FARGO electronic HDP600 CR100, HDP600-LC manual General Troubleshooting Guide

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General Troubleshooting Guide (continued)

Problem

Possible Solution

Input Roller continually spins on power up

Verify the cable (D840687) is plugged into the Sensor (840176) and the Circuit Board (J58).

Replace the cable (D840687). See the Removing the PCB Board Assembly (A000300) procedure.

Card Jam during printing 60 mil cards

Printer will queue up Ribbon and film but will not print

Dash Lines on Image

Film Sensor Error

Ribbon Sticking to the Film

Film is only printing on the back half of the card

Check the peel off bar height with fixture TL 1733.

Verify the TOF and print offset are correct.

Replace the Stepper Motor Cable (D860120).

Verify the Lamination Roller (D880146) spins freely.

Warning: The Lamination Roller may be extremely hot.

In the diagnostic mode of the LCD, check the Platen Roller (D860022) to verify that it is spinning clockwise when pressing FORWARE. If the Motor is spinning counter-clockwise, replace the Stepper Motor Cable (D860120).

Check the Lamination Roller (D880146) or Platen Roller (D860022) for cuts or nicks.

Verify the Film Sensors (J35 and J36) have not been switched.

Verify the Take-up Motor turns without delay when Lamination begins. Increase the transfer tension if the Motor delays.

Verify that the washers (760386) are between the e-clip and springs on the spring loaded film and Ribbon hubs.

Verify the film is not telescoped on the roll with fixture TL1574.

Verify the Platen Roller stepper Motor cable (D860120) is wired correctly and is connected to the Motor (E000062) and the circuit Board (A000300) J32.

Increase the Ribbon Tension. See the Adjusting the Ribbon Tension procedure.

Check to see if the Lamination Lift Motor (D840980) is rotating in the correct direction.

Continued on the next page

HDP600 High Definition Card Printer/Encoder User Guide (Rev. 2.3) 4-14