I saved a scanned image to a file, but now I cannot open the file in the program I want.
You might have saved the file in a format the other program cannot use. Save the file in a different format the program can use. Look in the File Open or Import command for the program to see which file types it supports.
The scanner is not working.
One or more of these issues might be causing the problem:
The scanner was not installed properly. | |
The interface cable is not compatible with the scanner. | |
A cable might be loose. Check that the interface cable is | |
| securely connected. |
If the scanner is emitting a grinding sound, the scanner is | |
| locked. |
See "Checking the basics" on page 85, and the Setup and Support Guide for installation and troubleshooting information.
The scanner does not scan right away.
If the scanner has not been used for a while, the scanner lamp has turned itself off. The lamp goes through a
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When I press a button on the scanner, the incorrect program opens.
Check which function is set to open when you press the button on the scanner:
In Windows 98 and 2000:
1On the Start menu, point to Settings, and click Control Panel.
2
3Click Properties.
4From the Scanner Events list, select the name of the button you want to check. Verify what function is set for this button.
In Windows Me:
1On the Start menu, point to Settings, and click Control Panel.
2
3Click Properties.
4From the Scanner Events list, select the name of the button you want to check. Verify what function is set for this button.
In Windows NT 4.0 and Windows 95:
1On the Start menu, point to Programs, point to HP Scanjet Utilities, and click HP Scanjet Button Manager.
2Click the Events tab.
3From the Scanner Events list, select the name of the button you want to check. Verify what function is set for this button.