Call Statistics Screen | Cisco Systems OL-19025-01 specification

Chapter 7 Viewing Model Information, Status, and Statistics on the Cisco Unified IP Phone

Status Menu

Table 7-3 Network Statistics Message Information for the Cisco Unified IP Phone 6900 Series

Item

Port 2

IPv4

Description

Link state and connection of the Network port

Information on the DHCP status. This includes the following states:

CDP BOUND CDP INIT DHCP BOUND DHCP DISABLED DHCP INIT DHCP INVALID DHCP REBINDING DHCP REBOOT DHCP RENEWING DHCP REQUESTING DHCP RESYNC DHCP UNRECOGNIZED

DHCP WAITING COLDBOOT TIMEOUT SET DHCP COLDBOOT

SET DHCP DISABLED DISABLED DUPLICATE IP SET DHCP FAST

Call Statistics Screen

You can access the Call Statistics screen on the phone to display counters, statistics, and voice-quality metrics of the most recent call.

Note You can also remotely view the call statistics information by using a web browser to access the Streaming Statistics web page. This web page contains additional RTCP statistics not available on the phone. For more information about remote monitoring, see Chapter 8, “Monitoring the Cisco Unified IP Phone Remotely.”

A single call can have multiple voice streams, but data is captured for only the last voice stream. A voice stream is a packet stream between two endpoints. If one endpoint is put on hold, the voice stream stops even though the call is still connected. When the call resumes, a new voice packet stream begins, and the new call data overwrites the former call data.

Cisco Unified IP Phone 6921, 6941, and 6961 Administration Guide for Cisco Unified Communications Manager 7.1 (SCCP)

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Cisco Systems OL-19025-01 manual Call Statistics Screen

Contents

Americas Headquarters Text Part Number OL-19025-01Page Page Page N T E N T S Footstand Configuring Features, Templates, Services, and Users Troubleshooting and Maintenance Network and Access Port Pinouts C-2 OL-19025-01 Organization OverviewAudience Chapter Description Related Documentation Cisco Unified IP Phone 6900 Series Convention Description Document ConventionsCisco Product Security Overview Boldface font Italic screen font An Overview of the Cisco Unified IP Phone Understanding the Cisco Unified IP Phone 6921, 6941, Buttons 2shows the main components of the Cisco Unified IP Phone OL-19025-01 OL-19025-01 3shows the main components of the Cisco Unified IP Phone OL-19025-01 Networking Protocol Purpose Usage Notes Dynamic Host Configuration Protocol chapterWhat Networking Protocols are Used? Communications Manager System Guide Cisco Unified Communications Manager System GuideRelated Topics Feature Overview Configuring Telephony Features Providing Users with Feature InformationRelated Topic Feature Description Access section on OL-19025-01 Purpose For More Information Communications Manager Administration Guide Unified Communications Manager Administration Communications Manager Administration Task Purpose For More InformationChapter in the Cisco Unified Communications Manager Installing Cisco Unified IP Phones Network Setup IPv4 Setup Refer to Cisco Unified IP Phone 6921, 6941,User Guide for Cisco Unified Communications Manager User Guide Administration and System Guides Terminology Differences A P T E R Related Topic Providing Power to the Cisco Unified IP Phone Understanding the Phone Startup Process, Network Setup Menu, Power Guidelines Power OutagePower Type Guidelines Understanding Phone Configuration Files Obtaining Additional Information about Power Purpose Related Topics Resolving Startup Problems,Understanding the Phone Startup Process Adding Phones to the Cisco Unified Requesting the Configuration File Adding Phones with Auto-Registration Requires MAC Method Address? Adding Phones with Auto-Registration and Taps Determining the MAC Address for a Cisco Unified IP Phone Adding Phones with BAT Before You Begin Network Requirements Cisco Unified Communications Manager Configuration Network and Access PortsNetwork and Access Ports, Handset, Speakerphone, Headset, Handset SpeakerphoneHeadset Audio Quality See the Headset section on page 3-3for supported Installing the Cisco Unified IP PhoneSee the Network and Access Ports section on See the Adding Phones to the Cisco Unified Cisco Unified IP Phone 6921 and 6941 Cable Connections Cisco Unified IP Phone 6961 Cable Connections Reducing Power Consumption on the Phone Footstand Cisco Unified IP Phone 6921 Cisco Higher Viewing Angle Mounting the Phone to the Wall Verifying the Phone Startup ProcessLower Viewing Angle Configuring Startup Network Settings Hold Mute Speaker OL-19025-01 Configuration Menus on the Cisco Unified IP Phone Phone Displaying a Configuration Menu ProcedureSelect Admin Settings Unlocking and Locking Options Editing Values Network Setup Menu Option Description To ChangeSelect PC Vlan IPv4 Setup Menu Options Related Topics OL-19025-01 Configuring Features, Templates, Services, and Users Feature Description Configuration Reference Administration Guide, Directory Features and Services Guide, Cisco CallFeatures and Services Guide, Call Forward Maximum Hop Count service parameter Cisco Unified Communications Codes and Forced Authorization Codes Communications Features and ServicesCommunications Manager Features Extension Mobility chapter in the Cisco Point Configuration chapter in the Cisco Features and Services Guide Button Template for Personal Address Book orSpeed Dials, Administration Guide, Hunt Group Manager Feature and Services GuideCisco Communications Manager Refer to Cisco Unified Communications Features and Services Guide, MaliciousAdministration Guide, Message Waiting Manager System Guide, Cisco Unified Features and Services Guide Barge Unified IP Phone 6921, 6941, and 6961 User Features and Services Guide, Quality Administration Guide, Phone ButtonTemplate Configuration chapter Report Tool chapter Port Configuration chapter Administration Guide, Time PeriodAdministration Guide, Cisco Voice-Mail System Guide, Time-of-Day Routing Configuring Corporate and Personal Directories Configuring Corporate DirectoriesJoin and Direct Transfer Policy Configuring Personal Directory Modifying Phone Button Templates Click Save Configuring Softkey Templates Supported as a DND Setting Up Services Giving Users Access to the User Options Web Pages Managing the User Options Web Pages Click Add Selected Enter the appropriate search criteria and click FindClick Save Selected/Changes Specifying Options that Appear on the User Options Web Pages Configuring the Phone to Support Call Waiting Customizing and Modifying Configuration Files Customizing the Cisco Unified IP Phone Creating Custom Phone Rings DistinctiveRingList File Format Requirements Configuring the Idle Display Configuring a Custom Phone RingPCM File Requirements for Custom Ring Types Automatically Disabling the Cisco Unified IP Phone Backlight Field Description OL-19025-01 Model Information Screen Model Information Screen, Status Menu, Status Menu Status Messages ScreenSelect Status Messages Message Description Possible Explanation and Action Network Setup Menu section on Menu section on page 4-4for details Setup Menu section on page 4-4for details on Network Statistics Screen Select Status Network Statistics Call Statistics Screen Select Call Statistics Voice Quality Metrics OL-19025-01 Monitoring the Cisco Unified IP Phone Remotely Accessing the Web Page for a Phone Http//IPaddress Disabling and Enabling Web Page Access Device InformationChoose Device Phone Network Setup Cisco Unified IP Phone Description Description Network Statistics Vlan Device Logs Streaming Statistics Configuring Settings on the Cisco Unified IP Phone chapter Troubleshooting and Maintenance Resolving Startup Problems Troubleshooting and Maintenance Resolving Startup Problems Identifying Error Messages Verifying DNS Settings Choose Tools Control Center Feature Services Symptom Cisco Unified IP Phone Unable to Obtain IP Address Verifying the Physical Connection Cisco Unified IP Phone Resets UnexpectedlyVerifying Dhcp Settings Identifying Intermittent Network Outages Verifying that the Phones Have Not Been Intentionally Reset Checking Static IP Address SettingsVerifying the Voice Vlan Configuration Eliminating DNS or Other Connectivity Errors General Troubleshooting Tips Checking Power ConnectionSummary Explanation Halfduxcollisionexceedthreshold Resetting or Restoring the Cisco Unified IP Phone Performing a Basic ResetOperation Performing Explanation Performing a Factory Reset Monitoring the Voice Quality of Calls Where to Go for More Troubleshooting Information Troubleshooting TipsMetric Change Condition Cleaning the Cisco Unified IP Phone OL-19025-01 Providing Information to Users Via a Website How Users Access a Voice Messaging System How Users Configure Personal Directory Entries Installing the Synchronizer Configuring the Synchronizer Supporting International Users Support for International Call Logging OL-19025-01 Physical and Operating Environment Specifications Specification Value or Range Network Port Connector Cable SpecificationsNetwork and Access Port Pinouts Access Port Connector Pin Number Function OL-19025-01 Basic Phone Administration Steps Example User Information for these Procedures Adding a User to Cisco Unified Communications Manager Click Perform Full Sync Now Adding a User From an External Ldap DirectoryChoose System Ldap Ldap Directory Example johndoe Configuring the Phone Proceed to the section Configuring the Phone, page D-4 OL-19025-01 OL-19025-01 Choose User Management End User Click Device Associations Performing Final End User Configuration Steps Installing the Wall Mount Kit for Installing the Bracket Figure E-2 Mounting the Wall Bracket Figure E-3 Attaching the Phone Bracket Figure E-4 Preparing the Handset Hook Figure E-5 Attaching the Cables Figure E-6 Attaching the Phone to the Wall Bracket OL-19025-01 Cisco Unified IP Phone Non-Lockable Wall Mount ADA Non-Lockable Wall Mount Kit for 6900 Series Components Package includes these items Install Non-Lockable Wall Mount Kit for Phone Before You Begin Figure F-4 Mount the Wall Bracket Figure F-5 Attach Phone Bracket Go to in Installing the Bracket, page E-2 Remove Phone from Non-Lockable Wall Mount Before You Begin Figure F-7 Figure F-8 D E IN-2 IN-3 IN-4 Tftp Server IN-6 IN-7 IN-8