Cisco Systems OL-19025-01 Administration Guide, Phone Button, Template Configuration chapter

Chapter 5 Configuring Features, Templates, Services, and Users

Telephony Features Available for the Cisco Unified IP Phone

Table 5-1	Telephony Features for the Cisco Unified IP Phone (continued)
Feature		Description	Configuration Reference
Programmable Feature		The administrator can assign features, such as New	For more information, refer to:
Buttons		Call, Call Back, and Forward All, etc. to line	• Cisco Unified Communications Manager
		buttons.
			System Guide, “Cisco Unified IP Phone”
			chapter.
			• Cisco Unified Communications Manager
			Administration Guide, “Phone Button
			Template Configuration” chapter
Quality Reporting Tool		Allows users to submit information about problem	For more information refer to:
(QRT)		phone calls by pressing a button. QRT can be	• Cisco Unified Communications Manager
		configured for either of two user modes, depending
			System Guide, “Cisco Unified IP Phone”
		upon the amount of user interaction desired with
			chapter.
		QRT.
			• Cisco Unified Communications Manager
			Features and Services Guide, “Quality
			Report Tool” chapter.
Redial		Allows users to call the most recently dialed phone	Requires no configuration.
		number by pressing a button or the Redial softkey.
Ring Tone Setting		Identifies ring type used for a line when a phone	For more information refer to:
		has another active call.	• Cisco Unified Communications Manager
			Administration Guide, “Directory
			Number Configuration” chapter.
			• “Creating Custom Phone Rings” section
			on page 6-2.
Services URL button		Allows users to access services from a	For more information refer to:
		programmable button rather than by using the	• Cisco Unified Communications Manager
		Services menu on a phone.
			Administration Guide, “Cisco Unified IP
			Phone Configuration” chapter.
			• Cisco Unified Communications Manager
			System Guide, “Cisco Unified IP Phone
			Services” chapter.
Services		Allows you to use the Cisco Unified IP Phone	For more information refer to:
		Services Configuration menu in Cisco	• Cisco Unified Communications Manager
		Unified Communications Manager Administration
			Administration Guide, “Cisco Unified IP
		to define and maintain the list of phone services to
			Phone Configuration” chapter.
		which users can subscribe.
			• Cisco Unified Communications Manager
			System Guide, “Cisco Unified IP Phone
			Services” chapter.
Shared line		Allows a user to have multiple phones that share	For more information, go to the
		the same phone number or allows a user to share a	“Understanding Directory Numbers” chapter
		phone number with a coworker.	in the Cisco Unified Communications
			Manager System Guide.

	Cisco Unified IP Phone 6921, 6941, and 6961 Administration Guide for Cisco Unified Communications Manager 7.1 (SCCP)
OL-19025-01		5-11