chapter 19

troubleshooting

•Open the Printers dialog box and check to see that the HP PSC is listed.

•Look at the Task Tray for an HP PSC icon. This indicates that the HP PSC is ready.

Task Tray

HP PSC icon

when I insert the CD-ROM into my computer’s CD-ROM drive, nothing happens

Do the following:

1From the Windows Start menu, choose Run.

2In the Run dialog box, enter d:\setup.exe (if your CD-ROM drive is not assigned to drive letter d, use the appropriate drive letter), and then click OK.

the minimum system checks screen appears

Your system does not meet the minimum requirements to install the software. Click Details to see what the specific problem is. Then correct the problem before attempting to install the software.

a red X appears on the USB connect prompt

Normally, a green check appears indicating that the plug and play is successful. A red X indicates that the plug and play failed.

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hp psc 2500 series