Chapter 5 Configuring Features, Templates, Services, and Users

Telephony Features Available for the Cisco Unified IP Phone

Table 5-1

Telephony Features for the Cisco Unified IP Phone (continued)

 

 

 

 

 

 

 

Feature

 

Description

Configuration Reference

 

 

 

 

 

 

Do Not Disturb (DND)

When DND is turned on, either no audible rings

For more information, go to the “Do Not

 

 

 

occur during the ringing-in state of a call, or no

Disturb” chapter in the Cisco Unified

 

 

 

audible or visual notifications of any type occur.

Communications Manager Features and

 

 

 

You can configure the phone to have a softkey

Services Guide.

 

 

 

 

 

 

 

 

 

 

template with a DND softkey or a phone-button

 

 

 

 

 

 

 

template with DND as one of the selected features.

 

 

 

 

 

 

 

The following DND-related parameters are

 

 

 

 

 

 

 

configurable in Cisco Unified Communications

 

 

 

 

 

 

 

Manager Administration:

 

 

 

 

 

 

 

Do Not Disturb—This check box allows you

 

 

 

 

 

 

 

to enable DND on a per-phone basis. Use

 

 

 

 

 

 

 

Cisco Unified Communications Manager

 

 

 

 

 

 

 

Administration > Device > Phone > Phone

 

 

 

 

 

 

 

Configuration.

 

 

 

 

 

 

 

DND Incoming Call Alert—Choose the type

 

 

 

 

 

 

 

of alert to play, if any, on a phone for incoming

 

 

 

 

 

 

 

calls when DND is active. This parameter is

 

 

 

 

 

 

 

located on both the Common Phone Profile

 

 

 

 

 

 

 

page and the Phone configuration page (Phone

 

 

 

 

 

 

 

Configuration window value takes

 

 

 

 

 

 

 

precedence).

 

 

 

 

 

 

 

BLF Status Depicts DND—Enables DND

 

 

 

 

 

 

 

status to override busy/idle state.

 

 

 

 

 

 

 

 

 

 

Fast Dial Service

Allows a user to enter a Fast Dial code to place a

For more information, see Modifying a Phone

 

 

 

call. Fast Dial codes can be assigned to phone

Button Template for Personal Address Book or

 

 

 

numbers or Personal Address Book entries. (See

Speed Dials, page 5-15.

 

 

 

“Services” in this table.)

 

 

 

 

 

 

 

 

 

 

Forced authorization

Controls the types of calls that certain users can

For more information, go to the Client Matter

 

codes (FAC)

 

place.

Codes and Forced Authorization Codes

 

 

 

 

chapter in the Cisco Unified Communications

 

 

 

 

Manager Features and Services Guide.

 

 

 

 

 

 

Group call pickup

Allows a user to answer a call that is ringing on a

For more information, go to the “Call Pickup

 

 

 

directory number in another group.

chapter in the Cisco Unified Communications

 

 

 

 

Manager Features and Services Guide.

 

 

 

 

 

 

 

Hold Reversion

 

Limits the amount of time that a call can be on hold

For more information about configuring this

 

 

 

before reverting back to the phone that put the call

feature, go to the “Hold Reversion” chapter in

 

 

 

on hold and alerting the user.

the Cisco Unified Communications Manager

 

 

 

Reverting calls are distinguished from incoming

Features and Services Guide.

 

 

 

 

 

 

 

 

 

 

calls by a single ring (or beep, depending on the

 

 

 

 

 

 

 

new call indicator setting for the line). This

 

 

 

 

 

 

 

notification repeats at intervals if not resumed.

 

 

 

 

 

 

 

A call that triggers Hold Reversion also displays an

 

 

 

 

 

 

 

animated icon in the call bubble.

 

 

 

 

 

 

 

You can configure call focus priority to favor

 

 

 

 

 

 

 

incoming or reverting calls.

 

 

 

 

 

 

 

 

 

 

 

 

 

 

Cisco Unified IP Phone 6921, 6941, and 6961 Administration Guide for Cisco Unified Communications Manager 7.1 (SCCP)

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

OL-19025-01

 

 

 

 

5-7

 

 

 

 

 

 

 

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Cisco Systems OL-19025-01 manual Button Template for Personal Address Book or, Speed Dials, Features and Services Guide