Check product, Use the correct paper type | HP Premium Web - C309n

Chapter 13

•Use the correct paper type

•Load media correctly

Solve a problem

Use the correct paper type

Solution: HP recommends that you use HP papers or any other paper type that is appropriate for the product. Make sure only one type of paper is loaded at a time.

Always make sure the paper you are printing on is flat. For best results when printing images, use HP Advanced Photo Paper.

Cause: The paper type was incorrect or more than one type of paper was loaded.

Load media correctly

Solution: Remove the stack of paper from the input tray, reload the paper, and then slide the paper width guide inward until it stops at the edge of the paper.

For more information, see: “Load media” on page 15

Cause: The paper guides were not positioned correctly.

Check product

Try the following solutions to resolve the issue. Solutions are listed in order, with the most likely solution first. If the first solution does not solve the problem, continue trying the remaining solutions until the issue is resolved.

•Align the printer

•Clean the printhead

Align the printer

Solution: Aligning the printer can help ensure excellent print quality.

To align the printer from the HP Photosmart Software

1.Load letter, A4, or legal unused plain white paper into the input tray.

2.In the HP Solution Center, click Settings.

3.In the Print Settings area, click Printer Toolbox.

NOTE: You can also open the Printer Toolbox from the Print Properties dialog box. In the Print Properties dialog box, click the Features tab, and then click Printer Services.

The Printer Toolbox appears.

4.Click the Device Services tab.

5.Click Align the Printer.

The product prints a test page, aligns the print head, and calibrates the printer. Recycle or discard the page.

Cause: The printer needed to be aligned.

112 Solve a problem

Image 115

HP Premium Web - C309n manual Check product, Use the correct paper type, Load media correctly, Align the printer

Contents

Windows Help HP Photosmart Premium Web C309 series Page Contents Technical information Solve a problem HP Photosmart Premium Web C309 series Help HP Photosmart Premium Web C309 series Help Chapter Printer parts Get to know the HP PhotosmartFront view of the printer Top and rear views of the printer Status Dashboard icons Control panel features Purpose To open the Status Dashboard Manage Apps Get to know the HP Photosmart How do I? How do I? HP Everyday Photo Paper Paper basicsRecommended papers for photo printing HP Advanced Photo Paper Recommended papers for printing ColorLok Load mediaHP Iron-On Transfers HP Premium Inkjet Transparency Film Paper basics Load A4 or 8.5 x 11 inch paper Load envelopes Related topics Information on paper Paper basics Print documents PrintTo print from a software application Print photos saved on your computer Print photosTo print a photo on photo paper Off applies no HP Real Life Technologies to the image Print photos from a memory card or USB storage devicePrint single photo on small-size paper a. Load paper Print single photo on full-size paper a. Load paper Touch View & Print Touch View & Print Print multiple photos on full-size paper a. Load paper Touch 4x6 on Touch View & Print Touch Snapfish Print photos using Snapfish Log in to Snapfish Touch Photo on the Home screen To reverse an image for iron-on transfers Print on specialty mediaTo print on transparencies Print a Web Print using the maximum dpiTo print a Web To print in Maximum dpi mode View the print resolutionTo view the print resolution To delete a printing shortcut Use printing shortcutsTo create a printing shortcut Click the Printing Shortcuts tab Rotate photo Set the default print settingsTo change the default print settings Edit photos before printing Touch Brightness Adjust brightnessPhoto fix Touch Photo Fix Print Scan to a computer ScanTo scan to a computer Choose Scan Destination menu appears. b. Touch Computer Scan to a memory card or USB storage deviceSave a scan to memory card a. Load original Close lid Insert memory device Save a scan to USB drive a. Load original Choose Scan Destination menu appears Touch Memory Card Choose Scan Destination menu appears Touch USB Flash Drive Scan Copy text or mixed documents CopySided copy a. Load paper Sided copy a. Load paper Touch Settings Change the copy settingsTo set the number of copies from the display To set the paper type for copies Touch Settings Touch Paper SizeTouch Settings Touch Paper Type To set the paper size from the display Touch Contrast To adjust the copy contrast from the displayPreview a copy before printing To change the copy quality from the display Copy To reprint an original photo Reprint photos Reprint photos Determine your phone system Set up the HP Photosmart for faxingTo run the Fax Setup Wizard Fax Countries/regions with a parallel-type phone system Recommended fax setup cases Recommended fax setup for parallel-type phone systems To set up the HP Photosmart with a separate fax line Case B Set up the HP Photosmart with DSLCase a Separate fax line no voice calls received To set up the HP Photosmart with DSL Case D Fax with a distinctive ring service on the same line To set up the HP Photosmart with a distinctive ring service Case E Shared voice/fax line To set up the HP Photosmart with a shared voice/fax line Case F Shared voice/fax line with voice mail To set up the HP Photosmart with voice mail To set up the HP Photosmart with a computer dial-up modem Example of a parallel splitter Case H Shared voice/fax line with computer dial-up modem 62 Fax Case I Shared voice/fax line with answering machine 64 Fax 10 Example of a parallel splitter 66 Fax 12 Example of a parallel splitter 13 Back view of the HP Photosmart Additional fax setup information To send a fax Send a faxAlternate methods of faxing To send a fax manually from a phone Initiate a fax from your phoneIf you have another page to fax a. Touch Yes To receive a fax manually Receive a fax Save photos to your computer Save photosTo save photos To back up photos Back up photos to a USB storage device Back up photos to a USB storage device To save photos to Snapfish Save photos to Snapfish To share photos using Snapfish Share photos using Snapfish Touch From Snapfish Address Book Related topics Save photos To connect the HP Photosmart to the network Network setupWired Ethernet network Add the HP Photosmart to a network WiFi Protected Setup WPS Use PIN method To connect the HP Photosmart using WiFi Protected Setup WPSUse Push Button PBC method a. Select setup method Touch WiFi Protected Setup Touch Push Button Touch Wireless Setup Wizard Wireless with a router infrastructure networkTouch WiFi Protected Setup To connect the product with the Wireless Setup Wizard Wireless without a router ad hoc connection Network setup Touch Wireless Setup Wizard Install the software for a network connection What you need for a Bluetooth connection Set up a Bluetooth connection To find out the device address of the product Touch Bluetooth Touch Device Address Click View devices in range To install and print using the Microsoft stackTo install and print using the Widcomm stack Click Add a printer To connect to and print from other Bluetooth devices Check the estimated ink levels Maintain the HP PhotosmartTo check the ink levels from the control panel To check the ink levels from the HP Photosmart Software Order ink supplies To replace the cartridges Replace the cartridges Maintain the HP Photosmart Print and evaluate a print quality report Cartridge warranty information Touch Print Quality Report To print a print quality reportTo evaluate the print quality report Color bars irregularly streaked or faded bar top bar Sample text area expected result Print and evaluate a print quality report 101 Maintain the HP Photosmart Phone support period Solve a problemHP support HP support by phone Additional warranty options Setup troubleshootingAfter the phone support period Product will not turn on Troubleshooting common setup issuesSolution 1 Check the power cord Solution Solution 3 Press the On button more slowly Solution 2 Reset the product Solution 1 Press the On button to turn on the product After setting up the product, it does not printSolution 4 Contact HP to replace the power supply Solution 5 Contact HP support for service Solution 2 Set your product as the default printer Registration screen does not appear Uninstall and reinstall the softwareWrong measurements are showing in menus on the display Display shows the wrong language To uninstall and reinstall the software Print troubleshooting Check the ink levels Make sure you are using genuine HP ink cartridgesCheck cartridges Check paper Align the printer Check productUse the correct paper type Load media correctly To clean the printhead from the HP Photosmart Software Clean the printhead To select a print speed or quality Check the print settingsTo check your margin settings Reset the product Solution 2 Remove the additional memory card Memory card troubleshootingContact HP support for service Solution 1 Insert the memory card properly Photos on the memory card do not transfer to my computer Solution 3 Reformat the memory card in your digital cameraSolution 1 Install the product software To install the product software Solution 2 Save the photos in a supported file format Solution 1 Set the camera to PictBridge mode Scanned image shows dotted lines instead of text Scan troubleshootingSolution 3 Select photos on the camera for printing Scanned image is incorrectly cropped Text is incorrect or missing Copy troubleshootingFit to Page is not working as expected Solution 2 Wipe the glass and the back of the document lid Fax troubleshootingThings to try first Touch Run Fax Test To test your fax setup from the control panelSolution 2 Check the phone line for noise To change the ECM setting To set the fax speed from the display Touch Settings Touch Error Correction ModeSolution 3 Change the fax speed Touch Settings Touch Fax Speed Solution 1 Try removing the splitter Product is having problems sending and receiving faxesSolution 2 Make sure the telephone wall jack works properly Solution 2 Lower the fax speed Product is having problems sending a manual fax Fax transmission is slow Solution 1 Increase the fax resolutionSolution 2 Make sure the glass is clean Quality of the fax I sent is poor Solution 2 Lower the fax resolution Solution 1 Send the fax in black and whiteSolution 3 Increase the fax speed Solution 2 Set the product to answer faxes manually Solution 1 Check the Auto Answer settingProduct cannot receive faxes, but can send faxes Solution 5 Clear the memory of the product Solution 2 Try another power outlet What to check Fax test failedFax Hardware Test failed Fax Connected to Active Telephone Wall Jack test failed Phone Cord Connected to Correct Port on Fax test failed Using Correct Type of Phone Cord with Fax test failedTo plug the phone cord into the correct port Fax Line Condition test failed Dial Tone Detection test failed Fax log report shows an error Error code Errors Firmware revision mismatch Photo tray problemSolution 1 Load more paper in the photo tray Product messages Solution 5 Make sure the photo paper is not curled Solution 3 Remove excess paper from the photo traySolution 6 Load one sheet of paper at a time Photo tray cannot engage Solution 1 Install the HP Photosmart SoftwareSolution 2 Turn on the product Solution 3 Turn on the computer File messages Error reading or writing the file Photos not found Solution 1 Reinsert the memory cardSolution 2 Print photos from the computer Unreadable files. NN files could not be read Supported file types for the product Solution 1 Reinsert the memory card in the productSolution 2 Reformat the memory card in your digital camera General user messages Solution 3 Push the memory card all the way forward Memory card errorSolution 1 Remove all but one memory card Solution 2 Remove the memory card and reinsert it correctly Card access error Solution 2 Empty the Recycle Bin on your desktopOut of disk space Card is not fully inserted Use only one card at a timeCard is inserted incorrectly Card is damaged Paper messages Power and connection messagesInk cartridge and printhead messages Cartridges in wrong slot Incompatible ink cartridges General printer errorSolution 1 Reset the product Solution 2 Contact HP support Ink alert Incompatible printhead Solution 1 Install the ink cartridges correctly Ink cartridge problemTo make sure the ink cartridges are properly installed Solve a problem Solution 2 Close the print carriage latch To clean the electrical contacts Solution 3 Clean the electrical contacts Ink window Electrical contacts Solution 4 Replace the ink cartridge Cartridge warranty information on Replace the cartridges on Ink system failure Solution 5 Contact HP supportInk service capacity warning Solution 1 Install all five ink cartridges To make sure the ink cartridges are properly installed Solve a problem To reinstall the printhead Solution 3 Contact HP supportInstall printhead and then cartridges Solution 1 Install the printhead and then cartridges Solve a problem Solve a problem Non-HP cartridge Previously used genuine HP cartridge Original HP ink depleted Printhead appears to be missing or damaged Solution 1 Reinstall the printhead and cartridges Solve a problem To clean the printhead To clean the electrical contacts in the product Solve a problem Solution 1 Reinstall the printhead Printhead problem Reinstall the printhead To clean the printhead To clean the electrical contacts in the product Solve a problem Problem with printer preparation Solution 1 Insert all ink cartridges Solve a problem Solve a problem Solution 3 Clean the ink cartridge contacts Ink window Electrical contacts Solution 4 Contact HP support Solve a problem To stop a current job from the product Stop the current job Stop the current job Hewlett-Packard Company notices Technical information Specifications Type Size Weight Environmental product stewardship program Plastics Material safety data sheetsEco-Tips Paper use Power consumption Set the Energy Save Mode Italiano Chemical Substances Battery disposal in Taiwan Battery disposal in the Netherlands European Union Battery Directive EU battery directive Regulatory model identification number Regulatory notices Vcci Class B compliance statement for users in Japan FCC statement Noise emission statement for Germany Sehanzeige-Arbeitsplätze Regulatory wireless statements Exposure to radio frequency radiation European Union Regulatory Notice European Union regulatory notice Regulatory telecommunication notices Regulatory telecommunication notices 201 Chapter Hinweis für Benutzer des deutschen Telefonnetzwerks Australia wired fax statement Chapter Index Symbols/Numerics 206