Cisco Systems OL-19025-01 - page 33

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Cisco Unified IP Phone 6921, 6941, and 6961 Administration Guide for Cisco Unified Communications Manager 7.1 (SCCP)

OL-19025-01

Chapter 1 An Overview of the Cisco Unified IP Phone

Overview of Configuring and Installing Cisco Unified IP Phones

4. If you are configuring the network settings on the

phone, you can set up an IP address for the phone by

either using DHCP or manually entering an IP

address.

Using DHCP—To enable DHCP and allow the DHCP

server to automatically assign an IP address to the

Cisco Unified IP Phone and direct the phone to a

TFTP server, choose Applications > Admin Settings

> Network Setup > IPv4 Setup and:

• To enable DHCP, set DHCP Enabled to Yes.

DHCP is enabled by default.

• To use an alternate TFTP server, set Alternate

TFTP Server to Yes, and enter the IP address for

the TFTP Server.

Note Consult with the network administrator to

determine whether you need to assign an

alternative TFTP server instead of using the

TFTP server assigned by DHCP.

Without DHCP—You must configure the IP address,

subnet mask, TFTP server, and default router locally

on the phone, choose Applications > Admin Settings

> Network Setup > IPv4 Setup:

To disable DHCP and manually set an IP address:

a. To disable DHCP, set DHCP Enabled to No.

b. Enter the static IP address for phone.

c. Enter the subnet mask.

d. Enter the default router IP addresses.

e. Set Alternate TFTP Server to Yes, and enter the IP

address for TFTP Server 1.

You must also enter the domain name where the phone

resides by Choosing Applications > Admin Settings

> Network Configuration.

See the “Configuring Startup Network Settings” section

on page 3-13.

See the “Network Setup Menu” section on page 4-4.

5. Make calls with the Cisco Unified IP Phone.

Verifies that the phone and features work correctly.

Refer to Cisco Unified IP Phone 6921, 6941, and 6961

User Guide for Cisco Unified Communications Manager

7.1

6. Provide information to end users about how to use

their phones and how to configure their phone options.

Ensures that users have adequate information to

successfully use their Cisco Unified IP Phones.

See Appendix A, “Providing Information to Users Via a

Website.”

Table 1-7 Installation Checklist for the Cisco Unified IP Phone 6921, 6941, and 6961 (continued)

Task Purpose For More Information

Contents

Main Page Page Page CONTENTS Page Page Page Page Page Preface Overview Audience Organization Related Documentation Obtaining Documentation, Obtaining Support, and Security Guidelines Cisco Product Security Overview Document Conventions Page An Overview of the Cisco Unified IP Phone Understanding the Cisco Unified IP Phone 6921, 6941, and 6961 Page Page Page Page Page Page What Networking Protocols are Used? Page What Features are Supported on the Cisco Unified IP Phone 6921, 6941, and 6961? Feature Overview Configuring Telephony Features Configuring Network Parameters Using the Cisco Unified IP Phone Providing Users with Feature Information Understanding Security Features for Cisco Unified IP Phones Overview of Configuring and Installing Cisco Unified IP Phones Configuring Cisco Unified IP Phones in Cisco Unified Communications Manager Page Page Page Page Installing Cisco Unified IP Phones Checklist for Installing the Cisco Unified IP Phone 6921, 6941, and 6961 Page Terminology Differences Preparing to Install the Cisco Unified IP Phone on Your Network Understanding Interactions with Other Cisco Unified IP Telephony Products Understanding How the Cisco Unified IP Phone Interacts with Cisco Unified Communications Manager http://www.cisco.com/cisco/software/navigator.html?mdfid=268439621&catid=2788752 40 Understanding How the Cisco Unified IP Phone Interacts with the VLAN Providing Power to the Cisco Unified IP Phone Power Guidelines Power Outage Obtaining Additional Information about Power Understanding Phone Configuration Files Understanding the Phone Startup Process Adding Phones to the Cisco Unified Communications Manager Database Adding Phones with Auto-Registration Adding Phones with Auto-Registration and TAPS Adding Phones with Cisco Unified Communications Manager Administration Adding Phones with BAT Determining the MAC Address for a Cisco Unified IP Phone Setting Up the Cisco Unified IP Phone Before You Begin Network Requirements Cisco Unified Communications Manager Configuration Understanding the Cisco Unified IP Phone 6921, 6941, and 6961 Components Network and Access Ports Handset Speakerphone Headset Audio Quality Connecting a Headset Disabling a Headset Using External Devices Installing the Cisco Unified IP Phone 3-6 Page Reducing Power Consumption on the Phone Footstand Page Page Page Lower Viewing Angle Mounting the Phone to the Wall Verifying the Phone Startup Process Configuring Startup Network Settings Page Configuring Settings on the Cisco Unified IP Phone Configuration Menus on the Cisco Unified IP Phone Displaying a Configuration Menu Unlocking and Locking Options Editing Values Network Setup Menu Page IPv4 Setup Menu Options Page Page Configuring Features, Templates, Services, and Users Telephony Features Available for the Cisco Unified IP Phone Page Page Page Page Page Page Page Page Page Page Page Join and Direct Transfer Policy Configuring Corporate and Personal Directories Configuring Corporate Directories Configuring Personal Directory Modifying Phone Button Templates Modifying a Phone Button Template for Personal Address Book or Speed Dials Configuring Softkey Templates Page Setting Up Services Adding Users to Cisco Unified Communications Manager Managing the User Options Web Pages Giving Users Access to the User Options Web Pages Page Specifying Options that Appear on the User Options Web Pages Configuring the Phone to Support Call Waiting Customizing the Cisco Unified IP Phone Customizing and Modifying Configuration Files Creating Custom Phone Rings DistinctiveRingList File Format Requirements PCM File Requirements for Custom Ring Types Configuring a Custom Phone Ring Configuring the Idle Display Automatically Disabling the Cisco Unified IP Phone Backlight Page Page Viewing Model Information, Status, and Statistics on the Cisco Unified IP Phone Model Information Screen Status Menu Status Messages Screen Page Page Page Network Statistics Screen Page Call Statistics Screen Page Page Monitoring the Cisco Unified IP Phone Remotely Accessing the Web Page for a Phone Disabling and Enabling Web Page Access Device Information Network Setup Page Page Network Statistics Device Logs Streaming Statistics Page Troubleshooting and Maintenance Resolving Startup Problems Symptom: The Cisco Unified IP Phone Does Not Go Through its Normal Startup Process Symptom: The Cisco Unified IP Phone Does Not Register with Cisco Unified Communications Manager Identifying Error Messages Checking Network Connectivity Verifying TFTP Server Settings Verifying IP Addressing and Routing Verifying DNS Settings Cisco CallManager and TFTP Services Are Not Running Creating a New Configuration File Registering the Phone with Cisco Unified Communications Manager Symptom: Cisco Unified IP Phone Unable to Obtain IP Address Cisco Unified IP Phone Resets Unexpectedly Verifying the Physical Connection Identifying Intermittent Network Outages Verifying DHCP Settings Checking Static IP Address Settings Verifying the Voice VLAN Configuration Verifying that the Phones Have Not Been Intentionally Reset Eliminating DNS or Other Connectivity Errors Checking Power Connection General Troubleshooting Tips Page Resetting or Restoring the Cisco Unified IP Phone Performing a Basic Reset Performing a Factory Reset Monitoring the Voice Quality of Calls Troubleshooting Tips Where to Go for More Troubleshooting Information Cleaning the Cisco Unified IP Phone Page A Providing Information to Users Via a Website How Users Obtain Support for the Cisco Unified IP Phone Giving Users Access to the User Options Web Pages How Users Subscribe to Services and Configure Phone Features How Users Access a Voice Messaging System How Users Configure Personal Directory Entries Installing and Configuring the Cisco Unified IP Phone Address Book Synchronizer Page B Supporting International Users Installing the Cisco Unified Communications Manager Locale Installer Support for International Call Logging Page C Technical Specifications Physical and Operating Environment Specifications Cable Specifications Network and Access Port Pinouts Page Page D Basic Phone Administration Steps Example User Information for these Procedures Adding a User to Cisco Unified Communications Manager Adding a User From an External LDAP Directory Adding a User Directly to Cisco Unified Communications Manager Configuring the Phone Page Page Page Performing Final End User Configuration Steps E Installing the Wall Mount Kit for the Cisco Unified IP Phone 6921, 6941, and 6961 Before You Begin Installing the Bracket E-3 AB C D Page Page Page Page Page F Cisco Unified IP Phone Non-Lockable Wall Mount ADA Non-Lockable Wall Mount Kit for 6900 Series Components Before You Begin Install Non-Lockable Wall Mount Kit for Phone Page Page Remove Phone from Non-Lockable Wall Mount Page Page INDEX A B C D E F G H I J K L TFTP Server 1 TFTP Server 2 O P Q R S T U V W X