98 Troubleshooting and maintaining

When printing copies from the scanner or the HP Scanjet Copy Utility, I cannot choose the printer I want.

Scan the item to the HP Precisionscan Pro software and print from there.

When printing copies, I can only make multiple copies of one page at a time (I cannot collate copy).

Even if you are using an ADF, each page is treated as a separate job. You can make multiple copies of one page, but not multiple copies of different pages and collate them.

When I try to print from the HP Precisionscan Pro software, the Print command is unavailable.

If the Editable Text (OCR), Text and Image, or Black & White Scalable output type is selected, the Print command is unavailable. Choose a different output type and then print.

When I choose the Scan To button on the scanner, the image does not appear in the software.

￿

A cable might be loose. Check that the interface cable is

 

securely connected.

 

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You might have accidentally turned off the preview feature.

 

Check this setting on the Scanner tab in the Preferences of the

 

HP Precisionscan Pro software. See "Setting preferences" on

 

page 68.

 

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Check that the HP Precisionscan Pro software is the program

 

set to start when you press the Scan To button (

). See

"When I choose Scan To on the scanner, the image does not appear in the software." on page 89 for steps.

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I tried to scan an image into an existing file, but the scanned image appeared in a new file instead.

Some programs only allow scanned images to be placed in new files. Cut and paste the image into the file you want. Or, save the scanned image as a file and import it into the other program.

When I try to send a scanned image using the Scan To command on the Scan menu of the HP Precisionscan Pro software, the program I want does not appear.

The HP Precisionscan Pro software might not recognize the program as a destination. Do one of the following:

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Save the scanned image in a file type the other program uses,

 

and then open the file in the other program.

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Copy and paste or drag-and-drop the image into the other

 

program.

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Reinstall the program that is not being recognized. This might

 

allow the HP Precisionscan Pro software to recognize it.

I want to start scanning from another program, such as my word- processing program, so I can bring an image into my open file, but I cannot start the scan.

The other program must be TWAIN or Windows Imaging Application (WIA)-compliant. If you cannot find a command such as Acquire or Insert, check the documentation for the program to see if it is compliant. If not, do one of the following in the HP Precisionscan Pro software:

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Save the scanned image as a file and then insert the file into the

 

other program.

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Click Scan To from the Scan menu, and choose a program.

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Copy and paste or drag-and-drop the image into the other

 

program.