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HP Premium Web - C309n manual Solution 3 Contact HP support, Install printhead and then cartridges

Models: Premium Web - C309n

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Chapter 13

Solve a problem

12.Close the ink cartridge access door, and check if the error message has gone away.

13.If you still receive the error message, turn the product off, and then on again.

Cause: The ink cartridges were not installed properly.

If this did not solve the issue, try the next solution.

Solution 3: Contact HP support

Solution: Contact HP support for service.

Go to: www.hp.com/support.

If prompted, choose your country/region, and then click Contact HP for information on calling for technical support.

Cause: There was a problem with the ink cartridges.

Install printhead and then cartridges

Try the following solutions to resolve the issue. Solutions are listed in order, with the most likely solution first. If the first solution does not solve the problem, continue trying the remaining solutions until the issue is resolved.

•Solution 1: Install the printhead and then cartridges

•Solution 2: Contact HP support

Solution 1: Install the printhead and then cartridges

Solution: Check to make sure the printhead and the cartridges are installed.

To reinstall the printhead

1.Make sure that the product is turned on.

2.Open the ink cartridge door.

160 Solve a problem

Image 163

HP Premium Web - C309n Solution 3 Contact HP support, Install printhead and then cartridges, To reinstall the printhead

Contents

Windows Help HP Photosmart Premium Web C309 series Page Contents Technical information Solve a problemHP Photosmart Premium Web C309 series Help HP Photosmart Premium Web C309 series HelpChapter Printer parts Get to know the HP PhotosmartFront view of the printer Top and rear views of the printer Status Dashboard icons Control panel featuresPurpose To open the Status DashboardManage Apps Get to know the HP Photosmart How do I? How do I? HP Everyday Photo Paper Paper basicsRecommended papers for photo printing HP Advanced Photo PaperRecommended papers for printing ColorLok Load mediaHP Iron-On Transfers HP Premium Inkjet Transparency FilmPaper basics Load A4 or 8.5 x 11 inch paper Load envelopes Related topics Information on paperPaper basics Print documents PrintTo print from a software application Print photos saved on your computer Print photosTo print a photo on photo paper Off applies no HP Real Life Technologies to the image Print photos from a memory card or USB storage devicePrint single photo on small-size paper a. Load paper Print single photo on full-size paper a. Load paper Touch View & PrintTouch View & Print Print multiple photos on full-size paper a. Load paper Touch 4x6 on Touch View & Print Touch Snapfish Print photos using SnapfishLog in to Snapfish Touch Photo on the Home screen To reverse an image for iron-on transfers Print on specialty mediaTo print on transparencies Print a Web Print using the maximum dpiTo print a Web To print in Maximum dpi mode View the print resolutionTo view the print resolution To delete a printing shortcut Use printing shortcutsTo create a printing shortcut Click the Printing Shortcuts tabRotate photo Set the default print settingsTo change the default print settings Edit photos before printingTouch Brightness Adjust brightnessPhoto fix Touch Photo FixPrint Scan to a computer ScanTo scan to a computer Choose Scan Destination menu appears. b. Touch Computer Scan to a memory card or USB storage deviceSave a scan to memory card a. Load original Close lid Insert memory device Save a scan to USB drive a. Load original Choose Scan Destination menu appears Touch Memory CardChoose Scan Destination menu appears Touch USB Flash Drive Scan Copy text or mixed documents CopySided copy a. Load paper Sided copy a. Load paper Touch Settings Change the copy settingsTo set the number of copies from the display To set the paper type for copies Touch Settings Touch Paper SizeTouch Settings Touch Paper Type To set the paper size from the displayTouch Contrast To adjust the copy contrast from the displayPreview a copy before printing To change the copy quality from the displayCopy To reprint an original photo Reprint photosReprint photos Determine your phone system Set up the HP Photosmart for faxingTo run the Fax Setup Wizard FaxCountries/regions with a parallel-type phone system Recommended fax setup casesRecommended fax setup for parallel-type phone systems To set up the HP Photosmart with a separate fax line Case B Set up the HP Photosmart with DSLCase a Separate fax line no voice calls received To set up the HP Photosmart with DSL Case D Fax with a distinctive ring service on the same line To set up the HP Photosmart with a distinctive ring service Case E Shared voice/fax line To set up the HP Photosmart with a shared voice/fax lineCase F Shared voice/fax line with voice mail To set up the HP Photosmart with voice mailTo set up the HP Photosmart with a computer dial-up modem Example of a parallel splitter Case H Shared voice/fax line with computer dial-up modem62 Fax Case I Shared voice/fax line with answering machine 64 Fax 10 Example of a parallel splitter 66 Fax 12 Example of a parallel splitter 13 Back view of the HP Photosmart Additional fax setup information To send a fax Send a faxAlternate methods of faxing To send a fax manually from a phone Initiate a fax from your phoneIf you have another page to fax a. Touch Yes To receive a fax manually Receive a faxSave photos to your computer Save photosTo save photos To back up photos Back up photos to a USB storage deviceBack up photos to a USB storage device To save photos to Snapfish Save photos to SnapfishTo share photos using Snapfish Share photos using SnapfishTouch From Snapfish Address Book Related topics Save photos To connect the HP Photosmart to the network Network setupWired Ethernet network Add the HP Photosmart to a networkWiFi Protected Setup WPS Use PIN method To connect the HP Photosmart using WiFi Protected Setup WPSUse Push Button PBC method a. Select setup method Touch WiFi Protected Setup Touch Push ButtonTouch Wireless Setup Wizard Wireless with a router infrastructure networkTouch WiFi Protected Setup To connect the product with the Wireless Setup WizardWireless without a router ad hoc connection Network setup Touch Wireless Setup Wizard Install the software for a network connection What you need for a Bluetooth connection Set up a Bluetooth connectionTo find out the device address of the product Touch Bluetooth Touch Device AddressClick View devices in range To install and print using the Microsoft stackTo install and print using the Widcomm stack Click Add a printerTo connect to and print from other Bluetooth devices Check the estimated ink levels Maintain the HP PhotosmartTo check the ink levels from the control panel To check the ink levels from the HP Photosmart Software Order ink suppliesTo replace the cartridges Replace the cartridgesMaintain the HP Photosmart Print and evaluate a print quality report Cartridge warranty informationTouch Print Quality Report To print a print quality reportTo evaluate the print quality report Color bars irregularly streaked or faded bar top bar Sample text area expected result Print and evaluate a print quality report 101 Maintain the HP Photosmart Phone support period Solve a problemHP support HP support by phoneAdditional warranty options Setup troubleshootingAfter the phone support period Product will not turn on Troubleshooting common setup issuesSolution 1 Check the power cord SolutionSolution 3 Press the On button more slowly Solution 2 Reset the productSolution 1 Press the On button to turn on the product After setting up the product, it does not printSolution 4 Contact HP to replace the power supply Solution 5 Contact HP support for serviceSolution 2 Set your product as the default printer Registration screen does not appear Uninstall and reinstall the softwareWrong measurements are showing in menus on the display Display shows the wrong languageTo uninstall and reinstall the software Print troubleshootingCheck the ink levels Make sure you are using genuine HP ink cartridgesCheck cartridges Check paperAlign the printer Check productUse the correct paper type Load media correctlyTo clean the printhead from the HP Photosmart Software Clean the printheadTo select a print speed or quality Check the print settingsTo check your margin settings Reset the productSolution 2 Remove the additional memory card Memory card troubleshootingContact HP support for service Solution 1 Insert the memory card properlyPhotos on the memory card do not transfer to my computer Solution 3 Reformat the memory card in your digital cameraSolution 1 Install the product software To install the product softwareSolution 2 Save the photos in a supported file format Solution 1 Set the camera to PictBridge modeScanned image shows dotted lines instead of text Scan troubleshootingSolution 3 Select photos on the camera for printing Scanned image is incorrectly croppedText is incorrect or missing Copy troubleshootingFit to Page is not working as expected Solution 2 Wipe the glass and the back of the document lid Fax troubleshootingThings to try first Touch Run Fax Test To test your fax setup from the control panelSolution 2 Check the phone line for noise To change the ECM settingTo set the fax speed from the display Touch Settings Touch Error Correction ModeSolution 3 Change the fax speed Touch Settings Touch Fax SpeedSolution 1 Try removing the splitter Product is having problems sending and receiving faxesSolution 2 Make sure the telephone wall jack works properly Solution 2 Lower the fax speed Product is having problems sending a manual faxFax transmission is slow Solution 1 Increase the fax resolutionSolution 2 Make sure the glass is clean Quality of the fax I sent is poorSolution 2 Lower the fax resolution Solution 1 Send the fax in black and whiteSolution 3 Increase the fax speed Solution 2 Set the product to answer faxes manually Solution 1 Check the Auto Answer settingProduct cannot receive faxes, but can send faxes Solution 5 Clear the memory of the product Solution 2 Try another power outlet What to check Fax test failedFax Hardware Test failed Fax Connected to Active Telephone Wall Jack test failed Phone Cord Connected to Correct Port on Fax test failed Using Correct Type of Phone Cord with Fax test failedTo plug the phone cord into the correct port Fax Line Condition test failed Dial Tone Detection test failed Fax log report shows an error Error code Errors Firmware revision mismatch Photo tray problemSolution 1 Load more paper in the photo tray Product messagesSolution 5 Make sure the photo paper is not curled Solution 3 Remove excess paper from the photo traySolution 6 Load one sheet of paper at a time Photo tray cannot engage Solution 1 Install the HP Photosmart SoftwareSolution 2 Turn on the product Solution 3 Turn on the computerFile messages Error reading or writing the filePhotos not found Solution 1 Reinsert the memory cardSolution 2 Print photos from the computer Unreadable files. NN files could not be readSupported file types for the product Solution 1 Reinsert the memory card in the productSolution 2 Reformat the memory card in your digital camera General user messagesSolution 3 Push the memory card all the way forward Memory card errorSolution 1 Remove all but one memory card Solution 2 Remove the memory card and reinsert it correctlyCard access error Solution 2 Empty the Recycle Bin on your desktopOut of disk space Card is not fully inserted Use only one card at a timeCard is inserted incorrectly Card is damagedPaper messages Power and connection messagesInk cartridge and printhead messages Cartridges in wrong slot Incompatible ink cartridges General printer errorSolution 1 Reset the product Solution 2 Contact HP supportInk alert Incompatible printheadSolution 1 Install the ink cartridges correctly Ink cartridge problemTo make sure the ink cartridges are properly installed Solve a problem Solution 2 Close the print carriage latch To clean the electrical contacts Solution 3 Clean the electrical contactsInk window Electrical contacts Solution 4 Replace the ink cartridge Cartridge warranty information on Replace the cartridges onInk system failure Solution 5 Contact HP supportInk service capacity warning Solution 1 Install all five ink cartridgesTo make sure the ink cartridges are properly installed Solve a problem To reinstall the printhead Solution 3 Contact HP supportInstall printhead and then cartridges Solution 1 Install the printhead and then cartridgesSolve a problem Solve a problem Non-HP cartridge Previously used genuine HP cartridge Original HP ink depletedPrinthead appears to be missing or damaged Solution 1 Reinstall the printhead and cartridgesSolve a problem To clean the printhead To clean the electrical contacts in the product Solve a problem Solution 1 Reinstall the printhead Printhead problemReinstall the printhead To clean the printhead To clean the electrical contacts in the product Solve a problem Problem with printer preparation Solution 1 Insert all ink cartridges Solve a problem Solve a problem Solution 3 Clean the ink cartridge contacts Ink window Electrical contacts Solution 4 Contact HP support Solve a problem To stop a current job from the product Stop the current jobStop the current job Hewlett-Packard Company notices Technical informationSpecifications Type Size Weight Environmental product stewardship program Plastics Material safety data sheetsEco-Tips Paper usePower consumption Set the Energy Save ModeItaliano Chemical SubstancesBattery disposal in Taiwan Battery disposal in the NetherlandsEuropean Union Battery Directive EU battery directiveRegulatory model identification number Regulatory noticesVcci Class B compliance statement for users in Japan FCC statementNoise emission statement for Germany Sehanzeige-ArbeitsplätzeRegulatory wireless statements Exposure to radio frequency radiation European Union Regulatory Notice European Union regulatory noticeRegulatory telecommunication notices Regulatory telecommunication notices 201 Chapter Hinweis für Benutzer des deutschen Telefonnetzwerks Australia wired fax statementChapter Index Symbols/Numerics206