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General Troubleshooting Guide (continued)

Problem

Possible Solution

Input Roller continually spins on power up

Verify the cable (D840687) is plugged into the Sensor (840176) and the Circuit Board (J58).

Replace the cable (D840687). See the Removing the PCB Board Assembly (A000300) procedure.

Card Jam during printing 60 mil cards

Printer will queue up Ribbon and film but will not print

Dash Lines on Image

Film Sensor Error

Ribbon Sticking to the Film

Film is only printing on the back half of the card

Check the peel off bar height with fixture TL 1733.

Verify the TOF and print offset are correct.

Replace the Stepper Motor Cable (D860120).

Verify the Lamination Roller (D880146) spins freely.

Warning: The Lamination Roller may be extremely hot.

In the diagnostic mode of the LCD, check the Platen Roller (D860022) to verify that it is spinning clockwise when pressing FORWARE. If the Motor is spinning counter-clockwise, replace the Stepper Motor Cable (D860120).

Check the Lamination Roller (D880146) or Platen Roller (D860022) for cuts or nicks.

Verify the Film Sensors (J35 and J36) have not been switched.

Verify the Take-up Motor turns without delay when Lamination begins. Increase the transfer tension if the Motor delays.

Verify that the washers (760386) are between the e-clip and springs on the spring loaded film and Ribbon hubs.

Verify the film is not telescoped on the roll with fixture TL1574.

Verify the Platen Roller stepper Motor cable (D860120) is wired correctly and is connected to the Motor (E000062) and the circuit Board (A000300) J32.

Increase the Ribbon Tension. See the Adjusting the Ribbon Tension procedure.

Check to see if the Lamination Lift Motor (D840980) is rotating in the correct direction.

Continued on the next page

HDP600 High Definition Card Printer/Encoder User Guide (Rev. 2.3)

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FARGO electronic HDP600 CR100, HDP600-LC manual General Troubleshooting Guide
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HDP600, HDP600 CR100, HDP600-LC specifications

FARGO, a renowned name in the world of identification and card printing technologies, has created a powerful lineup of printers, including the HDP600-LC, HDP600 CR100, and the HDP600. These models are designed to cater to a variety of needs, from corporate identification to secure access control, making them essential tools for businesses and organizations.

The FARGO HDP600-LC is known for its high-definition printing capabilities. It utilizes a unique retransfer printing process that allows for better image quality and durability. This process involves transferring the image onto a clear film before embedding it onto the card surface, resulting in vibrant colors and sharp details. The HDP600-LC also supports a range of card sizes, including CR80 and CR100, and is versatile enough to handle different card types, such as PVC, PET, and composite cards. Additionally, this model has an easy-to-use interface that makes it accessible for operators of all skill levels, featuring a simple LCD screen for convenient monitoring.

The FARGO HDP600 CR100 is specifically designed for printing CR100-sized cards, catering to industries that utilize larger card formats. This printer shares the same high-definition retransfer technology as the HDP600-LC, ensuring consistent image quality. Moreover, the HDP600 CR100 is equipped with advanced security features, including encryption and password protection, making it ideal for applications that require secure credentialing.

The FARGO HDP600 model stands out for its flexibility and efficiency. It allows for dual-sided printing, making it efficient for operations needing to print on both sides of the card without compromise. The printer can handle high-volume printing tasks with ease, thanks to its rapid throughput. Furthermore, its modular design makes it easy to upgrade and expand, ensuring that the HDP600 can evolve with an organization’s needs.

In terms of connectivity, all three models offer USB and Ethernet options, allowing for easy integration into existing systems. They are designed for durability and reliability, with components built to withstand regular usage in a busy environment. With features such as automatic card thickness detection and a range of finishing modules for laminating and encoding, the FARGO HDP600 series represents the culmination of advanced technologies for modern card printing needs.

In conclusion, whether it's the HDP600-LC, HDP600 CR100, or HDP600, FARGO delivers robust identification solutions that meet diverse printing demands while prioritizing quality, security, and user-friendliness.
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