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HP Premium Web - C309n manual Additional fax setup information

Models: Premium Web - C309n

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5.If your modem software is set to receive faxes to your computer automatically, turn off that setting.

NOTE: If you do not turn off the automatic fax reception setting in your modem software, the HP Photosmart will not be able to receive faxes.

6.From the HP Photosmart touch screen display, access the Fax Settings menu to do the following:

a. Turn off the Auto Answer setting. b. Run a fax test.

You must be available to respond in person to incoming fax calls, or the HP Photosmart cannot receive faxes.

Additional fax setup information

For additional fax setup information, in specific countries/regions, see the Fax Configuration Web site listed below.

Austria

Germany

Switzerland (French)

Switzerland (German)

United Kingdom

Spain

The Netherlands

Belgium (France)

Belgium (Dutch)

Portugal

Sweden

Finland

Denmark

Norway

Ireland

France

Italy

South Africa

Poland

Russia

North America

www.hp.com/at/faxconfig

www.hp.com/de/faxconfig

www.hp.com/ch/fr/faxconfig

www.hp.com/ch/de/faxconfig

www.hp.com/uk/faxconfig

www.hp.com/es/faxconfig

www.hp.com/nl/faxconfig

www.hp.com/be/fr/faxconfig

www.hp.com/be/nl/faxconfig

www.hp.com/pt/faxconfig

www.hp.com/se/faxconfig

www.hp.com/fi/faxconfig

www.hp.com/dk/faxconfig

www.hp.com/no/faxconfig

www.hp.com/ie/faxconfig

www.hp.com/fr/faxconfig

www.hp.com/it/faxconfig

www.hp.com/za/faxconfig

www.hp.pl/faxconfig

www.hp.ru/faxconfig

www.hp.com/us/faxsetup

Fax

Set up the HP Photosmart for faxing

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HP Premium Web - C309n manual Additional fax setup information

Contents

Windows Help HP Photosmart Premium Web C309 series Page Contents Solve a problem Technical informationHP Photosmart Premium Web C309 series Help HP Photosmart Premium Web C309 series HelpChapter Get to know the HP Photosmart Printer partsFront view of the printer Top and rear views of the printer Control panel features Status Dashboard iconsTo open the Status Dashboard PurposeManage Apps Get to know the HP Photosmart How do I? How do I? Paper basics Recommended papers for photo printingHP Advanced Photo Paper HP Everyday Photo PaperRecommended papers for printing Load media HP Iron-On TransfersHP Premium Inkjet Transparency Film ColorLokPaper basics Load A4 or 8.5 x 11 inch paper Load envelopes Information on paper Related topicsPaper basics Print Print documentsTo print from a software application Print photos Print photos saved on your computerTo print a photo on photo paper Print photos from a memory card or USB storage device Off applies no HP Real Life Technologies to the imagePrint single photo on small-size paper a. Load paper Touch View & Print Print single photo on full-size paper a. Load paperTouch View & Print Print multiple photos on full-size paper a. Load paper Touch 4x6 on Print photos using Snapfish Touch View & Print Touch SnapfishLog in to Snapfish Touch Photo on the Home screen Print on specialty media To reverse an image for iron-on transfersTo print on transparencies Print using the maximum dpi Print a WebTo print a Web View the print resolution To print in Maximum dpi modeTo view the print resolution Use printing shortcuts To create a printing shortcutClick the Printing Shortcuts tab To delete a printing shortcutSet the default print settings To change the default print settingsEdit photos before printing Rotate photoAdjust brightness Photo fixTouch Photo Fix Touch BrightnessPrint Scan Scan to a computerTo scan to a computer Scan to a memory card or USB storage device Choose Scan Destination menu appears. b. Touch ComputerSave a scan to memory card a. Load original Close lid Insert memory device Choose Scan Destination menu appears Touch Memory Card Save a scan to USB drive a. Load originalChoose Scan Destination menu appears Touch USB Flash Drive Scan Copy Copy text or mixed documentsSided copy a. Load paper Sided copy a. Load paper Change the copy settings Touch SettingsTo set the number of copies from the display Touch Settings Touch Paper Size Touch Settings Touch Paper TypeTo set the paper size from the display To set the paper type for copiesTo adjust the copy contrast from the display Preview a copy before printingTo change the copy quality from the display Touch ContrastCopy Reprint photos To reprint an original photoReprint photos Set up the HP Photosmart for faxing To run the Fax Setup WizardFax Determine your phone systemRecommended fax setup cases Countries/regions with a parallel-type phone systemRecommended fax setup for parallel-type phone systems Case B Set up the HP Photosmart with DSL To set up the HP Photosmart with a separate fax lineCase a Separate fax line no voice calls received To set up the HP Photosmart with DSL Case D Fax with a distinctive ring service on the same line To set up the HP Photosmart with a distinctive ring service To set up the HP Photosmart with a shared voice/fax line Case E Shared voice/fax lineTo set up the HP Photosmart with voice mail Case F Shared voice/fax line with voice mailTo set up the HP Photosmart with a computer dial-up modem Case H Shared voice/fax line with computer dial-up modem Example of a parallel splitter62 Fax Case I Shared voice/fax line with answering machine 64 Fax 10 Example of a parallel splitter 66 Fax 12 Example of a parallel splitter 13 Back view of the HP Photosmart Additional fax setup information Send a fax To send a faxAlternate methods of faxing Initiate a fax from your phone To send a fax manually from a phoneIf you have another page to fax a. Touch Yes Receive a fax To receive a fax manuallySave photos Save photos to your computerTo save photos Back up photos to a USB storage device To back up photosBack up photos to a USB storage device Save photos to Snapfish To save photos to SnapfishShare photos using Snapfish To share photos using SnapfishTouch From Snapfish Address Book Related topics Save photos Network setup Wired Ethernet networkAdd the HP Photosmart to a network To connect the HP Photosmart to the networkWiFi Protected Setup WPS To connect the HP Photosmart using WiFi Protected Setup WPS Use Push Button PBC method a. Select setup methodTouch WiFi Protected Setup Touch Push Button Use PIN methodWireless with a router infrastructure network Touch WiFi Protected SetupTo connect the product with the Wireless Setup Wizard Touch Wireless Setup WizardWireless without a router ad hoc connection Network setup Touch Wireless Setup Wizard Install the software for a network connection Set up a Bluetooth connection What you need for a Bluetooth connectionTouch Bluetooth Touch Device Address To find out the device address of the productTo install and print using the Microsoft stack To install and print using the Widcomm stackClick Add a printer Click View devices in rangeTo connect to and print from other Bluetooth devices Maintain the HP Photosmart Check the estimated ink levelsTo check the ink levels from the control panel Order ink supplies To check the ink levels from the HP Photosmart SoftwareReplace the cartridges To replace the cartridgesMaintain the HP Photosmart Cartridge warranty information Print and evaluate a print quality reportTo print a print quality report Touch Print Quality ReportTo evaluate the print quality report Color bars irregularly streaked or faded bar top bar Sample text area expected result Print and evaluate a print quality report 101 Maintain the HP Photosmart Solve a problem HP supportHP support by phone Phone support periodSetup troubleshooting Additional warranty optionsAfter the phone support period Troubleshooting common setup issues Solution 1 Check the power cordSolution Product will not turn onSolution 2 Reset the product Solution 3 Press the On button more slowlyAfter setting up the product, it does not print Solution 4 Contact HP to replace the power supplySolution 5 Contact HP support for service Solution 1 Press the On button to turn on the productSolution 2 Set your product as the default printer Uninstall and reinstall the software Wrong measurements are showing in menus on the displayDisplay shows the wrong language Registration screen does not appearPrint troubleshooting To uninstall and reinstall the softwareMake sure you are using genuine HP ink cartridges Check cartridgesCheck paper Check the ink levelsCheck product Use the correct paper typeLoad media correctly Align the printerClean the printhead To clean the printhead from the HP Photosmart SoftwareCheck the print settings To check your margin settingsReset the product To select a print speed or qualityMemory card troubleshooting Contact HP support for serviceSolution 1 Insert the memory card properly Solution 2 Remove the additional memory cardSolution 3 Reformat the memory card in your digital camera Solution 1 Install the product softwareTo install the product software Photos on the memory card do not transfer to my computerSolution 1 Set the camera to PictBridge mode Solution 2 Save the photos in a supported file formatScan troubleshooting Solution 3 Select photos on the camera for printingScanned image is incorrectly cropped Scanned image shows dotted lines instead of textCopy troubleshooting Text is incorrect or missingFit to Page is not working as expected Fax troubleshooting Solution 2 Wipe the glass and the back of the document lidThings to try first To test your fax setup from the control panel Solution 2 Check the phone line for noiseTo change the ECM setting Touch Run Fax TestTouch Settings Touch Error Correction Mode Solution 3 Change the fax speedTouch Settings Touch Fax Speed To set the fax speed from the displayProduct is having problems sending and receiving faxes Solution 1 Try removing the splitterSolution 2 Make sure the telephone wall jack works properly Product is having problems sending a manual fax Solution 2 Lower the fax speedSolution 1 Increase the fax resolution Solution 2 Make sure the glass is cleanQuality of the fax I sent is poor Fax transmission is slowSolution 1 Send the fax in black and white Solution 2 Lower the fax resolutionSolution 3 Increase the fax speed Solution 1 Check the Auto Answer setting Solution 2 Set the product to answer faxes manuallyProduct cannot receive faxes, but can send faxes Solution 5 Clear the memory of the product Solution 2 Try another power outlet Fax test failed What to checkFax Hardware Test failed Fax Connected to Active Telephone Wall Jack test failed Using Correct Type of Phone Cord with Fax test failed Phone Cord Connected to Correct Port on Fax test failedTo plug the phone cord into the correct port Fax Line Condition test failed Dial Tone Detection test failed Fax log report shows an error Error code Errors Photo tray problem Solution 1 Load more paper in the photo trayProduct messages Firmware revision mismatchSolution 3 Remove excess paper from the photo tray Solution 5 Make sure the photo paper is not curledSolution 6 Load one sheet of paper at a time Solution 1 Install the HP Photosmart Software Solution 2 Turn on the productSolution 3 Turn on the computer Photo tray cannot engageError reading or writing the file File messagesSolution 1 Reinsert the memory card Solution 2 Print photos from the computerUnreadable files. NN files could not be read Photos not foundSolution 1 Reinsert the memory card in the product Solution 2 Reformat the memory card in your digital cameraGeneral user messages Supported file types for the productMemory card error Solution 1 Remove all but one memory cardSolution 2 Remove the memory card and reinsert it correctly Solution 3 Push the memory card all the way forwardSolution 2 Empty the Recycle Bin on your desktop Card access errorOut of disk space Use only one card at a time Card is inserted incorrectlyCard is damaged Card is not fully insertedPower and connection messages Paper messagesInk cartridge and printhead messages Cartridges in wrong slot General printer error Solution 1 Reset the productSolution 2 Contact HP support Incompatible ink cartridgesIncompatible printhead Ink alertInk cartridge problem Solution 1 Install the ink cartridges correctlyTo make sure the ink cartridges are properly installed Solve a problem Solution 2 Close the print carriage latch Solution 3 Clean the electrical contacts To clean the electrical contactsInk window Electrical contacts Cartridge warranty information on Replace the cartridges on Solution 4 Replace the ink cartridgeSolution 5 Contact HP support Ink service capacity warningSolution 1 Install all five ink cartridges Ink system failureTo make sure the ink cartridges are properly installed Solve a problem Solution 3 Contact HP support Install printhead and then cartridgesSolution 1 Install the printhead and then cartridges To reinstall the printheadSolve a problem Solve a problem Non-HP cartridge Original HP ink depleted Previously used genuine HP cartridgeSolution 1 Reinstall the printhead and cartridges Printhead appears to be missing or damagedSolve a problem To clean the printhead To clean the electrical contacts in the product Solve a problem Printhead problem Solution 1 Reinstall the printheadReinstall the printhead To clean the printhead To clean the electrical contacts in the product Solve a problem Problem with printer preparation Solution 1 Insert all ink cartridges Solve a problem Solve a problem Solution 3 Clean the ink cartridge contacts Ink window Electrical contacts Solution 4 Contact HP support Solve a problem Stop the current job To stop a current job from the productStop the current job Technical information Hewlett-Packard Company noticesSpecifications Type Size Weight Environmental product stewardship program Material safety data sheets Eco-TipsPaper use PlasticsSet the Energy Save Mode Power consumptionChemical Substances ItalianoBattery disposal in the Netherlands Battery disposal in TaiwanEU battery directive European Union Battery DirectiveRegulatory notices Regulatory model identification numberFCC statement Vcci Class B compliance statement for users in JapanSehanzeige-Arbeitsplätze Noise emission statement for GermanyRegulatory wireless statements Exposure to radio frequency radiation European Union regulatory notice European Union Regulatory NoticeRegulatory telecommunication notices Regulatory telecommunication notices 201 Chapter Australia wired fax statement Hinweis für Benutzer des deutschen TelefonnetzwerksChapter Symbols/Numerics Index206