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Print quality problems (Continued)
Problem | Cause / action |
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The printer is on and | • Make sure the parallel or USB cable is not damaged and is firmly plugged into the | ||
indicates ready, but | connector on the back of the printer. | ||
nothing prints. | • Make sure the toner cartridge assembly is installed properly. | ||
| • Print the menu page found under Utilities. | ||
| - | If a menu settings page cannot be printed, then contact the next level of support. | |
| - | If a menu settings page can be printed, then the problem is one of the following: | |
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| • | Computer |
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| • | Software program |
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| • | Cable |
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| • (USB only) A failed controller board. Replace card. |
Note: Test by unplugging USB and plugging it with the printer on. If the computer indicates “unknown device,” then replace the controller board.
Toner Low light is on | If a 3.5K or more page toner cartridge is being used and the Toner Low alarm is set to on, | ||
and printing stops. | then the printer stops printing until the toner cartridge is replaced. | ||
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The Error light alone is | Make sure the front printer cover is closed. | ||
on. |
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The Toner Low light is | • | Make sure the toner cartridge is installed correctly. | |
blinking, and the Error | • | Install a new toner cartridge. | |
light is on. |
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The media skews or | • | Tray is overfilled or media is too loose. | |
buckles. | • | Don’t overfill Tray 1 or the optional Tray 2 (see media capacities in the media types and | |
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| sizes table in the User’s Guide). | |
| • | Make sure the paper guides are flush against the edges of the media. | |
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The media sticks | • | The friction between sheets is too high. | |
together, resulting in | • | Remove the media from Tray 1 or Tray 2, and fan it. | |
the printer feeding | • | Don’t overfill Tray 1 or the optional Tray 2 (see media capacities in the media types and | |
multiple sheets. | |||
| sizes chart in the User’s Reference). | ||
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The media fails to feed | • | Frictional force between tires and media is less than resisting force. | |
from Tray 1. | • | Remove the media from Tray 1, and fan it. | |
| • | Make sure Tray 1 is selected from the printer driver. Do not overfill the tray. | |
| • | Check the condition of the rubber on the paper feed rolls. Replace if worn or | |
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| contaminated. | |
| • | Verify that the ACM clutch is functioning correctly. | |
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The media fails to feed | • | Incorrect tray selection or inadequate picking force by tires. | |
from the optional | • | Make sure the correct tray and media type are selected from the driver. | |
Tray 2. | • | Make sure the tray is pushed all the way in. | |
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| • | Remove the media from the optional Tray 2, fan it, and reload. | |
| • | Check the rubber on the paper feed tires for dirt or any other debris. Replace as | |
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| necessary. | |
| • | Check the paper path in the tray for burrs or debris that may hinder media movement. | |
| • | Make sure the media does not exceed the stack height indicator. | |
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Load Paper displays | • | The input sensor does not sense media after picking. | |
even though there is | • | Make sure the tray is pushed all the way in. | |
media loaded in the | • | Press . | |
optional Tray 2. | |||
• | Check the feed tires. (See two preceding actions.) | ||
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The printer does not | • | The printer is waiting on the next command. | |
print after a paper jam | • | Clear all jams. | |
has been cleared. | • | Press and release , or open and close the printer cover to restart the printer. | |
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| • | Make sure the print cartridge assembly is installed properly. |