Features and Services Guide Barge | Cisco Systems OL-19025-01

Chapter 5 Configuring Features, Templates, Services, and Users

Telephony Features Available for the Cisco Unified IP Phone

Table 5-1				Telephony Features for the Cisco Unified IP Phone (continued)

	Feature				Description	Configuration Reference

	Message waiting				A light on the handset that indicates that a user has	For more information refer to:
	Indicator				one or more new voice messages.	• Cisco Unified Communications Manager
						• Cisco Unified Communications Manager
						Administration Guide, “Message Waiting
						Configuration” chapter.
						• Cisco Unified Communications Manager
						System Guide, “Voice Mail Connectivity
						to Cisco Unified Communications
						Manager” chapter.

	Mobile Connect				Enables users to manage business calls using a	For more information, go to the “Cisco Unified
					single phone number and pick up in-progress calls	Mobility” chapter in the Cisco Unified
					on the desk phone and a remote device such as a	Communications Manager Features and
					mobile phone. Users can restrict the group of	Services Guide.
					callers according to phone number and time of day.

	Mobile Voice Access				Extends Mobile Connect capabilities by allowing	For more information, go to the “Cisco Unified
					users to access an interactive voice response (IVR)	Mobility” chapter in the Cisco Unified
					system to originate a call from a remote device	Communications Manager Features and
					such as a cellular phone.	Services Guide.

	Music on hold				Plays music while callers are on hold.	For more information go to the “Music On
						Hold” chapter in the Cisco Unified
						Communications Manager Features and
						Services Guide.

	Mute				Mutes the microphone from the handset or headset.	Requires no configuration.

	Onhook Dialing				Allows a user to dial a number without going off	For more information, refer to the Cisco
					hook. The user can then either pick up the handset	Unified IP Phone 6921, 6941, and 6961 User
					or press the Dial softkey.	Guide, “Basic Call Handling” chapter.

	Other group pickup				Allows a user to answer a call ringing on a phone	For more information, go to the “Call Pickup”
					in another group that is associated with the user's	chapter in the Cisco Unified Communications
					group.	Manager Features and Services Guide.

	Privacy				Prevents users who share a line from adding	For more information refer to:
					themselves to a call and from viewing information	• Cisco Unified Communications Manager
					on their phone display about the call of the other	• Cisco Unified Communications Manager
					on their phone display about the call of the other	Administration Guide, “Cisco Unified IP
					user.	Administration Guide, “Cisco Unified IP
					user.	Phone Configuration” chapter.
						Phone Configuration” chapter.
						• Cisco Unified Communications Manager
						System Guide, “Cisco Unified IP Phone”
						chapter.
						• Cisco Unified Communications Manager
						Features and Services Guide “Barge and
						Privacy” chapter.

	Private Line				The Cisco Unified Communications Manager	For more information, go to the “Directory
	Automated Ringdown				administrator can configure a phone number that	Number Configuration” chapter in the Cisco
	(PLAR)				the Cisco Unified IP Phone dials as soon as the	Unified Communications Manager
					handset goes off hook. This can be useful for	Administration Guide.
					phones that are designated for calling emergency
					or “hotline” numbers.

			Cisco Unified IP Phone 6921, 6941, and 6961 Administration Guide for Cisco Unified Communications Manager 7.1 (SCCP)


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Cisco Systems OL-19025-01 manual Unified IP Phone 6921, 6941, and 6961 User, Features and Services Guide Barge

Contents

Americas Headquarters Text Part Number OL-19025-01Page Page Page N T E N T S Footstand Configuring Features, Templates, Services, and Users Troubleshooting and Maintenance Network and Access Port Pinouts C-2 OL-19025-01 Overview AudienceOrganization Chapter Description Related Documentation Cisco Unified IP Phone 6900 Series Document Conventions Cisco Product Security OverviewConvention Description Boldface font Italic screen font An Overview of the Cisco Unified IP Phone Understanding the Cisco Unified IP Phone 6921, 6941, Buttons 2shows the main components of the Cisco Unified IP Phone OL-19025-01 OL-19025-01 3shows the main components of the Cisco Unified IP Phone OL-19025-01 Dynamic Host Configuration Protocol chapter What Networking Protocols are Used?Networking Protocol Purpose Usage Notes Communications Manager System Guide System Guide Cisco Unified Communications ManagerRelated Topics Feature Overview Providing Users with Feature Information Configuring Telephony FeaturesRelated Topic Feature Description Access section on OL-19025-01 Purpose For More Information Communications Manager Administration Guide Unified Communications Manager Administration Task Purpose For More Information Communications Manager AdministrationChapter in the Cisco Unified Communications Manager Installing Cisco Unified IP Phones Refer to Cisco Unified IP Phone 6921, 6941, Network Setup IPv4 SetupUser Guide for Cisco Unified Communications Manager User Guide Administration and System Guides Terminology Differences A P T E R Related Topic Providing Power to the Cisco Unified IP Phone Understanding the Phone Startup Process, Network Setup Menu, Power Outage Power GuidelinesPower Type Guidelines Understanding Phone Configuration Files Obtaining Additional Information about Power Resolving Startup Problems, Understanding the Phone Startup ProcessPurpose Related Topics Adding Phones to the Cisco Unified Requesting the Configuration File Adding Phones with Auto-Registration Requires MAC Method Address? Adding Phones with Auto-Registration and Taps Determining the MAC Address for a Cisco Unified IP Phone Adding Phones with BAT Before You Begin Network Requirements Network and Access Ports Cisco Unified Communications Manager ConfigurationNetwork and Access Ports, Handset, Speakerphone, Headset, Speakerphone HandsetHeadset Audio Quality Installing the Cisco Unified IP Phone See the Network and Access Ports section onSee the Headset section on page 3-3for supported See the Adding Phones to the Cisco Unified Cisco Unified IP Phone 6921 and 6941 Cable Connections Cisco Unified IP Phone 6961 Cable Connections Reducing Power Consumption on the Phone Footstand Cisco Unified IP Phone 6921 Cisco Higher Viewing Angle Verifying the Phone Startup Process Mounting the Phone to the WallLower Viewing Angle Configuring Startup Network Settings Hold Mute Speaker OL-19025-01 Configuration Menus on the Cisco Unified IP Phone Phone Procedure Displaying a Configuration MenuSelect Admin Settings Unlocking and Locking Options Editing Values Option Description To Change Network Setup MenuSelect PC Vlan IPv4 Setup Menu Options Related Topics OL-19025-01 Configuring Features, Templates, Services, and Users Feature Description Configuration Reference Features and Services Guide, Cisco Call Features and Services Guide, CallAdministration Guide, Directory Forward Maximum Hop Count service parameter Cisco Unified Communications Communications Features and Services Communications Manager FeaturesCodes and Forced Authorization Codes Extension Mobility chapter in the Cisco Point Configuration chapter in the Cisco Button Template for Personal Address Book or Features and Services GuideSpeed Dials, Manager Feature and Services Guide Administration Guide, Hunt GroupCisco Communications Manager Features and Services Guide, Malicious Administration Guide, Message WaitingRefer to Cisco Unified Communications Manager System Guide, Cisco Unified Features and Services Guide Barge Unified IP Phone 6921, 6941, and 6961 User Administration Guide, Phone Button Template Configuration chapterFeatures and Services Guide, Quality Report Tool chapter Administration Guide, Time Period Administration Guide, Cisco Voice-MailPort Configuration chapter System Guide, Time-of-Day Routing Configuring Corporate Directories Configuring Corporate and Personal DirectoriesJoin and Direct Transfer Policy Configuring Personal Directory Modifying Phone Button Templates Click Save Configuring Softkey Templates Supported as a DND Setting Up Services Giving Users Access to the User Options Web Pages Managing the User Options Web Pages Enter the appropriate search criteria and click Find Click Add SelectedClick Save Selected/Changes Specifying Options that Appear on the User Options Web Pages Configuring the Phone to Support Call Waiting Customizing and Modifying Configuration Files Customizing the Cisco Unified IP Phone Creating Custom Phone Rings DistinctiveRingList File Format Requirements Configuring a Custom Phone Ring Configuring the Idle DisplayPCM File Requirements for Custom Ring Types Automatically Disabling the Cisco Unified IP Phone Backlight Field Description OL-19025-01 Model Information Screen Model Information Screen, Status Menu, Status Messages Screen Status MenuSelect Status Messages Message Description Possible Explanation and Action Network Setup Menu section on Menu section on page 4-4for details Setup Menu section on page 4-4for details on Network Statistics Screen Select Status Network Statistics Call Statistics Screen Select Call Statistics Voice Quality Metrics OL-19025-01 Monitoring the Cisco Unified IP Phone Remotely Accessing the Web Page for a Phone Http//IPaddress Device Information Disabling and Enabling Web Page AccessChoose Device Phone Network Setup Cisco Unified IP Phone Description Description Network Statistics Vlan Device Logs Streaming Statistics Configuring Settings on the Cisco Unified IP Phone chapter Troubleshooting and Maintenance Resolving Startup Problems Troubleshooting and Maintenance Resolving Startup Problems Identifying Error Messages Verifying DNS Settings Choose Tools Control Center Feature Services Symptom Cisco Unified IP Phone Unable to Obtain IP Address Cisco Unified IP Phone Resets Unexpectedly Verifying Dhcp SettingsVerifying the Physical Connection Identifying Intermittent Network Outages Checking Static IP Address Settings Verifying the Voice Vlan ConfigurationVerifying that the Phones Have Not Been Intentionally Reset Eliminating DNS or Other Connectivity Errors Checking Power Connection General Troubleshooting TipsSummary Explanation Halfduxcollisionexceedthreshold Performing a Basic Reset Resetting or Restoring the Cisco Unified IP PhoneOperation Performing Explanation Performing a Factory Reset Monitoring the Voice Quality of Calls Troubleshooting Tips Where to Go for More Troubleshooting InformationMetric Change Condition Cleaning the Cisco Unified IP Phone OL-19025-01 Providing Information to Users Via a Website How Users Access a Voice Messaging System How Users Configure Personal Directory Entries Installing the Synchronizer Configuring the Synchronizer Supporting International Users Support for International Call Logging OL-19025-01 Physical and Operating Environment Specifications Specification Value or Range Cable Specifications Network and Access Port PinoutsNetwork Port Connector Access Port Connector Pin Number Function OL-19025-01 Basic Phone Administration Steps Example User Information for these Procedures Adding a User to Cisco Unified Communications Manager Adding a User From an External Ldap Directory Choose System Ldap Ldap DirectoryClick Perform Full Sync Now Example johndoe Configuring the Phone Proceed to the section Configuring the Phone, page D-4 OL-19025-01 OL-19025-01 Choose User Management End User Click Device Associations Performing Final End User Configuration Steps Installing the Wall Mount Kit for Installing the Bracket Figure E-2 Mounting the Wall Bracket Figure E-3 Attaching the Phone Bracket Figure E-4 Preparing the Handset Hook Figure E-5 Attaching the Cables Figure E-6 Attaching the Phone to the Wall Bracket OL-19025-01 Cisco Unified IP Phone Non-Lockable Wall Mount ADA Non-Lockable Wall Mount Kit for 6900 Series Components Package includes these items Install Non-Lockable Wall Mount Kit for Phone Before You Begin Figure F-4 Mount the Wall Bracket Figure F-5 Attach Phone Bracket Go to in Installing the Bracket, page E-2 Remove Phone from Non-Lockable Wall Mount Before You Begin Figure F-7 Figure F-8 D E IN-2 IN-3 IN-4 Tftp Server IN-6 IN-7 IN-8