Creating a BlackBerry AdministrationService pool that includes the BlackBerryWeb Desktop Manager using DNS roundrobin
When you install the BlackBerry Administration Service, BlackBerry Web Desktop Manager, or both, the setup application
installs the BlackBerry Administration Service services automatically. The BlackBerry Administration Service and
BlackBerry Web Desktop Manager require the BlackBerry Administration Service services to run.
If you create a BlackBerry Administration Service pool using DNS round robin, you can install the BlackBerry
Administration Service and BlackBerry Web Desktop Manager on each computer in the pool or you can install the
BlackBerry Administration Service or BlackBerry Web Desktop Manager on some of the computers in the pool. If you install
the BlackBerry Administration Service and BlackBerry Web Desktop Manager on each computer in the pool, you can use
the pool name that you specified during the installation process in the URLs for the BlackBerry Administration Service and
BlackBerry Web Desktop Manager (for example, https://<pool_name>/webconsole/login or https://<pool_name>/
webdesktop/login).
If you do not install both components on each computer in the pool and you try to access one of the URLs using the pool
name, the web browser might display an HTTP 404 error message. The HTTP 404 error message occurs when the web
browser tries to connect to a computer in the pool that you did not install the component on that you are trying to access.
For example, you can install the BlackBerry Administration Service on two of the computers in the pool and the BlackBerry
Web Desktop Manager on two other computers in the pool.
To make sure that the web browser does not display HTTP 404 error messages, you can choose one of the following
options:
• You can create separate pools within the BlackBerry Administration Service pool for the BlackBerry Administration
Service and the BlackBerry Web Desktop Manager. You can provide your organization's administrators and BlackBerry
device users with URLs that include the specific pool names.
• You can provide administrators and users in your organization's environment with URLs that include the FQDNs of the
computers that you installed the BlackBerry Administration Service or BlackBerry Web Desktop Manager on (for
example, https://<FQDN_of_computer>/webconsole/login or https://<FQDN_of_computer>/webdesktop/login).
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