7Troubleshooting . . . . . . . . . . . . . . . . . . . 61

BIOS Boot Order

61

Background Activities

61

General Issues

61

Physical Disk Related Issues

62

Configuration Utility Error Messages

63

BIOS Error Messages

65

A Updating the Firmware

71

Firmware Package Update Utility

71

BGetting Help . . . . . . . . . . . . . . . . . . . . . . 73

Technical Support and Customer Service

73

Online Services

74

Automated Order-Status Service

75

Dell Enterprise Training

75

Problems With Your Order

75

Product Information

75

Returning Items for Warranty Repair or Credit

76

Before You Call

76

6

Contents

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Dell H200 manual Firmware Package Update Utility, Technical Support and Customer Service, Automated Order-Status Service