Appendix B: Getting Help 73
Getting Help CAUTION: If you need to remove the computer cover, first disconnect the
computer power and modem cables from all electrical outlets.
If you need assistance with a technical problem, perform the following steps:
1
Complete the procedures in the section "Troubleshooting Your System" of
your system’s
Hardware Owner’s Manual
.
2
Run the system diagnostics and record any information provided.
3
Use Dell's extensive suite of online services available at Dell Support at
support.dell.com
for help with installation and troubleshooting
procedures.
For more information, see "Online Services" on page74.
4
If the preceding steps have not resolved the problem, call Dell for technical
assistance.
NOTE: Call the support service from a phone near or at the system so that the
support staff can assist you with any necessary procedures.
When prompted by Dell's automated telephone system, enter your Express
Service Code to route the call directly to the proper support personnel.
NOTE: Dell’s Express Service Code system may not be available in all countries.
If you do not have an Express Service Code, open the
Dell Accessories
folder,
double-click the
Express Service Code
icon, and follow the directions.
For instructions on using the technical support service, see "Dell Enterprise
Training" on page75 and "Before You Call" on page76.
NOTE: Some of the following services are not always available in all locations
outside the continental U.S.Call your local Dell representative for information
onavailability.
Technical Support and Customer Service
To contact Dell's support service, see "Before You Call" on page76, and then see
the contact information for your region or go to
support.dell.com
.
PERC H200.book Page 73 Tuesday, July 13, 2010 4:15 PM