Cisco Systems OL-19025-01 Network Setup Menu section on, Menu section on page 4-4for details

Chapter 7 Viewing Model Information, Status, and Statistics on the Cisco Unified IP Phone

Status Menu

Table 7-2	Status Messages on the Cisco Unified IP Phone 6900 Series (continued)
Message		Description	Possible Explanation and Action
DNS timeout		DNS server did not respond.	• Network is busy—The errors should resolve
			themselves when the network load reduces.
			• No network connectivity between the DNS server
			and the phone—Verify the network connections.
			• DNS server is down—Check configuration of
			DNS server.
DNS unknown host		DNS could not resolve the name of the	• Verify that the host names of the TFTP server or
		TFTP server or Cisco Unified	Cisco Unified Communications Manager are
		Communications Manager.	configured properly in DNS.
			• Consider using IP addresses rather than host
			names.
Duplicate IP		Another device is using the IP address	• If the phone has a static IP address, verify that
		assigned to the phone.	you have not assigned a duplicate IP address. See
			the “Network Setup Menu” section on page 4-4
			section for details.
			• If you are using DHCP, check the DHCP server
			configuration.
Error update locale		One or more localization files could not	From Cisco Unified Operating System
		be found in the TFTPPath directory or	Administration, check that the following files are
		were not valid. The locale was not	located within subdirectories in the TFTP File
		changed.	Management:
			• Located in subdirectory with same name as
			network locale:
			–	tones.xml
			• Located in subdirectory with same name as user
			locale:
			–	glyphs.xml
			–	dictionary.xml
			–	kate.xml
File not found		The phone cannot locate, on the TFTP	From Cisco Unified Operating System
		server, the phone load file that is	Administration, make sure that the phone load file is
		specified in the phone configuration file.	on the TFTP server, and that the entry in the
			configuration file is correct.
IP address released		The phone has been configured to release	The phone remains idle until it is power cycled or you
		its IP address.	reset the DHCP address. See the “Network Setup
			Menu” section on page 4-4for details.
Load ID incorrect		Load ID of the software file is of the	Check the load ID assigned to the phone (from Cisco
		wrong type.	Unified Communications Manager, choose Device >
			Phone). Verify that the load ID is entered correctly.

Cisco Unified IP Phone 6921, 6941, and 6961 Administration Guide for Cisco Unified Communications Manager 7.1 (SCCP)

7-4 OL-19025-01