Cisco Systems OL-19025-01 guide

A P P E N D I X A

Providing Information to Users Via a Website

If you are a system administrator, you are likely the primary source of information for Cisco Unified IP Phone users in your network or company. It is important to provide current and thorough information to end users.

Cisco recommends that you create a web page on your internal support site that provides end users with important information about their Cisco Unified IP Phones.

Consider including the following types of information on this site:

•How Users Obtain Support for the Cisco Unified IP Phone, page A-1

•How Users Subscribe to Services and Configure Phone Features, page A-2

•How Users Subscribe to Services and Configure Phone Features, page A-2

•How Users Access a Voice Messaging System, page A-2

•How Users Configure Personal Directory Entries, page A-3

How Users Obtain Support for the Cisco Unified IP Phone

To successfully use some of the features on the Cisco Unified IP Phone (including speed dial, services, and voice messaging system options), users must receive information from you or from your network team or be able to contact you for assistance. Make sure to provide end users with the names of people to contact for assistance and with instructions for contacting those people.

Giving Users Access to the User Options Web Pages

Before a user can access the User Options web pages, you must use Cisco Unified Communications Manager Administration to add the user to a standard Cisco Unified Communications Manager end user group: choose User Management > User Groups. For additional information, refer to:

•“User Group Configuration” chapter in the Cisco Unified Communications Manager Administration Guide

•“Role Configuration” chapter in the Cisco Unified Communications Manager Administration Guide

Cisco Unified IP Phone 6921, 6941, and 6961 Administration Guide for Cisco Unified Communications Manager 7.1 (SCCP)

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Cisco Systems OL-19025-01 manual Providing Information to Users Via a Website

Contents

Text Part Number OL-19025-01 Americas HeadquartersPage Page Page N T E N T S Footstand Configuring Features, Templates, Services, and Users Troubleshooting and Maintenance Network and Access Port Pinouts C-2 OL-19025-01 Audience OverviewOrganization Chapter Description Cisco Unified IP Phone 6900 Series Related Documentation Cisco Product Security Overview Document ConventionsConvention Description Boldface font Italic screen font An Overview of the Cisco Unified IP Phone Understanding the Cisco Unified IP Phone 6921, 6941, Buttons 2shows the main components of the Cisco Unified IP Phone OL-19025-01 OL-19025-01 3shows the main components of the Cisco Unified IP Phone OL-19025-01 What Networking Protocols are Used? Dynamic Host Configuration Protocol chapterNetworking Protocol Purpose Usage Notes Communications Manager System Guide Cisco Unified Communications Manager System GuideRelated Topics Feature Overview Configuring Telephony Features Providing Users with Feature InformationRelated Topic Access section on Feature Description OL-19025-01 Purpose For More Information Unified Communications Manager Administration Communications Manager Administration Guide Communications Manager Administration Task Purpose For More InformationChapter in the Cisco Unified Communications Manager Installing Cisco Unified IP Phones Network Setup IPv4 Setup Refer to Cisco Unified IP Phone 6921, 6941,User Guide for Cisco Unified Communications Manager Terminology Differences User Guide Administration and System Guides A P T E R Related Topic Understanding the Phone Startup Process, Network Setup Menu, Providing Power to the Cisco Unified IP Phone Power Guidelines Power OutagePower Type Guidelines Obtaining Additional Information about Power Understanding Phone Configuration Files Understanding the Phone Startup Process Resolving Startup Problems,Purpose Related Topics Adding Phones to the Cisco Unified Requesting the Configuration File Requires MAC Method Address? Adding Phones with Auto-Registration Adding Phones with Auto-Registration and Taps Adding Phones with BAT Determining the MAC Address for a Cisco Unified IP Phone Network Requirements Before You Begin Cisco Unified Communications Manager Configuration Network and Access PortsNetwork and Access Ports, Handset, Speakerphone, Headset, Handset SpeakerphoneHeadset Audio Quality See the Network and Access Ports section on Installing the Cisco Unified IP PhoneSee the Headset section on page 3-3for supported See the Adding Phones to the Cisco Unified Cisco Unified IP Phone 6921 and 6941 Cable Connections Cisco Unified IP Phone 6961 Cable Connections Footstand Reducing Power Consumption on the Phone Cisco Unified IP Phone 6921 Cisco Higher Viewing Angle Mounting the Phone to the Wall Verifying the Phone Startup ProcessLower Viewing Angle Hold Mute Speaker Configuring Startup Network Settings OL-19025-01 Phone Configuration Menus on the Cisco Unified IP Phone Displaying a Configuration Menu ProcedureSelect Admin Settings Editing Values Unlocking and Locking Options Network Setup Menu Option Description To ChangeSelect PC Vlan IPv4 Setup Menu Options Related Topics OL-19025-01 Configuring Features, Templates, Services, and Users Feature Description Configuration Reference Features and Services Guide, Call Features and Services Guide, Cisco CallAdministration Guide, Directory Forward Maximum Hop Count service parameter Cisco Unified Communications Communications Manager Features Communications Features and ServicesCodes and Forced Authorization Codes Extension Mobility chapter in the Cisco Point Configuration chapter in the Cisco Features and Services Guide Button Template for Personal Address Book orSpeed Dials, Administration Guide, Hunt Group Manager Feature and Services GuideCisco Communications Manager Administration Guide, Message Waiting Features and Services Guide, MaliciousRefer to Cisco Unified Communications Manager System Guide, Cisco Unified Unified IP Phone 6921, 6941, and 6961 User Features and Services Guide Barge Template Configuration chapter Administration Guide, Phone ButtonFeatures and Services Guide, Quality Report Tool chapter Administration Guide, Cisco Voice-Mail Administration Guide, Time PeriodPort Configuration chapter System Guide, Time-of-Day Routing Configuring Corporate and Personal Directories Configuring Corporate DirectoriesJoin and Direct Transfer Policy Modifying Phone Button Templates Configuring Personal Directory Click Save Configuring Softkey Templates DND Supported as a Setting Up Services Managing the User Options Web Pages Giving Users Access to the User Options Web Pages Click Add Selected Enter the appropriate search criteria and click FindClick Save Selected/Changes Specifying Options that Appear on the User Options Web Pages Configuring the Phone to Support Call Waiting Customizing the Cisco Unified IP Phone Customizing and Modifying Configuration Files DistinctiveRingList File Format Requirements Creating Custom Phone Rings Configuring the Idle Display Configuring a Custom Phone RingPCM File Requirements for Custom Ring Types Automatically Disabling the Cisco Unified IP Phone Backlight Field Description OL-19025-01 Model Information Screen, Status Menu, Model Information Screen Status Menu Status Messages ScreenSelect Status Messages Message Description Possible Explanation and Action Menu section on page 4-4for details Network Setup Menu section on Setup Menu section on page 4-4for details on Network Statistics Screen Select Status Network Statistics Call Statistics Screen Voice Quality Metrics Select Call Statistics OL-19025-01 Monitoring the Cisco Unified IP Phone Remotely Http//IPaddress Accessing the Web Page for a Phone Disabling and Enabling Web Page Access Device InformationChoose Device Phone Cisco Unified IP Phone Network Setup Description Description Vlan Network Statistics Device Logs Streaming Statistics Configuring Settings on the Cisco Unified IP Phone chapter Resolving Startup Problems Troubleshooting and Maintenance Troubleshooting and Maintenance Resolving Startup Problems Identifying Error Messages Choose Tools Control Center Feature Services Verifying DNS Settings Symptom Cisco Unified IP Phone Unable to Obtain IP Address Verifying Dhcp Settings Cisco Unified IP Phone Resets UnexpectedlyVerifying the Physical Connection Identifying Intermittent Network Outages Verifying the Voice Vlan Configuration Checking Static IP Address SettingsVerifying that the Phones Have Not Been Intentionally Reset Eliminating DNS or Other Connectivity Errors General Troubleshooting Tips Checking Power ConnectionSummary Explanation Halfduxcollisionexceedthreshold Resetting or Restoring the Cisco Unified IP Phone Performing a Basic ResetOperation Performing Explanation Monitoring the Voice Quality of Calls Performing a Factory Reset Where to Go for More Troubleshooting Information Troubleshooting TipsMetric Change Condition Cleaning the Cisco Unified IP Phone OL-19025-01 Providing Information to Users Via a Website How Users Access a Voice Messaging System Installing the Synchronizer How Users Configure Personal Directory Entries Configuring the Synchronizer Support for International Call Logging Supporting International Users OL-19025-01 Specification Value or Range Physical and Operating Environment Specifications Network and Access Port Pinouts Cable SpecificationsNetwork Port Connector Access Port Connector Pin Number Function OL-19025-01 Example User Information for these Procedures Basic Phone Administration Steps Adding a User to Cisco Unified Communications Manager Choose System Ldap Ldap Directory Adding a User From an External Ldap DirectoryClick Perform Full Sync Now Example johndoe Proceed to the section Configuring the Phone, page D-4 Configuring the Phone OL-19025-01 OL-19025-01 Click Device Associations Choose User Management End User Performing Final End User Configuration Steps Installing the Wall Mount Kit for Installing the Bracket Figure E-2 Mounting the Wall Bracket Figure E-3 Attaching the Phone Bracket Figure E-4 Preparing the Handset Hook Figure E-5 Attaching the Cables Figure E-6 Attaching the Phone to the Wall Bracket OL-19025-01 ADA Non-Lockable Wall Mount Kit for 6900 Series Cisco Unified IP Phone Non-Lockable Wall Mount Package includes these items Components Before You Begin Install Non-Lockable Wall Mount Kit for Phone Figure F-4 Mount the Wall Bracket Figure F-5 Attach Phone Bracket Remove Phone from Non-Lockable Wall Mount Go to in Installing the Bracket, page E-2 Figure F-7 Before You Begin Figure F-8 D E IN-2 IN-3 IN-4 Tftp Server IN-6 IN-7 IN-8