Troubleshooting and Diagnostics
During normal operation the following error messages may occur:
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Display | That means... | Cause / Action |
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AGC ERROR | AGC ADJUST | - Distance print head and |
| procedure fault | platen faulty |
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| - Print head loose |
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| - Platen incorrectly installed |
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| - Ribbon not inserted |
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| - Horizontal drive without |
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| function |
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| - Platen got dirty |
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BUFFER OVERFLOW | Handshake protocol | - Check CTR - CTS or |
| error | XON - XOFF protocol |
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| - Repeat data transfer |
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COVER OPEN | Displayed when the | - Close cover |
| top cover is open |
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| and the printer is in |
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| the READY or |
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| BUSY mode. |
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FRAMING ERROR | Protocol error | - Check protocol setting of |
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| printer and host |
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| - Repeat data transfer |
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HOR. DRIVE ERROR | Horizontal drive | - Horizontal drive blocked |
| without function | - Paper jam |
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| - Distance of platen gap too |
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| narrow |
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| - AGC procedure on not |
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| workable position |
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| - Platen incorrectly installed |
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| - No AGC ADJUST after |
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| print head or platen |
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| replacement |
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| - Device electronic fault |
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| - Encoder strip missing |
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| - Horizontal drive fault |
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