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HP Premium Web - C309n manual Incompatible printhead, Ink alert

Models: Premium Web - C309n

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Solve a problem

Chapter 13

If it appears that you are using the correct ink cartridges, proceed to the next solution. For more information, see:

•“Order ink supplies ” on page 94

•“Replace the cartridges ” on page 95

Cause: The indicated ink cartridges were not intended for use in this product as it was currently configured.

If this did not solve the issue, try the next solution.

Solution 2: Contact HP support

Solution: Contact HP support for service.

Go to: www.hp.com/support.

If prompted, choose your country/region, and then click Contact HP for information on calling for technical support.

Cause: The ink cartridges were not intended for use in this product.

Incompatible printhead

Solution: Contact HP support for service.

Go to: www.hp.com/support.

If prompted, choose your country/region, and then click Contact HP for information on calling for technical support.

Cause: The printhead was not intended for use in this product, or it was damaged.

Ink alert

Solution: When you receive an Ink Alert message, you do not need to replace the indicated ink cartridge. However, the amount of ink might be low enough to cause poor print quality. Follow any prompts on the display to continue.

CAUTION: HP recommends that you do not remove an ink cartridge until a replacement is ready to install.

If you have installed a refilled or remanufactured cartridge, or a cartridge that has been used in another product, the ink level indicator might be inaccurate or unavailable.

Ink level warnings and indicators provide estimates for planning purposes only. When you receive an ink alert message, consider having replacement ink cartridges available to avoid possible printing delays. You do not need to replace the ink cartridges until print quality becomes unacceptable.

For more information, see:

“Replace the cartridges” on page 95

150 Solve a problem

Image 153

HP Premium Web - C309n manual Incompatible printhead, Ink alert

Contents

Windows Help HP Photosmart Premium Web C309 series Page Contents Technical information Solve a problem HP Photosmart Premium Web C309 series Help HP Photosmart Premium Web C309 series Help Chapter Get to know the HP Photosmart Printer partsFront view of the printer Top and rear views of the printer Status Dashboard icons Control panel features Purpose To open the Status Dashboard Manage Apps Get to know the HP Photosmart How do I? How do I? Recommended papers for photo printing Paper basicsHP Advanced Photo Paper HP Everyday Photo Paper Recommended papers for printing HP Iron-On Transfers Load mediaHP Premium Inkjet Transparency Film ColorLok Paper basics Load A4 or 8.5 x 11 inch paper Load envelopes Related topics Information on paper Paper basics Print Print documentsTo print from a software application Print photos Print photos saved on your computerTo print a photo on photo paper Print photos from a memory card or USB storage device Off applies no HP Real Life Technologies to the imagePrint single photo on small-size paper a. Load paper Print single photo on full-size paper a. Load paper Touch View & Print Touch View & Print Print multiple photos on full-size paper a. Load paper Touch 4x6 on Touch View & Print Touch Snapfish Print photos using Snapfish Log in to Snapfish Touch Photo on the Home screen Print on specialty media To reverse an image for iron-on transfersTo print on transparencies Print using the maximum dpi Print a WebTo print a Web View the print resolution To print in Maximum dpi modeTo view the print resolution To create a printing shortcut Use printing shortcutsClick the Printing Shortcuts tab To delete a printing shortcut To change the default print settings Set the default print settingsEdit photos before printing Rotate photo Photo fix Adjust brightnessTouch Photo Fix Touch Brightness Print Scan Scan to a computerTo scan to a computer Scan to a memory card or USB storage device Choose Scan Destination menu appears. b. Touch ComputerSave a scan to memory card a. Load original Close lid Insert memory device Save a scan to USB drive a. Load original Choose Scan Destination menu appears Touch Memory Card Choose Scan Destination menu appears Touch USB Flash Drive Scan Copy Copy text or mixed documentsSided copy a. Load paper Sided copy a. Load paper Change the copy settings Touch SettingsTo set the number of copies from the display Touch Settings Touch Paper Type Touch Settings Touch Paper SizeTo set the paper size from the display To set the paper type for copies Preview a copy before printing To adjust the copy contrast from the displayTo change the copy quality from the display Touch Contrast Copy To reprint an original photo Reprint photos Reprint photos To run the Fax Setup Wizard Set up the HP Photosmart for faxingFax Determine your phone system Countries/regions with a parallel-type phone system Recommended fax setup cases Recommended fax setup for parallel-type phone systems Case B Set up the HP Photosmart with DSL To set up the HP Photosmart with a separate fax lineCase a Separate fax line no voice calls received To set up the HP Photosmart with DSL Case D Fax with a distinctive ring service on the same line To set up the HP Photosmart with a distinctive ring service Case E Shared voice/fax line To set up the HP Photosmart with a shared voice/fax line Case F Shared voice/fax line with voice mail To set up the HP Photosmart with voice mail To set up the HP Photosmart with a computer dial-up modem Example of a parallel splitter Case H Shared voice/fax line with computer dial-up modem 62 Fax Case I Shared voice/fax line with answering machine 64 Fax 10 Example of a parallel splitter 66 Fax 12 Example of a parallel splitter 13 Back view of the HP Photosmart Additional fax setup information Send a fax To send a faxAlternate methods of faxing Initiate a fax from your phone To send a fax manually from a phoneIf you have another page to fax a. Touch Yes To receive a fax manually Receive a fax Save photos Save photos to your computerTo save photos To back up photos Back up photos to a USB storage device Back up photos to a USB storage device To save photos to Snapfish Save photos to Snapfish To share photos using Snapfish Share photos using Snapfish Touch From Snapfish Address Book Related topics Save photos Wired Ethernet network Network setupAdd the HP Photosmart to a network To connect the HP Photosmart to the network WiFi Protected Setup WPS Use Push Button PBC method a. Select setup method To connect the HP Photosmart using WiFi Protected Setup WPSTouch WiFi Protected Setup Touch Push Button Use PIN method Touch WiFi Protected Setup Wireless with a router infrastructure networkTo connect the product with the Wireless Setup Wizard Touch Wireless Setup Wizard Wireless without a router ad hoc connection Network setup Touch Wireless Setup Wizard Install the software for a network connection What you need for a Bluetooth connection Set up a Bluetooth connection To find out the device address of the product Touch Bluetooth Touch Device Address To install and print using the Widcomm stack To install and print using the Microsoft stackClick Add a printer Click View devices in range To connect to and print from other Bluetooth devices Maintain the HP Photosmart Check the estimated ink levelsTo check the ink levels from the control panel To check the ink levels from the HP Photosmart Software Order ink supplies To replace the cartridges Replace the cartridges Maintain the HP Photosmart Print and evaluate a print quality report Cartridge warranty information To print a print quality report Touch Print Quality ReportTo evaluate the print quality report Color bars irregularly streaked or faded bar top bar Sample text area expected result Print and evaluate a print quality report 101 Maintain the HP Photosmart HP support Solve a problemHP support by phone Phone support period Setup troubleshooting Additional warranty optionsAfter the phone support period Solution 1 Check the power cord Troubleshooting common setup issuesSolution Product will not turn on Solution 3 Press the On button more slowly Solution 2 Reset the product Solution 4 Contact HP to replace the power supply After setting up the product, it does not printSolution 5 Contact HP support for service Solution 1 Press the On button to turn on the product Solution 2 Set your product as the default printer Wrong measurements are showing in menus on the display Uninstall and reinstall the softwareDisplay shows the wrong language Registration screen does not appear To uninstall and reinstall the software Print troubleshooting Check cartridges Make sure you are using genuine HP ink cartridgesCheck paper Check the ink levels Use the correct paper type Check productLoad media correctly Align the printer To clean the printhead from the HP Photosmart Software Clean the printhead To check your margin settings Check the print settingsReset the product To select a print speed or quality Contact HP support for service Memory card troubleshootingSolution 1 Insert the memory card properly Solution 2 Remove the additional memory card Solution 1 Install the product software Solution 3 Reformat the memory card in your digital cameraTo install the product software Photos on the memory card do not transfer to my computer Solution 2 Save the photos in a supported file format Solution 1 Set the camera to PictBridge mode Solution 3 Select photos on the camera for printing Scan troubleshootingScanned image is incorrectly cropped Scanned image shows dotted lines instead of text Copy troubleshooting Text is incorrect or missingFit to Page is not working as expected Fax troubleshooting Solution 2 Wipe the glass and the back of the document lidThings to try first Solution 2 Check the phone line for noise To test your fax setup from the control panelTo change the ECM setting Touch Run Fax Test Solution 3 Change the fax speed Touch Settings Touch Error Correction ModeTouch Settings Touch Fax Speed To set the fax speed from the display Product is having problems sending and receiving faxes Solution 1 Try removing the splitterSolution 2 Make sure the telephone wall jack works properly Solution 2 Lower the fax speed Product is having problems sending a manual fax Solution 2 Make sure the glass is clean Solution 1 Increase the fax resolutionQuality of the fax I sent is poor Fax transmission is slow Solution 1 Send the fax in black and white Solution 2 Lower the fax resolutionSolution 3 Increase the fax speed Solution 1 Check the Auto Answer setting Solution 2 Set the product to answer faxes manuallyProduct cannot receive faxes, but can send faxes Solution 5 Clear the memory of the product Solution 2 Try another power outlet Fax test failed What to checkFax Hardware Test failed Fax Connected to Active Telephone Wall Jack test failed Using Correct Type of Phone Cord with Fax test failed Phone Cord Connected to Correct Port on Fax test failedTo plug the phone cord into the correct port Fax Line Condition test failed Dial Tone Detection test failed Fax log report shows an error Error code Errors Solution 1 Load more paper in the photo tray Photo tray problemProduct messages Firmware revision mismatch Solution 3 Remove excess paper from the photo tray Solution 5 Make sure the photo paper is not curledSolution 6 Load one sheet of paper at a time Solution 2 Turn on the product Solution 1 Install the HP Photosmart SoftwareSolution 3 Turn on the computer Photo tray cannot engage File messages Error reading or writing the file Solution 2 Print photos from the computer Solution 1 Reinsert the memory cardUnreadable files. NN files could not be read Photos not found Solution 2 Reformat the memory card in your digital camera Solution 1 Reinsert the memory card in the productGeneral user messages Supported file types for the product Solution 1 Remove all but one memory card Memory card errorSolution 2 Remove the memory card and reinsert it correctly Solution 3 Push the memory card all the way forward Solution 2 Empty the Recycle Bin on your desktop Card access errorOut of disk space Card is inserted incorrectly Use only one card at a timeCard is damaged Card is not fully inserted Power and connection messages Paper messagesInk cartridge and printhead messages Cartridges in wrong slot Solution 1 Reset the product General printer errorSolution 2 Contact HP support Incompatible ink cartridges Ink alert Incompatible printhead Ink cartridge problem Solution 1 Install the ink cartridges correctlyTo make sure the ink cartridges are properly installed Solve a problem Solution 2 Close the print carriage latch To clean the electrical contacts Solution 3 Clean the electrical contacts Ink window Electrical contacts Solution 4 Replace the ink cartridge Cartridge warranty information on Replace the cartridges on Ink service capacity warning Solution 5 Contact HP supportSolution 1 Install all five ink cartridges Ink system failure To make sure the ink cartridges are properly installed Solve a problem Install printhead and then cartridges Solution 3 Contact HP supportSolution 1 Install the printhead and then cartridges To reinstall the printhead Solve a problem Solve a problem Non-HP cartridge Previously used genuine HP cartridge Original HP ink depleted Printhead appears to be missing or damaged Solution 1 Reinstall the printhead and cartridges Solve a problem To clean the printhead To clean the electrical contacts in the product Solve a problem Solution 1 Reinstall the printhead Printhead problem Reinstall the printhead To clean the printhead To clean the electrical contacts in the product Solve a problem Problem with printer preparation Solution 1 Insert all ink cartridges Solve a problem Solve a problem Solution 3 Clean the ink cartridge contacts Ink window Electrical contacts Solution 4 Contact HP support Solve a problem To stop a current job from the product Stop the current job Stop the current job Hewlett-Packard Company notices Technical information Specifications Type Size Weight Environmental product stewardship program Eco-Tips Material safety data sheetsPaper use Plastics Power consumption Set the Energy Save Mode Italiano Chemical Substances Battery disposal in Taiwan Battery disposal in the Netherlands European Union Battery Directive EU battery directive Regulatory model identification number Regulatory notices Vcci Class B compliance statement for users in Japan FCC statement Noise emission statement for Germany Sehanzeige-Arbeitsplätze Regulatory wireless statements Exposure to radio frequency radiation European Union Regulatory Notice European Union regulatory notice Regulatory telecommunication notices Regulatory telecommunication notices 201 Chapter Hinweis für Benutzer des deutschen Telefonnetzwerks Australia wired fax statement Chapter Index Symbols/Numerics 206