Cisco Systems OL-19025-01 manual Message Description Possible Explanation and Action

Chapter 7 Viewing Model Information, Status, and Statistics on the Cisco Unified IP Phone

Status Menu

To exit the Status Messages screen, press the Back softkey.

Table 7-2	Status Messages on the Cisco Unified IP Phone 6900 Series
Message		Description	Possible Explanation and Action
CFG file not found		The name-based and default	The configuration file for a phone is created when the
		configuration file was not found on the	phone is added to the Cisco Unified Communications
		TFTP Server.	Manager database. If the phone has not been added to
			the Cisco Unified Communications Manager
			database, the TFTP server generates a CFG File Not
			Found response.
			• Phone is not registered with Cisco Unified
			Communications Manager.
			You must manually add the phone to Cisco
			Unified Communications Manager if you are not
			allowing phones to auto-register. See the
			“Adding Phones with Cisco Unified
			Communications Manager Administration”
			section on page 2-9for details.
			• If you are using DHCP, verify that the DHCP
			server is pointing to the correct TFTP server.
			• If you are using static IP addresses, check
			configuration of the TFTP server. See the
			“Network Setup Menu” section on page 4-4for
			details on assigning a TFTP server.
CFG TFTP Size Error		The configuration file is too large for file	Power cycle the phone.
		system on the phone.
Checksum Error		Downloaded software file is corrupted.	Obtain a new copy of the phone firmware and place it
			in the TFTPPath directory. You should only copy files
			into this directory when the TFTP server software is
			shut down, otherwise the files may be corrupted.
DHCP timeout		DHCP server did not respond.	• Network is busy—The errors should resolve
			themselves when the network load reduces.
			• No network connectivity between the DHCP
			server and the phone—Verify the network
			connections.
			• DHCP server is down—Check configuration of
			DHCP server.
			• Errors persist—Consider assigning a static IP
			address. See the “Network Setup Menu” section
			on page 4-4for details on assigning a static IP
			address.

Cisco Unified IP Phone 6921, 6941, and 6961 Administration Guide for Cisco Unified Communications Manager 7.1 (SCCP)

OL-19025-01 7-3