HP 2510xi manual Cannot receive faxes, but I can send faxes, 222

chapter 19

troubleshooting

•Other equipment using the same telephone line as the HP PSC might be in use. For example, you cannot use your HP PSC for faxing if an extension phone is off-hook, or if you are using your PC modem to e-mail or access the Internet.

•If you are using a digital subscriber line (DSL), make sure that you have a DSL filter connected or you will not be able to fax successfully. Obtain a DSL filter from your DSL provider. The DSL filter removes the digital signal that blocks your HP PSC from communicating properly with the telephone line. For information on how to connect the DSL filter, see faxing from a DSL line on page 190.

•Check for error messages on the color graphics display of your HP PSC. Until a product error condition is resolved, you will not be able to send or receive faxes. For information on resolving error conditions, see the Error Messages section of the hp psc 2400/2500 series troubleshooting section in the onscreen hp photo & imaging help that came with your software.

•If you are using either a PBX or an ISDN converter, make sure the HP PSC is connected to the port that is designated for fax and phone use.

Note that some ISDN systems allow you to configure the ports for specific phone equipment; for example, you might have assigned one port for telephone and Group 3 fax and another for multiple purposes. If you continue to have problems when connected to the fax/phone port, try using the port designated for multiple purposes (might be labeled “multi- combi” or something similar).

I cannot receive faxes, but I can send faxes

•The Rings to Answer feature might not be set to answer after the appropriate number of rings for your office setup. For more information, see how to choose the right fax setup for your office on page 176.

•If you have a voice mail service at the same phone number you use for fax calls, you must receive faxes manually, not automatically. For information on setting up for faxing when you have a voice mail service, see fax setup on page 175. For information on how to receive faxes manually, see set up your hp psc to answer fax calls manually on page 62.

•If you have a PC modem on the same phone line with your HP PSC, check to make sure that the modem’s software is not set to receive faxes automatically. Modems with this auto fax receive feature turned on will take over the phone line to receive all incoming faxes, which will prevent the HP PSC from receiving fax calls.

•If you have an answering machine on the same phone line with your HP PSC, you might have one of the following problems:

–Your outgoing message might be too long or too loud to allow the

HP PSC to detect fax tones; in this case the sending fax machine would eventually stop sending fax tones and you would not receive your fax.

–Your answering machine might not have enough quiet time after your outgoing message to allow the HP PSC to detect fax tones. This problem is more common with digital answering machines.

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