Print quality problems (Continued)

Problem

Cause / action

 

 

Toner smears or rubs

• Toner is not being fused to the paper. Replace the fuser.

off the page.

Change the media texture setting in the driver. If special media is being used, such as

 

 

card stock or labels, then be sure to select the correct media type.

 

Try a different kind of paper. Paper designed for copiers gives the best quality fusing.

The print is getting

Toner is becoming low in the cartridge.

light, but the printer

The Toner Low message does not display if the 1,500-page toner cartridge is installed.

has not indicated it is

Remove the toner cartridge, and gently shake it from side to side to redistribute the

low on toner.

 

toner.

 

 

 

Replace the toner cartridge.

 

 

 

The Toner Low

Remove the toner cartridge, and gently shake it from side to side to redistribute the

message displays.

 

toner.

 

Replace the toner cartridge.

 

 

 

Solid black areas on

There is a mismatch in the transparency and what the software is expecting.

transparencies

Choose a different fill pattern in the software program.

 

Remove the toner cartridge, and gently shake it from side to side to redistribute the

 

 

toner.

 

Try a different type of transparency.

 

Replace the toner cartridge.

 

 

 

Faint images or

Select a different media type or form type setting from the printer driver.

repetitive spots appear

Try a different type of paper. Media designed for copiers gives the best quality.

on the page.

Replace the toner cartridge.

 

 

 

 

Pages are blank.

The print cartridge may be out of toner or defective. Replace the cartridge.

 

There may be a software error. Re-initialize the printer by turning it off and back on.

 

With the printer off, check the printhead beam path. If clear, then check for a printhead

 

 

error on POR. See “Printhead service check” on page 2-37.

 

Also, see “Blank page” on page 2-30.

Diagnostics information 2-35

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Dell 2330dn service manual Toner Low, Also, see Blank page on