A P T E R | Cisco Systems OL-19025-01 manual

C H A P T E R 2

Preparing to Install the Cisco Unified IP Phone on Your Network

Cisco Unified IP Phones enable you to communicate by using voice over a data network. To provide this capability, the IP Phones depend upon and interact with several other key Cisco Unified IP Telephony components, including Cisco Unified Communications Manager.

This chapter focuses on the interactions between the Cisco Unified IP Phone 6921, 6941, and 6961 and Cisco Unified Communications Manager, DNS and DHCP servers, TFTP servers, and switches. It also describes options for powering phones.

For related information about voice and IP communications, refer to this URL: http://www.cisco.com/en/US/products/sw/voicesw/index.html

This chapter provides an overview of the interaction between the Cisco Unified IP Phone and other key components of the Voice over IP (VoIP) network. It includes the following topics:

•Understanding Interactions with Other Cisco Unified IP Telephony Products, page 2-1

•Providing Power to the Cisco Unified IP Phone, page 2-3

•Understanding Phone Configuration Files, page 2-5

•Understanding the Phone Startup Process, page 2-6

•Adding Phones to the Cisco Unified Communications Manager Database, page 2-7

•Determining the MAC Address for a Cisco Unified IP Phone, page 2-10

Understanding Interactions with Other Cisco Unified IP Telephony Products

To function in the IP telephony network, the Cisco Unified IP Phone must be connected to a networking device, such as a Cisco Catalyst switch. You must also register the Cisco Unified IP Phone with a Cisco Unified Communications Manager system before sending and receiving calls.

This section includes the following topics:

•Understanding How the Cisco Unified IP Phone Interacts with Cisco Unified Communications Manager, page 2-2

•Understanding How the Cisco Unified IP Phone Interacts with the VLAN, page 2-2

Cisco Unified IP Phone 6921, 6941, and 6961 Administration Guide for Cisco Unified Communications Manager 7.1 (SCCP)

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Cisco Systems OL-19025-01 manual A P T E R

Contents

Text Part Number OL-19025-01 Americas HeadquartersPage Page Page N T E N T S Footstand Configuring Features, Templates, Services, and Users Troubleshooting and Maintenance Network and Access Port Pinouts C-2 OL-19025-01 Chapter Description OverviewAudience Organization Cisco Unified IP Phone 6900 Series Related Documentation Boldface font Document ConventionsCisco Product Security Overview Convention Description Italic screen font An Overview of the Cisco Unified IP Phone Understanding the Cisco Unified IP Phone 6921, 6941, Buttons 2shows the main components of the Cisco Unified IP Phone OL-19025-01 OL-19025-01 3shows the main components of the Cisco Unified IP Phone OL-19025-01 Communications Manager System Guide Dynamic Host Configuration Protocol chapterWhat Networking Protocols are Used? Networking Protocol Purpose Usage Notes Related Topics Cisco Unified Communications ManagerSystem Guide Feature Overview Related Topic Configuring Telephony FeaturesProviding Users with Feature Information Access section on Feature Description OL-19025-01 Purpose For More Information Unified Communications Manager Administration Communications Manager Administration Guide Chapter in the Cisco Unified Communications Manager Communications Manager AdministrationTask Purpose For More Information Installing Cisco Unified IP Phones User Guide for Cisco Unified Communications Manager Network Setup IPv4 SetupRefer to Cisco Unified IP Phone 6921, 6941, Terminology Differences User Guide Administration and System Guides A P T E R Related Topic Understanding the Phone Startup Process, Network Setup Menu, Providing Power to the Cisco Unified IP Phone Power Type Guidelines Power GuidelinesPower Outage Obtaining Additional Information about Power Understanding Phone Configuration Files Adding Phones to the Cisco Unified Resolving Startup Problems,Understanding the Phone Startup Process Purpose Related Topics Requesting the Configuration File Requires MAC Method Address? Adding Phones with Auto-Registration Adding Phones with Auto-Registration and Taps Adding Phones with BAT Determining the MAC Address for a Cisco Unified IP Phone Network Requirements Before You Begin Network and Access Ports, Handset, Speakerphone, Headset, Cisco Unified Communications Manager ConfigurationNetwork and Access Ports Headset HandsetSpeakerphone Audio Quality See the Adding Phones to the Cisco Unified Installing the Cisco Unified IP PhoneSee the Network and Access Ports section on See the Headset section on page 3-3for supported Cisco Unified IP Phone 6921 and 6941 Cable Connections Cisco Unified IP Phone 6961 Cable Connections Footstand Reducing Power Consumption on the Phone Cisco Unified IP Phone 6921 Cisco Higher Viewing Angle Lower Viewing Angle Mounting the Phone to the WallVerifying the Phone Startup Process Hold Mute Speaker Configuring Startup Network Settings OL-19025-01 Phone Configuration Menus on the Cisco Unified IP Phone Select Admin Settings Displaying a Configuration MenuProcedure Editing Values Unlocking and Locking Options Select Network Setup MenuOption Description To Change PC Vlan IPv4 Setup Menu Options Related Topics OL-19025-01 Configuring Features, Templates, Services, and Users Feature Description Configuration Reference Forward Maximum Hop Count service parameter Features and Services Guide, Cisco CallFeatures and Services Guide, Call Administration Guide, Directory Cisco Unified Communications Extension Mobility chapter in the Cisco Communications Features and ServicesCommunications Manager Features Codes and Forced Authorization Codes Point Configuration chapter in the Cisco Speed Dials, Features and Services GuideButton Template for Personal Address Book or Cisco Communications Manager Administration Guide, Hunt GroupManager Feature and Services Guide Manager System Guide, Cisco Unified Features and Services Guide, MaliciousAdministration Guide, Message Waiting Refer to Cisco Unified Communications Unified IP Phone 6921, 6941, and 6961 User Features and Services Guide Barge Report Tool chapter Administration Guide, Phone ButtonTemplate Configuration chapter Features and Services Guide, Quality System Guide, Time-of-Day Routing Administration Guide, Time PeriodAdministration Guide, Cisco Voice-Mail Port Configuration chapter Join and Direct Transfer Policy Configuring Corporate and Personal DirectoriesConfiguring Corporate Directories Modifying Phone Button Templates Configuring Personal Directory Click Save Configuring Softkey Templates DND Supported as a Setting Up Services Managing the User Options Web Pages Giving Users Access to the User Options Web Pages Click Save Selected/Changes Click Add SelectedEnter the appropriate search criteria and click Find Specifying Options that Appear on the User Options Web Pages Configuring the Phone to Support Call Waiting Customizing the Cisco Unified IP Phone Customizing and Modifying Configuration Files DistinctiveRingList File Format Requirements Creating Custom Phone Rings PCM File Requirements for Custom Ring Types Configuring the Idle DisplayConfiguring a Custom Phone Ring Automatically Disabling the Cisco Unified IP Phone Backlight Field Description OL-19025-01 Model Information Screen, Status Menu, Model Information Screen Select Status Messages Status MenuStatus Messages Screen Message Description Possible Explanation and Action Menu section on page 4-4for details Network Setup Menu section on Setup Menu section on page 4-4for details on Network Statistics Screen Select Status Network Statistics Call Statistics Screen Voice Quality Metrics Select Call Statistics OL-19025-01 Monitoring the Cisco Unified IP Phone Remotely Http//IPaddress Accessing the Web Page for a Phone Choose Device Phone Disabling and Enabling Web Page AccessDevice Information Cisco Unified IP Phone Network Setup Description Description Vlan Network Statistics Device Logs Streaming Statistics Configuring Settings on the Cisco Unified IP Phone chapter Resolving Startup Problems Troubleshooting and Maintenance Troubleshooting and Maintenance Resolving Startup Problems Identifying Error Messages Choose Tools Control Center Feature Services Verifying DNS Settings Symptom Cisco Unified IP Phone Unable to Obtain IP Address Identifying Intermittent Network Outages Cisco Unified IP Phone Resets UnexpectedlyVerifying Dhcp Settings Verifying the Physical Connection Eliminating DNS or Other Connectivity Errors Checking Static IP Address SettingsVerifying the Voice Vlan Configuration Verifying that the Phones Have Not Been Intentionally Reset Summary Explanation General Troubleshooting TipsChecking Power Connection Halfduxcollisionexceedthreshold Operation Performing Explanation Resetting or Restoring the Cisco Unified IP PhonePerforming a Basic Reset Monitoring the Voice Quality of Calls Performing a Factory Reset Metric Change Condition Where to Go for More Troubleshooting InformationTroubleshooting Tips Cleaning the Cisco Unified IP Phone OL-19025-01 Providing Information to Users Via a Website How Users Access a Voice Messaging System Installing the Synchronizer How Users Configure Personal Directory Entries Configuring the Synchronizer Support for International Call Logging Supporting International Users OL-19025-01 Specification Value or Range Physical and Operating Environment Specifications Access Port Connector Cable SpecificationsNetwork and Access Port Pinouts Network Port Connector Pin Number Function OL-19025-01 Example User Information for these Procedures Basic Phone Administration Steps Adding a User to Cisco Unified Communications Manager Example johndoe Adding a User From an External Ldap DirectoryChoose System Ldap Ldap Directory Click Perform Full Sync Now Proceed to the section Configuring the Phone, page D-4 Configuring the Phone OL-19025-01 OL-19025-01 Click Device Associations Choose User Management End User Performing Final End User Configuration Steps Installing the Wall Mount Kit for Installing the Bracket Figure E-2 Mounting the Wall Bracket Figure E-3 Attaching the Phone Bracket Figure E-4 Preparing the Handset Hook Figure E-5 Attaching the Cables Figure E-6 Attaching the Phone to the Wall Bracket OL-19025-01 ADA Non-Lockable Wall Mount Kit for 6900 Series Cisco Unified IP Phone Non-Lockable Wall Mount Package includes these items Components Before You Begin Install Non-Lockable Wall Mount Kit for Phone Figure F-4 Mount the Wall Bracket Figure F-5 Attach Phone Bracket Remove Phone from Non-Lockable Wall Mount Go to in Installing the Bracket, page E-2 Figure F-7 Before You Begin Figure F-8 D E IN-2 IN-3 IN-4 Tftp Server IN-6 IN-7 IN-8