Print quality problems (Continued)

Problem

Cause / action

 

 

 

The printer is on and

• Make sure the parallel or USB cable is not damaged and is firmly plugged into the

indicates ready, but

connector on the back of the printer.

nothing prints.

• Make sure the toner cartridge assembly is installed properly.

 

• Print the menu page found under Utilities.

 

-

If a menu settings page cannot be printed, then contact the next level of support.

 

-

If a menu settings page can be printed, then the problem is one of the following:

 

 

Computer

 

 

Software program

 

 

Cable

 

 

(USB only) A failed controller board. Replace card.

Note: Test by unplugging USB and plugging it with the printer on. If the computer indicates “unknown device,” then replace the controller board.

Toner Low light is on

If a 3.5K or more page toner cartridge is being used and the Toner Low alarm is set to on,

and printing stops.

then the printer stops printing until the toner cartridge is replaced.

 

 

The Error light alone is

Make sure the front printer cover is closed.

on.

 

 

 

 

 

The Toner Low light is

Make sure the toner cartridge is installed correctly.

blinking, and the Error

Install a new toner cartridge.

light is on.

 

 

 

 

 

The media skews or

Tray is overfilled or media is too loose.

buckles.

Don’t overfill Tray 1 or the optional Tray 2 (see media capacities in the media types and

 

 

sizes table in the User’s Guide).

 

Make sure the paper guides are flush against the edges of the media.

 

 

 

The media sticks

The friction between sheets is too high.

together, resulting in

Remove the media from Tray 1 or Tray 2, and fan it.

the printer feeding

Don’t overfill Tray 1 or the optional Tray 2 (see media capacities in the media types and

multiple sheets.

 

sizes chart in the User’s Reference).

 

 

 

 

 

The media fails to feed

Frictional force between tires and media is less than resisting force.

from Tray 1.

Remove the media from Tray 1, and fan it.

 

Make sure Tray 1 is selected from the printer driver. Do not overfill the tray.

 

Check the condition of the rubber on the paper feed rolls. Replace if worn or

 

 

contaminated.

 

Verify that the ACM clutch is functioning correctly.

 

 

 

The media fails to feed

Incorrect tray selection or inadequate picking force by tires.

from the optional

Make sure the correct tray and media type are selected from the driver.

Tray 2.

Make sure the tray is pushed all the way in.

 

 

Remove the media from the optional Tray 2, fan it, and reload.

 

Check the rubber on the paper feed tires for dirt or any other debris. Replace as

 

 

necessary.

 

Check the paper path in the tray for burrs or debris that may hinder media movement.

 

Make sure the media does not exceed the stack height indicator.

 

 

 

Load Paper displays

The input sensor does not sense media after picking.

even though there is

Make sure the tray is pushed all the way in.

media loaded in the

Press .

optional Tray 2.

Check the feed tires. (See two preceding actions.)

 

 

 

 

The printer does not

The printer is waiting on the next command.

print after a paper jam

Clear all jams.

has been cleared.

Press and release , or open and close the printer cover to restart the printer.

 

 

Make sure the print cartridge assembly is installed properly.

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Image 62
Dell 2330dn service manual Load Paper displays