
Print quality problems (Continued)
Problem | Cause / action | |
|
| |
Toner smears or rubs | • Toner is not being fused to the paper. Replace the fuser. | |
off the page. | • | Change the media texture setting in the driver. If special media is being used, such as |
|
| card stock or labels, then be sure to select the correct media type. |
| • | Try a different kind of paper. Paper designed for copiers gives the best quality fusing. |
The print is getting | • | Toner is becoming low in the cartridge. | |
light, but the printer | • | The Toner Low message does not display if the | |
has not indicated it is | • | Remove the toner cartridge, and gently shake it from side to side to redistribute the | |
low on toner. | |||
| toner. | ||
|
| ||
| • | Replace the toner cartridge. | |
|
|
| |
The Toner Low | • | Remove the toner cartridge, and gently shake it from side to side to redistribute the | |
message displays. |
| toner. | |
| • | Replace the toner cartridge. | |
|
|
| |
Solid black areas on | • | There is a mismatch in the transparency and what the software is expecting. | |
transparencies | • | Choose a different fill pattern in the software program. | |
| • | Remove the toner cartridge, and gently shake it from side to side to redistribute the | |
|
| toner. | |
| • | Try a different type of transparency. | |
| • | Replace the toner cartridge. | |
|
|
| |
Faint images or | • | Select a different media type or form type setting from the printer driver. | |
repetitive spots appear | • | Try a different type of paper. Media designed for copiers gives the best quality. | |
on the page. | • | Replace the toner cartridge. | |
| |||
|
|
| |
Pages are blank. | • | The print cartridge may be out of toner or defective. Replace the cartridge. | |
| • | There may be a software error. | |
| • | With the printer off, check the printhead beam path. If clear, then check for a printhead | |
|
| error on POR. See “Printhead service check” on page | |
| • | Also, see “Blank page” on page |
Diagnostics information