Troubleshooting Line Cards | Cisco Systems UBR10012 guide

C H A P T E R 4

Troubleshooting Line Cards

This chapter discusses troubleshooting faults on the following Cisco uBR10012 line cards:

•General Information for Troubleshooting Line Card Crashes, page 4-2

•Troubleshooting the Timing, Communication, and Control Plus Card, page 4-8

•Troubleshooting the OC-12Packet-Over-SONET Line Card, page 4-12

•Troubleshooting the OC-12 Dynamic Packet Transport Spatial Reuse Protocol WAN Card, page 4-14

•Troubleshooting the Cisco uBR10012 OC-48 DPT/POS Line Card, page 4-16

•Troubleshooting the Gigabit Ethernet Line Card, page 4-18

Cisco uBR10012 Universal Broadband Router Troubleshooting Guide

	OL-1237-01	4-1

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Cisco Systems UBR10012 manual Troubleshooting Line Cards

Contents

Text Part Number OL-1237-01 Corporate Headquarters Copyright 2001-2004, Cisco Systems, Inc All rights reserved N T E N T S ARP Traffic Testing with Digital Multimeters and Cable Testers B-1 OL-1237-01 Audience Purpose Related Documentation Document OrganizationChapter Description Documentation Feedback Obtaining DocumentationCisco.com Ordering Documentation Cisco TAC Website Obtaining Technical AssistanceOpening a TAC Case TAC Case Priority Definitions Obtaining Additional Publications and Information Xii Basic Troubleshooting Tasks and Startup Issues Basic Troubleshooting Checklist Confirming the Hardware Installation Displaying the Cisco IOS Software Version Last reset from power-on Displaying System Environment Information Hardware Troubleshooting Flowchart TCC+ Cisco uBR10012 System Startup Sequence Startup Event Event Description AC PEM Faults PEM Faults and Fan Assembly Failures Color Description Fault Symptom Corrective Action DC PEM Faults DC PEM Front Panel original model, UBR10-PWR-DC 2400W AC-Input Power Shelf Fault Other Electrical ProblemsAC OK DC OK Fan Assembly Module Fan Assembly Module Faults Fan Assembly Air Circulation Pattern Single FAN Failure Symptom Steps to TakeMULTI-FAN Failure LED OL-1237-01 Troubleshooting PRE-1 Modules PRE-1 Module Status Screen PRE Module Not SupportedMessage Description IOS Prot Booting Up with Redundant PRE-1 ModulesIOS Intf IOS RUN PRE-1 Module Faults LED Fault Steps to Take C10000config#interface fastethernet0/0/0 Ethernet Connection Problems Console Port Serial Connection Problems Troubleshooting System Crashes Troubleshooting Common System Problems ARP Traffic High CPU Utilization Problems Routerconfig-if# ip access-groupnumber Debug and System Messages Cpuhog ErrorsExec and Virtual Exec Processes Interrupts are Consuming a Large Amount of Resources Invalid Scheduler Allocate ConfigurationIP Input Processing Problems with Access Lists Bus ErrorsSnmp Traffic Region Manager Start End Sizeb Class Media Name 0x0A000000 Alignment Errors Memory Problems Memory Parity Errors Low Memory Errors Particle Pool Fallbacks Spurious Interrupts Spurious Memory Accesses OL-1237-01 Troubleshooting Line Cards Command Description General Information for Troubleshooting Line Card Crashes SIG Value SIG Name Error Reason Sigerror Cache Parity ErrorsSigreload Bus Errors Software-Forced Crashes Troubleshooting Line Cards TCC+ Front Panel Maintenance PowerStatus Description Fault Type Response Show controllers clock-reference command Troubleshooting the OC-12 Packet-Over-SONET Line Card Fault Corrective Action Active RX CARRIER-BRX CARRIER-A PASS-THROUGH Enabled Fail EnablePOS SRP Wrap SyncPass Thru Gigabit Ethernet Line Card Faceplate and LED Descriptions Troubleshooting the Gigabit Ethernet Line Card Gigabit Ethernet Line Card Faults and Recommended Responses OL-1237-01 Password Recovery Procedure Password Recovery Procedure Overview Press Return. The user Exec prompt appears Change all three passwords using the following commands OL-1237-01 Unsupported Frame Relay Commands Unsupported Commands Mlppp Commands Hccp Commands Unsupported PPP Commands Unsupported Mpls VPN CommandsSpectrum Management Commands Unsupported Telco-Return Commands OL-1237-01 Equipment Description Testing with Digital Multimeters and Cable Testers Testing with TDRs Testing with TDRs and OTDRsTesting with OTDRs Testing with Breakout Boxes, Fox Boxes, and BERTs/BLERTs Testing with Network Monitors Testing with Network Analyzers Active LED Enable LEDBert Blert MAINTENANCE, OC-12 SRP/DPT ENABLE, OC-48 DPT/POSMAINTENANCE, TCC+ POWER, OC-12 DPT/SRP POWER, TCC+ Power LED Maintenance LEDSTATUS, OC-12 DPT/SRP STATUS, TCC+ SYNC, OC-48 DPT/POS TX, OC-48 DPT/POS WRAP, OC-48 DPT/POS Present LED TCC+ OC-12 DPT/SRP TCC+RX Carrier LED RX LED RX Pkts LED TX LED OC-48 DPT/POS TDR B-2Wrap LED IN-6