Printer symptom table
Symptom | Action | |
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Fan noisy or fan not working. | See “Cooling fan service check” on page | |
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Fuser parts melted. | See “LVPS/HVPS service check” on page | |
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Toner not fused to the media. | See“Fuser service check” on page | |
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| quality problems” on page |
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Paper jams. | See “Paper feed service checks” on page | |
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Main motor noisy or not moving. | See “Main motor service check” on page | |
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Media skew. | See “Paper feed service checks” on page | |
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Printer not communicating with host. | See “Parallel or USB port service check” on page | |
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Front access door will not close. | See “Cover interlock switch service check” on page | |
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Operator panel button not responding. | See “Operator panel service check” on page | |
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Operator panel lights are off or very dim. | See “Operator panel service check” on page | |
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Blank page. | See “Blank page” on page | |
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Black page. | See “Black page” on page | |
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Heavy background. | See “Heavy background” on page | |
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Light print. | See “Light print” on page | |
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White or black lines or bands. | See “White or black lines or bands” on page | |
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Toner on back of page. | See “Toner on back of page” on page | |
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Media never picks. | See “Media never picks” on page | |
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Media feeds continuously. | See “Media occasionally mispicks or picks multiple sheets | |
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| at once” on page |
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Media wrinkled or bent. | See “Media “trees,” wrinkles, stacks poorly, or curls” on | |
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| page |
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Dead machine (no power). | See “Dead machine service check” on page | |
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Print quality problems | See “Solving print quality problems” on page | |
• | Light print |
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• | Blurred characters |
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• Toner on both sides of media |
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• | Toner not fused |
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• | Streaks |
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• | Blank pages |
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Diagnostics information