Error | Description | Action | |
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200.28 | First writing line of a page at the developer nip, but | Verify that the media is approved. Inspect the wear | |
| laser servo cleanup is not complete. Likely pre staged | strips in the tray, and replace if they are worn. | |
| media or a fast paper feed. |
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200.29 | Printhead drive control out of range due to an external | Check the cable routing for the printhead. See | |
| event beyond what the control is designed to handle. | “Printhead service check” on page | |
| Probable causes: ESD or noise on hsync signal. |
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200.30 | Narrow media sensor covered during | Check that the narrow media flag rotates freely and | |
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| securely. If it is dislodged or broken, then repalce the | |
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| rear exit guide. See “Rear exit guide assembly | |
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| with sensor and reversing solenoid removal” on | |
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| page | |
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200.32 | Media more than 14 inches too long over the manual | Verify that the media is approved. Inspect the wear | |
| feeder sensor. Possible causes include | strips in the tray, and replace if they are worn. | |
| feed or |
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200.33 | Page from tray 1 did not reach the input sensor after | Verify that the pick tires are clean, not worn, or filled | |
| multiple attempts. Page did make it out of the tray at | with paper dust. Replace the pick tires if necessary. | |
| least as far as the manual feeder sensor. Possible | See “ACM pick tire roller removal” on page | |
| cause is that the page stalled at the alignment gate. | The alignment roller may be binding. Call the next | |
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200.34 | Timed out waiting for page from tray 1 to reach the | level of support. | |
| input sensor after multiple pick attempts, but the page |
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| was later detected at the input sensor while waiting for |
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| any page(s) ahead to clear the paper path. Possible |
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| cause is that the page is delayed at the alignment |
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| gate. |
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200.35 | Failed to create hsync during auto alignment | Check the printhead. See “Printhead service | |
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| check” on page | |
200.36 | Lost hsyncs during auto alignment | ||
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200.37 | Timeout on data collection during auto alignment |
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200.38 | Interpage servo gap is smaller than expected for |
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| printhead offset target evaluation |
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200.42 | Rogue sheet is at the manual feed sensor while | Retry alignment. | |
| flushing the paper path prior to declaring MPF source |
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| empty. |
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200.43 | The media is at the input sensor before interruption | Remove the media, realign the stock, and | |
| occurs. Possible causes include bouncy sensor or an | Do not let the top sheets to go beyond the wear | |
| exceptionally small gap, perhaps due to the media | strips. | |
| being |
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201.00 | Paper jam between input and exit sensor | Remove the toner cartridge/PC kit and check for | |
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| obstructions between the input sensor and the fuser. | |
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| if the media continues to stop at the entrance or in | |
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| the fuser, then replace the fuser. See “Fuser | |
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| removal” on page | |
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201.01 | Transport motor identification failed to identify either | Check the main motor. See “Main motor service | |
| motor after two tries. | check” on page | |
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201.02 | Exit sensor never made by leading edge of page. Also | Remove the PC kit and paper or debris at the input | |
| known as internal jam. | sensor. | |
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201.03 | Video never started on the page at the input sensor | Check the printhead. See “Printhead service | |
| within two inches after hitting the input sensor | check” on page | |
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201.05 | Restart attempted after an internal jam without the | Check the paper path and remove any media in the | |
| cover open/close event. It is likely that the jam was | path. | |
| never cleared. |
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Diagnostics information