troubleshooting information
Do the following:
1Verify that the front panel cover is firmly attached, then unplug the HP PSC and plug it in again.
2Verify that the USB and power cables are plugged in.
troubleshooting
3Verify that the USB cable is set up properly as follows:
–Unplug the USB cable and plug it in again.
–Do not attach the USB cable to a keyboard or
–Verify that the USB cable is 3 meters or less in length.
–If you have several USB devices attached to your computer, you might want to unplug the other devices during the installation.
4Continue with the installation and reboot the computer when prompted. Then open HP Director and check for the essential icons (scan picture, scan document, and hp gallery)
5If the essential icons do not appear, remove the software and then reinstall it as described in some of the icons are missing in the hp director on page 215.
I received a message that an unknown error has occurred
Try to continue with the installation. If that doesn’t work, stop and then restart the installation, and follow the directions on the screen. If an error occurs, you might need to uninstall and then reinstall the software. For information on this procedure see some of the icons are missing in the hp director on page 215.
some of the icons are missing in the hp director
If the essential icons (scan picture, scan document, send fax, and HP Gallery) do not appear, your installation might not be complete.
If your installation is incomplete, you might need to uninstall and then reinstall the software. Do not simply delete the HP PSC program files from your hard drive. Be sure to remove them properly using the uninstall utility provided in the HP PSC program group.
A reinstall can take from 20 to 40 minutes. There are three methods to uninstall the software on a Windows computer, and one method to uninstall on a Macintosh.
reference guide | 215 |