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When I choose Scan To on the scanner, the image does not appear in the software.

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A cable might be loose. Check that the interface cable is

 

securely connected.

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You might have accidentally turned off the preview feature.

 

Check this setting on the Scanner tab in the Preferences of the

 

HP Precisionscan Pro software. See "Setting preferences" on

 

page 68.

 

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(Some models only, see the "Front panel and accessories

 

comparisons" on page 3.) Check that the HP Precisionscan

 

software is the program set to start when you press the Scan To

 

button (

) using the following steps.

In Windows 98 and 2000:

1On the Start menu, point to Settings, and click Control Panel.

2Double-click Scanners and Cameras. Select your scanner model number from the list if it is not already selected.

3Click Properties.

4From the Scanner Events list, select the Scan To button.

5Make sure the HP Precisionscan Pro check box is checked.

6Make sure the Disable Device Events check box is unchecked.

In Windows Me:

1 On the Start menu, point to Settings, and click Control Panel.

2Double-click Scanners and Cameras. Double-click the icon next to the name of your scanning device.

3Click Properties.

4From the Scanner Events list, select the Scan To button.

5Under Actions, make sure that HP Precisionscan Pro is selected next to Start This Program.

6Verify that the Take No Action check box is unchecked.

Troubleshooting and maintaining

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In Windows NT 4.0 and Windows 95:

1On the Start menu, point to Programs, point to HP Scanjet Utilities, and click HP Scanjet Button Manager.

2Click the Events tab.

3From the Scanner Events list, select the Scan To button.

4Make sure the HP Precisionscan Pro check box is checked.

5 Make sure the Disable Events check box is unchecked.

Scanner is scanning items very slowly.

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If you are scanning to edit text, the optical character recognition

 

(OCR) program causes the scanner to scan more slowly, which

 

is normal. Wait for the item to scan.

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Some default settings can cause the scanner to scan more

 

slowly. Check the settings. See "Setting preferences" on

 

page 68.

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The resolution might be set too high. Return to the default

 

resolution. See "Changing resolution" on page 46.

The correct menu items do not appear in the HP Precisionscan Pro software.

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If you used the ADF and then disconnected it, restart the

 

software.

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If you were using the XPA, on the Scan menu, click Scanner

 

Glass to scan from the glass again.

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If you are trying to use the XPA and the XPA (Slides) or XPA

 

(Negatives) commands are unavailable, restart the software

 

while the XPA light source is connected to the scanner.