Solution 4 Contact HP support | HP Premium Web - C309n guide

9.Close the ink cartridge door, and check if the error message has gone away.

10.If you still receive the error message, turn the product off, and then on again.

If you still receive this message after cleaning the cartridge contacts, you might have a damaged cartridge.

Check to see if your cartridge is still under warranty and the end of warranty date has not been reached.

•If the end of warranty date has been reached, purchase a new ink cartridge.

•If the end of warranty date has not been reached, contact HP support for service or replacement.

Go to: www.hp.com/support.

If prompted, choose your country/region, and then click Contact HP for information on calling for technical support.

For more information, see:

•“Cartridge warranty information ” on page 97

•“Replace the cartridges” on page 95

Cause: The indicated ink cartridge contacts were defective.

If this did not solve the issue, try the next solution.

Solution 4: Contact HP support

Solution: Contact HP support for service.

Go to: www.hp.com/support.

If prompted, choose your country/region, and then click Contact HP for information on calling for technical support.

Cause: The ink cartridges were not intended for use in this product.

Solve a problem

Errors 181

Image 184

HP Premium Web - C309n manual Solution 4 Contact HP support

Contents

Windows Help HP Photosmart Premium Web C309 series Page Contents Solve a problem Technical information HP Photosmart Premium Web C309 series Help HP Photosmart Premium Web C309 series Help Chapter Printer parts Get to know the HP PhotosmartFront view of the printer Top and rear views of the printer Control panel features Status Dashboard icons To open the Status Dashboard Purpose Manage Apps Get to know the HP Photosmart How do I? How do I? Paper basics Recommended papers for photo printingHP Advanced Photo Paper HP Everyday Photo Paper Recommended papers for printing Load media HP Iron-On TransfersHP Premium Inkjet Transparency Film ColorLok Paper basics Load A4 or 8.5 x 11 inch paper Load envelopes Information on paper Related topics Paper basics Print documents PrintTo print from a software application Print photos saved on your computer Print photosTo print a photo on photo paper Off applies no HP Real Life Technologies to the image Print photos from a memory card or USB storage devicePrint single photo on small-size paper a. Load paper Touch View & Print Print single photo on full-size paper a. Load paper Touch View & Print Print multiple photos on full-size paper a. Load paper Touch 4x6 on Print photos using Snapfish Touch View & Print Touch Snapfish Log in to Snapfish Touch Photo on the Home screen To reverse an image for iron-on transfers Print on specialty mediaTo print on transparencies Print a Web Print using the maximum dpiTo print a Web To print in Maximum dpi mode View the print resolutionTo view the print resolution Use printing shortcuts To create a printing shortcutClick the Printing Shortcuts tab To delete a printing shortcut Set the default print settings To change the default print settingsEdit photos before printing Rotate photo Adjust brightness Photo fixTouch Photo Fix Touch Brightness Print Scan to a computer ScanTo scan to a computer Choose Scan Destination menu appears. b. Touch Computer Scan to a memory card or USB storage deviceSave a scan to memory card a. Load original Close lid Insert memory device Choose Scan Destination menu appears Touch Memory Card Save a scan to USB drive a. Load original Choose Scan Destination menu appears Touch USB Flash Drive Scan Copy text or mixed documents CopySided copy a. Load paper Sided copy a. Load paper Touch Settings Change the copy settingsTo set the number of copies from the display Touch Settings Touch Paper Size Touch Settings Touch Paper TypeTo set the paper size from the display To set the paper type for copies To adjust the copy contrast from the display Preview a copy before printingTo change the copy quality from the display Touch Contrast Copy Reprint photos To reprint an original photo Reprint photos Set up the HP Photosmart for faxing To run the Fax Setup WizardFax Determine your phone system Recommended fax setup cases Countries/regions with a parallel-type phone system Recommended fax setup for parallel-type phone systems To set up the HP Photosmart with a separate fax line Case B Set up the HP Photosmart with DSLCase a Separate fax line no voice calls received To set up the HP Photosmart with DSL Case D Fax with a distinctive ring service on the same line To set up the HP Photosmart with a distinctive ring service To set up the HP Photosmart with a shared voice/fax line Case E Shared voice/fax line To set up the HP Photosmart with voice mail Case F Shared voice/fax line with voice mail To set up the HP Photosmart with a computer dial-up modem Case H Shared voice/fax line with computer dial-up modem Example of a parallel splitter 62 Fax Case I Shared voice/fax line with answering machine 64 Fax 10 Example of a parallel splitter 66 Fax 12 Example of a parallel splitter 13 Back view of the HP Photosmart Additional fax setup information To send a fax Send a faxAlternate methods of faxing To send a fax manually from a phone Initiate a fax from your phoneIf you have another page to fax a. Touch Yes Receive a fax To receive a fax manually Save photos to your computer Save photosTo save photos Back up photos to a USB storage device To back up photos Back up photos to a USB storage device Save photos to Snapfish To save photos to Snapfish Share photos using Snapfish To share photos using Snapfish Touch From Snapfish Address Book Related topics Save photos Network setup Wired Ethernet networkAdd the HP Photosmart to a network To connect the HP Photosmart to the network WiFi Protected Setup WPS To connect the HP Photosmart using WiFi Protected Setup WPS Use Push Button PBC method a. Select setup methodTouch WiFi Protected Setup Touch Push Button Use PIN method Wireless with a router infrastructure network Touch WiFi Protected SetupTo connect the product with the Wireless Setup Wizard Touch Wireless Setup Wizard Wireless without a router ad hoc connection Network setup Touch Wireless Setup Wizard Install the software for a network connection Set up a Bluetooth connection What you need for a Bluetooth connection Touch Bluetooth Touch Device Address To find out the device address of the product To install and print using the Microsoft stack To install and print using the Widcomm stackClick Add a printer Click View devices in range To connect to and print from other Bluetooth devices Check the estimated ink levels Maintain the HP PhotosmartTo check the ink levels from the control panel Order ink supplies To check the ink levels from the HP Photosmart Software Replace the cartridges To replace the cartridges Maintain the HP Photosmart Cartridge warranty information Print and evaluate a print quality report Touch Print Quality Report To print a print quality reportTo evaluate the print quality report Color bars irregularly streaked or faded bar top bar Sample text area expected result Print and evaluate a print quality report 101 Maintain the HP Photosmart Solve a problem HP supportHP support by phone Phone support period Additional warranty options Setup troubleshootingAfter the phone support period Troubleshooting common setup issues Solution 1 Check the power cordSolution Product will not turn on Solution 2 Reset the product Solution 3 Press the On button more slowly After setting up the product, it does not print Solution 4 Contact HP to replace the power supplySolution 5 Contact HP support for service Solution 1 Press the On button to turn on the product Solution 2 Set your product as the default printer Uninstall and reinstall the software Wrong measurements are showing in menus on the displayDisplay shows the wrong language Registration screen does not appear Print troubleshooting To uninstall and reinstall the software Make sure you are using genuine HP ink cartridges Check cartridgesCheck paper Check the ink levels Check product Use the correct paper typeLoad media correctly Align the printer Clean the printhead To clean the printhead from the HP Photosmart Software Check the print settings To check your margin settingsReset the product To select a print speed or quality Memory card troubleshooting Contact HP support for serviceSolution 1 Insert the memory card properly Solution 2 Remove the additional memory card Solution 3 Reformat the memory card in your digital camera Solution 1 Install the product softwareTo install the product software Photos on the memory card do not transfer to my computer Solution 1 Set the camera to PictBridge mode Solution 2 Save the photos in a supported file format Scan troubleshooting Solution 3 Select photos on the camera for printingScanned image is incorrectly cropped Scanned image shows dotted lines instead of text Text is incorrect or missing Copy troubleshootingFit to Page is not working as expected Solution 2 Wipe the glass and the back of the document lid Fax troubleshootingThings to try first To test your fax setup from the control panel Solution 2 Check the phone line for noiseTo change the ECM setting Touch Run Fax Test Touch Settings Touch Error Correction Mode Solution 3 Change the fax speedTouch Settings Touch Fax Speed To set the fax speed from the display Solution 1 Try removing the splitter Product is having problems sending and receiving faxesSolution 2 Make sure the telephone wall jack works properly Product is having problems sending a manual fax Solution 2 Lower the fax speed Solution 1 Increase the fax resolution Solution 2 Make sure the glass is cleanQuality of the fax I sent is poor Fax transmission is slow Solution 2 Lower the fax resolution Solution 1 Send the fax in black and whiteSolution 3 Increase the fax speed Solution 2 Set the product to answer faxes manually Solution 1 Check the Auto Answer settingProduct cannot receive faxes, but can send faxes Solution 5 Clear the memory of the product Solution 2 Try another power outlet What to check Fax test failedFax Hardware Test failed Fax Connected to Active Telephone Wall Jack test failed Phone Cord Connected to Correct Port on Fax test failed Using Correct Type of Phone Cord with Fax test failedTo plug the phone cord into the correct port Fax Line Condition test failed Dial Tone Detection test failed Fax log report shows an error Error code Errors Photo tray problem Solution 1 Load more paper in the photo trayProduct messages Firmware revision mismatch Solution 5 Make sure the photo paper is not curled Solution 3 Remove excess paper from the photo traySolution 6 Load one sheet of paper at a time Solution 1 Install the HP Photosmart Software Solution 2 Turn on the productSolution 3 Turn on the computer Photo tray cannot engage Error reading or writing the file File messages Solution 1 Reinsert the memory card Solution 2 Print photos from the computerUnreadable files. NN files could not be read Photos not found Solution 1 Reinsert the memory card in the product Solution 2 Reformat the memory card in your digital cameraGeneral user messages Supported file types for the product Memory card error Solution 1 Remove all but one memory cardSolution 2 Remove the memory card and reinsert it correctly Solution 3 Push the memory card all the way forward Card access error Solution 2 Empty the Recycle Bin on your desktopOut of disk space Use only one card at a time Card is inserted incorrectlyCard is damaged Card is not fully inserted Paper messages Power and connection messagesInk cartridge and printhead messages Cartridges in wrong slot General printer error Solution 1 Reset the productSolution 2 Contact HP support Incompatible ink cartridges Incompatible printhead Ink alert Solution 1 Install the ink cartridges correctly Ink cartridge problemTo make sure the ink cartridges are properly installed Solve a problem Solution 2 Close the print carriage latch Solution 3 Clean the electrical contacts To clean the electrical contacts Ink window Electrical contacts Cartridge warranty information on Replace the cartridges on Solution 4 Replace the ink cartridge Solution 5 Contact HP support Ink service capacity warningSolution 1 Install all five ink cartridges Ink system failure To make sure the ink cartridges are properly installed Solve a problem Solution 3 Contact HP support Install printhead and then cartridgesSolution 1 Install the printhead and then cartridges To reinstall the printhead Solve a problem Solve a problem Non-HP cartridge Original HP ink depleted Previously used genuine HP cartridge Solution 1 Reinstall the printhead and cartridges Printhead appears to be missing or damaged Solve a problem To clean the printhead To clean the electrical contacts in the product Solve a problem Printhead problem Solution 1 Reinstall the printhead Reinstall the printhead To clean the printhead To clean the electrical contacts in the product Solve a problem Problem with printer preparation Solution 1 Insert all ink cartridges Solve a problem Solve a problem Solution 3 Clean the ink cartridge contacts Ink window Electrical contacts Solution 4 Contact HP support Solve a problem Stop the current job To stop a current job from the product Stop the current job Technical information Hewlett-Packard Company notices Specifications Type Size Weight Environmental product stewardship program Material safety data sheets Eco-TipsPaper use Plastics Set the Energy Save Mode Power consumption Chemical Substances Italiano Battery disposal in the Netherlands Battery disposal in Taiwan EU battery directive European Union Battery Directive Regulatory notices Regulatory model identification number FCC statement Vcci Class B compliance statement for users in Japan Sehanzeige-Arbeitsplätze Noise emission statement for Germany Regulatory wireless statements Exposure to radio frequency radiation European Union regulatory notice European Union Regulatory Notice Regulatory telecommunication notices Regulatory telecommunication notices 201 Chapter Australia wired fax statement Hinweis für Benutzer des deutschen Telefonnetzwerks Chapter Symbols/Numerics Index 206