Cisco Systems OL-19025-01 manual Network Statistics Screen, Procedure

Chapter 7 Viewing Model Information, Status, and Statistics on the Cisco Unified IP Phone

Status Menu

Table 7-2	Status Messages on the Cisco Unified IP Phone 6900 Series (continued)
Message		Description	Possible Explanation and Action
TFTP server not		The specified TFTP server could not be	• The DHCP server has the wrong configuration
authorized		found in the phone’s CTL.	file for the TFTP server. In this case, update the
			TFTP server configuration to specify the correct
			TFTP server. The CTL file was made and then the
			TFTP server address changed. In this case,
			regenerate the CTL file.
			• If the phone is using a static IP address, the phone
			may be configured with the wrong TFTP server
			address. In this case, enter the correct TFTP
			server address in the Network Configuration
			menu on the phone.
			• If the TFTP server address is correct, there may
			be a problem with the CTL file. In this case, run
			the CTL client and update the CTL file, making
			sure that the proper TFTP servers are included in
			this file.
TFTP timeout		TFTP server did not respond.	• Network is busy—The errors should resolve
			themselves when the network load reduces.
			• No network connectivity between the TFTP
			server and the phone—Verify the network
			connections.
			• TFTP server is down—Check configuration of
			TFTP server.
Timed Out		Supplicant attempted 802.1X transaction	Authentication typically times out if 802.1X is not
		but timed out to due the absence of an	configured on the switch.
		authenticator.
Version error		The name of the phone load file is	Make sure that the phone load file has the correct
		incorrect.	name.
XmlDefault.cnf.xml, or		Name of the configuration file.	None. This is an informational message indicating the
.cnf.xml corresponding to			name of the configuration file for the phone.
the phone device name

Network Statistics Screen

The Network Statistics screen displays information about the phone and network performance. Table 7-3describes the information that appears in this screen.

To display the Network Statistics screen, follow these steps:

Procedure

Step 1 Press the Applications button.

Step 2 Select Admin Settings.

Step 3 Select Status.

Cisco Unified IP Phone 6921, 6941, and 6961 Administration Guide for Cisco Unified Communications Manager 7.1 (SCCP)

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