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After I scan using Text or Text and Image output type, some of the text displays as squares or unrecognizable characters.

This is due to the display capability of your Microsoft Windows operating system. For example, the English version of Windows 95 cannot properly display Russian, Turkish, Simplified Chinese, Traditional Chinese, Korean, and potentially other non-western European languages. Windows 2000 is able to display all languages.

Troubleshooting and maintaining

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Resolving issues sending to destinations

Use this section to resolve issues sending images to destinations. Not all functions are available on all scanners.

When I choose E-mail on the scanner, scanned images do not automatically appear in a new e-mail message.

The e-mail program is Web-based or might not be supported. Save the scanned image as a file and attach it to your e-mail message as you normally do.

When I choose E-mail on the scanner, the scanned image attaches as a bitmap, but it contains text I want the recipient to be able to edit.

To make text editable for a recipient, scan the item to the

HP Precisionscan Pro software and change the output type for the scanned image to Editable Text (OCR). Then, on the Scan menu, click Scan To and select the e-mail program. Or, save the scanned image as a text file and attach it to a message as you normally do.

When I press the E-mail button on the scanner, the incorrect e-mail program opens.

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Check which e-mail program is set to open when you press the

 

E-mail button (

) on the scanner. See "Changing settings for

 

buttons" on page 34.

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If you use Outlook, Outlook Express, or Netscape Mail, make

 

sure the program is set as your default MAPI application. If you

 

are not sure, see the documentation for your e-mail program.