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HP Premium Web - C309n manual Print troubleshooting, To uninstall and reinstall the software

Models: Premium Web - C309n

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Solve a problem

Chapter 13

reinstall the software. Do not simply delete the HP Photosmart application files from your computer. Make sure to remove them properly using the uninstall utility provided when you installed the software that came with the HP Photosmart.

To uninstall and reinstall the software

1.Disconnect the product from your computer.

2.On the Windows taskbar, click Start, Settings, Control Panel (or just Control Panel).

3.Double-clickAdd/Remove Programs (or click Uninstall a program).

4.Select HP Photosmart All-in-One Driver Software, and then click Change/ Remove.

Follow the onscreen instructions.

5.Restart your computer.

NOTE: It is important that you disconnect the product before restarting your computer. Do not connect the product to your computer until after you have reinstalled the software.

6.Insert the product CD-ROM into your computer’s CD-ROM drive and then start the Setup program.

NOTE: If the Setup program does not appear, locate the setup.exe file on the CD-ROM drive and double-click it.

NOTE: If you no longer have the installation CD, you can download the software from www.hp.com/support.

7.Follow the onscreen instructions and the setup instructions that came with the product.

When the software installation is complete, the HP Digital Imaging Monitor icon appears in the Windows system tray.

Print troubleshooting

Try the following solutions to resolve the issue. Solutions are listed in order, with the most likely solution first. If the first solution does not solve the problem, continue trying the remaining solutions until the issue is resolved.

110 Solve a problem

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HP Premium Web - C309n manual Print troubleshooting, To uninstall and reinstall the software

Contents

Windows Help HP Photosmart Premium Web C309 series Page Contents Technical information Solve a problemHP Photosmart Premium Web C309 series Help HP Photosmart Premium Web C309 series HelpChapter Front view of the printer Get to know the HP PhotosmartPrinter parts Top and rear views of the printer Status Dashboard icons Control panel featuresPurpose To open the Status DashboardManage Apps Get to know the HP Photosmart How do I? How do I? Recommended papers for photo printing Paper basicsHP Advanced Photo Paper HP Everyday Photo PaperRecommended papers for printing HP Iron-On Transfers Load mediaHP Premium Inkjet Transparency Film ColorLokPaper basics Load A4 or 8.5 x 11 inch paper Load envelopes Related topics Information on paperPaper basics To print from a software application PrintPrint documents To print a photo on photo paper Print photosPrint photos saved on your computer Print single photo on small-size paper a. Load paper Print photos from a memory card or USB storage deviceOff applies no HP Real Life Technologies to the image Print single photo on full-size paper a. Load paper Touch View & PrintTouch View & Print Print multiple photos on full-size paper a. Load paper Touch 4x6 on Touch View & Print Touch Snapfish Print photos using SnapfishLog in to Snapfish Touch Photo on the Home screen To print on transparencies Print on specialty mediaTo reverse an image for iron-on transfers To print a Web Print using the maximum dpiPrint a Web To view the print resolution View the print resolutionTo print in Maximum dpi mode To create a printing shortcut Use printing shortcutsClick the Printing Shortcuts tab To delete a printing shortcutTo change the default print settings Set the default print settingsEdit photos before printing Rotate photoPhoto fix Adjust brightnessTouch Photo Fix Touch BrightnessPrint To scan to a computer ScanScan to a computer Save a scan to memory card a. Load original Scan to a memory card or USB storage deviceChoose Scan Destination menu appears. b. Touch Computer Close lid Insert memory device Save a scan to USB drive a. Load original Choose Scan Destination menu appears Touch Memory CardChoose Scan Destination menu appears Touch USB Flash Drive Scan Sided copy a. Load paper CopyCopy text or mixed documents Sided copy a. Load paper To set the number of copies from the display Change the copy settingsTouch Settings Touch Settings Touch Paper Type Touch Settings Touch Paper SizeTo set the paper size from the display To set the paper type for copiesPreview a copy before printing To adjust the copy contrast from the displayTo change the copy quality from the display Touch ContrastCopy To reprint an original photo Reprint photosReprint photos To run the Fax Setup Wizard Set up the HP Photosmart for faxingFax Determine your phone systemCountries/regions with a parallel-type phone system Recommended fax setup casesRecommended fax setup for parallel-type phone systems Case a Separate fax line no voice calls received Case B Set up the HP Photosmart with DSLTo set up the HP Photosmart with a separate fax line To set up the HP Photosmart with DSL Case D Fax with a distinctive ring service on the same line To set up the HP Photosmart with a distinctive ring service Case E Shared voice/fax line To set up the HP Photosmart with a shared voice/fax lineCase F Shared voice/fax line with voice mail To set up the HP Photosmart with voice mailTo set up the HP Photosmart with a computer dial-up modem Example of a parallel splitter Case H Shared voice/fax line with computer dial-up modem62 Fax Case I Shared voice/fax line with answering machine 64 Fax 10 Example of a parallel splitter 66 Fax 12 Example of a parallel splitter 13 Back view of the HP Photosmart Additional fax setup information Alternate methods of faxing Send a faxTo send a fax If you have another page to fax a. Touch Yes Initiate a fax from your phoneTo send a fax manually from a phone To receive a fax manually Receive a faxTo save photos Save photosSave photos to your computer To back up photos Back up photos to a USB storage deviceBack up photos to a USB storage device To save photos to Snapfish Save photos to SnapfishTo share photos using Snapfish Share photos using SnapfishTouch From Snapfish Address Book Related topics Save photos Wired Ethernet network Network setupAdd the HP Photosmart to a network To connect the HP Photosmart to the networkWiFi Protected Setup WPS Use Push Button PBC method a. Select setup method To connect the HP Photosmart using WiFi Protected Setup WPSTouch WiFi Protected Setup Touch Push Button Use PIN methodTouch WiFi Protected Setup Wireless with a router infrastructure networkTo connect the product with the Wireless Setup Wizard Touch Wireless Setup WizardWireless without a router ad hoc connection Network setup Touch Wireless Setup Wizard Install the software for a network connection What you need for a Bluetooth connection Set up a Bluetooth connectionTo find out the device address of the product Touch Bluetooth Touch Device AddressTo install and print using the Widcomm stack To install and print using the Microsoft stackClick Add a printer Click View devices in rangeTo connect to and print from other Bluetooth devices To check the ink levels from the control panel Maintain the HP PhotosmartCheck the estimated ink levels To check the ink levels from the HP Photosmart Software Order ink suppliesTo replace the cartridges Replace the cartridgesMaintain the HP Photosmart Print and evaluate a print quality report Cartridge warranty informationTo evaluate the print quality report To print a print quality reportTouch Print Quality Report Color bars irregularly streaked or faded bar top bar Sample text area expected result Print and evaluate a print quality report 101 Maintain the HP Photosmart HP support Solve a problemHP support by phone Phone support periodAfter the phone support period Setup troubleshootingAdditional warranty options Solution 1 Check the power cord Troubleshooting common setup issuesSolution Product will not turn onSolution 3 Press the On button more slowly Solution 2 Reset the productSolution 4 Contact HP to replace the power supply After setting up the product, it does not printSolution 5 Contact HP support for service Solution 1 Press the On button to turn on the productSolution 2 Set your product as the default printer Wrong measurements are showing in menus on the display Uninstall and reinstall the softwareDisplay shows the wrong language Registration screen does not appearTo uninstall and reinstall the software Print troubleshootingCheck cartridges Make sure you are using genuine HP ink cartridgesCheck paper Check the ink levelsUse the correct paper type Check productLoad media correctly Align the printerTo clean the printhead from the HP Photosmart Software Clean the printheadTo check your margin settings Check the print settingsReset the product To select a print speed or qualityContact HP support for service Memory card troubleshootingSolution 1 Insert the memory card properly Solution 2 Remove the additional memory cardSolution 1 Install the product software Solution 3 Reformat the memory card in your digital cameraTo install the product software Photos on the memory card do not transfer to my computerSolution 2 Save the photos in a supported file format Solution 1 Set the camera to PictBridge modeSolution 3 Select photos on the camera for printing Scan troubleshootingScanned image is incorrectly cropped Scanned image shows dotted lines instead of textFit to Page is not working as expected Copy troubleshootingText is incorrect or missing Things to try first Fax troubleshootingSolution 2 Wipe the glass and the back of the document lid Solution 2 Check the phone line for noise To test your fax setup from the control panelTo change the ECM setting Touch Run Fax TestSolution 3 Change the fax speed Touch Settings Touch Error Correction ModeTouch Settings Touch Fax Speed To set the fax speed from the displaySolution 2 Make sure the telephone wall jack works properly Product is having problems sending and receiving faxesSolution 1 Try removing the splitter Solution 2 Lower the fax speed Product is having problems sending a manual faxSolution 2 Make sure the glass is clean Solution 1 Increase the fax resolutionQuality of the fax I sent is poor Fax transmission is slowSolution 3 Increase the fax speed Solution 1 Send the fax in black and whiteSolution 2 Lower the fax resolution Product cannot receive faxes, but can send faxes Solution 1 Check the Auto Answer settingSolution 2 Set the product to answer faxes manually Solution 5 Clear the memory of the product Solution 2 Try another power outlet Fax Hardware Test failed Fax test failedWhat to check Fax Connected to Active Telephone Wall Jack test failed To plug the phone cord into the correct port Using Correct Type of Phone Cord with Fax test failedPhone Cord Connected to Correct Port on Fax test failed Fax Line Condition test failed Dial Tone Detection test failed Fax log report shows an error Error code Errors Solution 1 Load more paper in the photo tray Photo tray problemProduct messages Firmware revision mismatchSolution 6 Load one sheet of paper at a time Solution 3 Remove excess paper from the photo traySolution 5 Make sure the photo paper is not curled Solution 2 Turn on the product Solution 1 Install the HP Photosmart SoftwareSolution 3 Turn on the computer Photo tray cannot engageFile messages Error reading or writing the fileSolution 2 Print photos from the computer Solution 1 Reinsert the memory cardUnreadable files. NN files could not be read Photos not foundSolution 2 Reformat the memory card in your digital camera Solution 1 Reinsert the memory card in the productGeneral user messages Supported file types for the productSolution 1 Remove all but one memory card Memory card errorSolution 2 Remove the memory card and reinsert it correctly Solution 3 Push the memory card all the way forwardOut of disk space Solution 2 Empty the Recycle Bin on your desktopCard access error Card is inserted incorrectly Use only one card at a timeCard is damaged Card is not fully insertedInk cartridge and printhead messages Power and connection messagesPaper messages Cartridges in wrong slot Solution 1 Reset the product General printer errorSolution 2 Contact HP support Incompatible ink cartridgesInk alert Incompatible printheadTo make sure the ink cartridges are properly installed Ink cartridge problemSolution 1 Install the ink cartridges correctly Solve a problem Solution 2 Close the print carriage latch To clean the electrical contacts Solution 3 Clean the electrical contactsInk window Electrical contacts Solution 4 Replace the ink cartridge Cartridge warranty information on Replace the cartridges onInk service capacity warning Solution 5 Contact HP supportSolution 1 Install all five ink cartridges Ink system failureTo make sure the ink cartridges are properly installed Solve a problem Install printhead and then cartridges Solution 3 Contact HP supportSolution 1 Install the printhead and then cartridges To reinstall the printheadSolve a problem Solve a problem Non-HP cartridge Previously used genuine HP cartridge Original HP ink depletedPrinthead appears to be missing or damaged Solution 1 Reinstall the printhead and cartridgesSolve a problem To clean the printhead To clean the electrical contacts in the product Solve a problem Solution 1 Reinstall the printhead Printhead problemReinstall the printhead To clean the printhead To clean the electrical contacts in the product Solve a problem Problem with printer preparation Solution 1 Insert all ink cartridges Solve a problem Solve a problem Solution 3 Clean the ink cartridge contacts Ink window Electrical contacts Solution 4 Contact HP support Solve a problem To stop a current job from the product Stop the current jobStop the current job Hewlett-Packard Company notices Technical informationSpecifications Type Size Weight Environmental product stewardship program Eco-Tips Material safety data sheetsPaper use PlasticsPower consumption Set the Energy Save ModeItaliano Chemical SubstancesBattery disposal in Taiwan Battery disposal in the NetherlandsEuropean Union Battery Directive EU battery directiveRegulatory model identification number Regulatory noticesVcci Class B compliance statement for users in Japan FCC statementNoise emission statement for Germany Sehanzeige-ArbeitsplätzeRegulatory wireless statements Exposure to radio frequency radiation European Union Regulatory Notice European Union regulatory noticeRegulatory telecommunication notices Regulatory telecommunication notices 201 Chapter Hinweis für Benutzer des deutschen Telefonnetzwerks Australia wired fax statementChapter Index Symbols/Numerics206