackBerry Messaging AgentDefault value Disabled on the deviceDefault value is true 1, the BlackBerry Enterprise Server Service can synchronize at the same time during a fullServices that the device can connect to, type the SRP IDs Services. Separate the SRP IDs with a commaChange the default value of this trait Policies and service booksAdditional processes for IT policies or service books Books, change the value to falseUses to update the list of BlackBerry Router instances Default value is 75%Processes for PIN encryption keys RouterAutoDiscoveryMethodEnvironment UserHealthPercentageBlackBerry Dispatcher uses this trait to change the User 407 Managing BlackBerry CAL keysAdd or delete a BlackBerry CAL key Copy a BlackBerry CAL key to a text file 408Configuring a Hosted BlackBerry services environment 409Related information 411 Before you begin Configuring a Hosted BlackBerry services environment Restarting BlackBerry Enterprise Server components Before you begin Configuring BlackBerry Policy Service throttling Type traittool -global -list 417Administration Guide Trait PolicyThrottlingP2PKeyRate -set Delete a BlackBerry Policy Service throttling setting 420421 422 Administration Guide Click Controller MaxUserDumpPerDay value field to Click BBAttachServer Click BlackBerry Collaboration ServiceChange how the BlackBerry Click BlackBerry Mobile Data Server Click BlackBerryRouterClick MailStore Click PolicyServerClick SyncServer Change the default event monitoring levelBlackBerry Enterprise Server Alert Tool Define a notification recipient 430 Monitor PIN messages BlackBerry Enterprise Server Log filesMonitoring PIN messages, SMS text messages, and calls Monitor SMS text messages Turn off call loggingList of IT policies, click the appropriate IT policy 432Log files for BlackBerry Enterprise Server components 433434 On the Logging details tab, click Edit instance Each section, in the Log auto-rolldrop-down list, click True 437 UTF-8 UTF-16LE Click Save all 438Component identifiers for log files Component identifier Logging componentBlackBerry MDS Connection Service log files On the Logging tab, click Edit instanceClick Save all Related information On the Logging tab, click Edit instance Logging section, perform any of the following tasks Trace how data packets travel inside the gatewayClick Yes BlackBerry device retrieves from the PGP server 443Connects using a proxy server Attribute DescriptionBlackBerry device connections Domain that requests the BlackBerry device connectionFalse BlackBerry Collaboration Service log filesOn the Instance information tab, click Edit instance Trace how data packets travel inside the GME network 446Configuration Database Windows 1433 Windows registryOn a 32-bit version \BlackBerry21099 BlackBerry Configuration Panel 448 Incoming data connections from, and outgoing dataData connections between BlackBerry Administration Connection Default port2000 BlackBerry Administration Attachment Service 449 Type Number ConnectionOutgoing conversion results of large attachments to On a 64-bit version of Windows1433 for Outgoing syslog connections to the Snmp agent4071 Windows registry On a 32-bit version 4511433 for BlackBerry Configuration \Research In Motion\\BlackBerrySNMPAgent \Parameters\UDPPortBlackBerry Controller connection types and port numbers BlackBerry Dispatcher connection types and port numbers Port number Agent That BlackBerry Messaging Provides5096 Windows registry Agent On a 32-bit version \TcpPortDispatcherMicrosoft SQL Server hosts Windows Server\Database\PortIncoming data connection from the BlackBerry database \SOFTWARE\Research Motion 455456 Outgoing data connections to the BlackBerry Dispatcher5096 Windows registry On a 32-bit version 4070 Windows registry On a 32-bit version 457Incoming data connections from the BlackBerry database \UDPPortServer\Agents\UDPPort If access control for push applications is turned on 459Database Incoming data connections from, and outgoing data 7874 BlackBerry Administration ServiceIncoming data connections for reliable pushes 3200 Connections to, the BlackBerry Dispatcher BlackBerry Policy Service connection types and port numbers55503 BlackBerry Configuration Service console Panel \ServicePort BlackBerry Router connection types and port numbers\BlackBerryRouter 462463 \DevicePort 464CalHelper connection type and port number Port number Agent That BlackBerry Messaging Provides 465IBM Lotus Sametime connection type and port number Microsoft Exchange connection types and port numbersTLS Connections to, the BlackBerry Collaboration Service Novell GroupWise Messenger connection type and port numberSnmp agent connection types and port numbers 8300Syslog connection type and port number 470 Troubleshooting36Possible cause Possible solution Troubleshooting BlackBerry Enterprise Server Performance Press Enter 471Troubleshooting Setting up user accounts Troubleshooting Messaging Messages are not delivered to BlackBerry devicesTroubleshooting Instant messaging Text does not appear correctly in Unicode email messages475 476 Troubleshooting BlackBerry Web Desktop Manager Does not support the versionClick Wi-Fi Options Troubleshooting Connections to the Wi-Fi networkBlackBerry device cannot connect to a Wi-Fi network BlackBerry device is not assigned Click Wi-Fi Tools Wi-Fi Diagnostics Status fields for Wi-Fi connections Indicator DescriptionDevice is associated with the access point Status indicators are the following iconsTo a specific access point Connection to an access pointGroup Cipher CipherGroup ciphers have one of the following values NoneStatus fields for VPN connections Status fields for UMA or GAN connections Status fields for BlackBerry Infrastructure connections ArfcnBlackBerry device cannot open a VPN connection Status fields for Enterprise connectionsCorrectly Verify that Wi-Fi Preferred is selected BlackBerry device is connected to a Wi-Fi networkIssue on the Wi-Fi network Is displayedVerify whether a BlackBerry device can resolve an IP address Look up a computer name to resolve an IP addressTroubleshooting BlackBerry Administration Service pools Troubleshooting BlackBerry Monitoring Service connections User cannot log in to the BlackBerry Monitoring ServiceTroubleshooting IT policies 492Glossary37 Content protection DSML-enabledEnterprise Service Device transport keyIT administration CommandIP address IPsecPrincipal database Messaging serverMirror database Witness Triple DESVoIP Legal notice 498499 Administration Guide