Troubleshooting Sync Connection Problems

When the PC is connected to the Internet or a local network, in some cases the PC may disconnect the connection with your device in favor of the Internet or network connection.

If this happens, tap Start > Settings > Connections tab > USB to PC, and then clear the Enable advanced network functionality check box. This makes your PC utilize a serial USB connection with your device.

The USB to PC ( ) icon appears on the Today Screen when a serial USB connection is used.

72 Section 5: Synchronizing Information With Your Computer

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HTC Mogul manual Troubleshooting Sync Connection Problems

Contents

Sprint Power VisionSM Smart Device Mogul by HTC Please Read Before Proceeding Intellectual Property Right Information Welcome to Sprint Welcome and thank you for choosing Sprint Table of Contents Synchronizing Information With Your Computer 107 Appendix Index 189Page Getting Started This Section Sprint Account Passwords Setting Up ServiceSetting Up Your Voicemail To set up your voicemail Getting Help Sprint Operator Services To access Sprint Operator Services Your Device Front Components Enter Enter the center button Left, Back and Right Components Down to adjust the sound volumeJog Wheel Camera Key Power KeyComm Manager Key Stylus and Stylus Slot Bottom Components Jack Accessories Using Two Mini USB Adapter and 2.5mm Headset Adapter Installing and Charging the Battery Battery InformationTo install the battery To check the battery power Low BatteryTo charge the battery Tap Start Settings System tab Power Turning Your Device On and Off Switching to Sleep ModeStarting Up Calibrating the Device Managing Screen Settings Tap to launch Sprint Navigation Today Screen1920 System icons Indicators Icon Description Start Menu Quick Menu Programs in the Start Menu ProgramsPrograms screen Card Personal Tab SettingsSystem Tab Connections Tab Icon Description Entering and Searching Information Using the Hardware Keyboard Entering Information Example To enlarge the onscreen keyboard Using the Onscreen KeyboardTo enter text using the onscreen keyboard Tap Large Keys Using Letter Recognizer To use Letter Recognizer Using Block Recognizer To use Block Recognizer To enter punctuation and symbols Using TranscriberTo write using Transcriber To start Transcriber Using Symbol Pad To open Symbol Pad and select a symbol Using Notes to Draw, Write, and Record Voice Notes Tap Start Programs Search Searching InformationTo search for a ﬁle or an item Tap Search Using Phone Features Phone Screen Using the PhoneTo adjust the device volume To turn the phone function on or off Making a Call From Contacts Making a CallMaking a Call From the Phone Screen Making a Call From Call History To create a speed dial entry Making a Call From Speed DialTap Menu New To answer or reject an incoming call Receiving a CallTo end a call Starting Smart Dialing Tips on Using Smart DialingSmart Dialing To ﬁnd a phone number Setting Up Smart Dialing Making a Call or Sending a Text Message Using Smart DialingOn the Phone screen, tap Menu Smart Dialing Options To activate Call Forwarding Using Call ForwardingTo deactivate Call Forwarding In-Call Options Additional Dialing Information To make an international call To change the ring tone Phone SettingsTo access phone settings To change the ring type To conﬁgure additional settings Setting Additional Service OptionsTap Start Settings Personal tab Phone Services tab Voice and Data Roaming Setting Roaming OptionsTo enable or disable notiﬁcation and data roaming To select roaming options To allow or cancel data roaming Customizing Plus Code Dialing Using Phone Features Setting Up Your Device Owner Information Basic SettingsRegional Settings Time and Date To customize the Today screen Tap Start Settings Personal tab TodayPersonalizing the Today Screen To add a custom background image Customizing the Start Menu Tap Start Settings Personal tab MenusTap Start Settings Personal tab Large Start Menu To customize the Start Menu To change your password Protecting Your Device With a PasswordTo set a device password Protecting Your Device Display Settings Other SettingsDevice Name To set an alarm Button SettingsAlarms and Notiﬁcations Word Completion Options To choose how to be notiﬁed about events or actions Tap Start Settings Personal tab Sounds & Notiﬁcations Synchronizing Information With Your Computer About Synchronization Ways to Synchronize Setting Up Synchronization in Windows Mobile Device Center Using Windows Mobile Device Center Setting Up Synchronization in ActiveSync Setting Up ActiveSync on Windows XPInstalling ActiveSync Click Setup and Installation Starting and Stopping Synchronization Synchronizing With Your ComputerChanging Which Information Is Synchronized Troubleshooting Sync Connection Problems To synchronize with a computer via Bluetooth Synchronizing via BluetoothOn your device, tap Start Programs ActiveSync Synchronizing Music and Videos Contacts Calendar Tasks To add a contact on your device ContactsAdding New Contacts To change contact information To group similar contacts Organizing and SearchingSharing Contact Information To work with the Contacts list Creating Appointments To set a default reminder for all new appointmentsCalendar To schedule an appointment Sending Appointments Viewing AppointmentsTo send a meeting request To create a task To set a default reminder for all new tasksTasks To change the priority of a task To locate a task To create a note To set the default input mode for NotesEntering Information in Notes To draw in a note To create a voice note Tap Start Settings Personal tab InputRecording Voice Notes To change recording formatsPage Exchanging Messages Messaging To conﬁgure message account settingsTo select a messaging account Receiving Text Messages Text MessagesSending Text Messages To compose and send a text message To delete a message in the thread Threaded SMSTo reply to a text message Tap Menu Delete To set up a POP3 or an IMAP4 email account Setting Up Email AccountsMail Setup Wizard Types of Email Accounts To customize download and format settings Set up a custom domain emailTo specify email server settings Description Creating and Sending Messages Using EmailFiltering the Inbox Message List To download an attachment Viewing and Replying to MessagesTo read an incoming message To reply to or forward a message To view and reply to email formatted in Html Customizing Email SettingsSynchronize Emails To automatically synchronize an Outlook email account To change the download size and format for POP3/IMAP4 email To exclude your email address when replying to allTo store attachments on a storage card Working With Company Email and Meeting Appointments Tap Start Programs Messaging Setup E-mail Setting Up an Exchange Server ConnectionSynchronizing Your Device with the Exchange Server Starting Synchronization Working With Company Email To enable Direct Push via Comm ManagerTo enable Direct Push via ActiveSync Automatic Synchronization Through Direct Push Searching for Email on the Exchange Server Scheduled SynchronizationInstant Download Through Fetch Mail Tap Start Programs Messaging Outlook E-mail To ﬂag or unﬂag a message Flagging Your MessagesOut-of-Ofﬁce Auto-reply To send out-of-ofﬁce auto-reply messages Viewing a Document Linked to an Email Message To reply to a meeting request Managing Meeting RequestsTo view the list of meeting participants Finding Contacts in the Company Directory Contacts, tap Menu Company Directory To individually sign and encrypt a new message Email SecurityTap Menu Message Options To digitally sign and encrypt all messages Setting Permissions on an Email MessageTap Start Programs ActiveSync Tap Menu Options Page Using Windows Live Section Windows Live Setting Up Windows LiveTo set up Windows Live for the ﬁrst time Windows Live Interface Live Search Bar To ﬁnd information on the Internet Launching the Messenger and Signing Live MessengerAdding Windows Live Contacts To delete a contact Sending Instant MessagesTo add a Windows Live contact in Contacts To start and end conversations To send an instant message with emoticon Personalizing the MessengerTo send a voice clip To upload pictures to your Windows Live Space Sending Photos to Your Windows Live SpaceTap Start Programs Pictures & Videos Page Working With Documents and Files To use Microsoft Ofﬁce Mobile Microsoft Ofﬁce MobileTap Start Ofﬁce Mobile To enlarge or reduce the display size Adobe Reader LETo customize page view and orientation To use the toolbar Tap Tools Find Text To copy a ﬁle between your device and the PC Using File ExplorerCopying and Managing Files To use File Explorer To automatically save ﬁles to a storage card Copying Files to a Storage CardTo copy ﬁles to a storage card Tap Menu Edit Paste To start ZIP on your device Using ZIPStarting ZIP and Opening .zip Files To open a ZIP ﬁle and extract ﬁles Working With Documents and Files Getting Connected Comm Manager To open Comm Manager Wi-Fi Connecting to the InternetWays of Connecting to the Internet To turn Wi-Fi on or off To save battery power while connected to a wireless network To check the wireless LAN status Dial-up To connect to the Internet via Sprint To connect to a private network Work Network ConnectionsStarting a Data Connection To manually start a data connection To start Internet Explorer Mobile Internet Explorer MobileInternet Explorer menu To go to a Web site Bluetooth Modes Using BluetoothTo turn Bluetooth on and make your device visible To accept a Bluetooth partnership Bluetooth PartnershipsTo create a Bluetooth partnership To rename a Bluetooth partnership To connect a Bluetooth hands-free or stereo headset Connecting a Bluetooth Hands-free or Stereo HeadsetBeaming Information Using Bluetooth Tap Start Settings Connections tab To receive a Bluetooth beam To set up your device as a USB modem Using Your Device as a Modem Internet SharingTo use your device as a Bluetooth modem Select Bluetooth PAN as the PC Connection To end the Internet connection Getting Connected Experiencing Multimedia To open the Camera screen Using the Built-in CameraCapture Modes To exit the Camera Camera Controls Onscreen controls and indicatorsSupported File Formats Camera Key, Enter button, and Jog Wheel Video mode Video Capture Mode Still Image Capture Modes Review screen icons Review ScreenTo change the display duration of the Review screen Zooming Zoom range Camera Settings Screen Capture Mode menu Advanced menu Experiencing Multimedia To view pictures Using Pictures & VideosTo play GIF animation ﬁles To sort pictures and video clips To play videos with audioTo view slide shows To delete a picture or video clip To send pictures and video clips via email To edit a pictureTo set a picture as the Today screen background To beam a picture or video clip To assign pictures to contacts To customize more image settingsTap Menu Save to Contact Using Windows Media Player About the Controls About Licenses and Protected Files To synchronize content to your device automaticallyAbout the Screens and Menus Synchronizing Video and Audio Files Playing Media To synchronize content manually to your deviceTo play items on your device To play an item on a network Using PlaylistsTroubleshooting To save a new playlist Managing Your Device To add programs Tap Start Settings System tab Remove ProgramsAdding and Removing Programs To remove programs Using Task Manager To remove a program from the exclusive list To sort running programs in the Quick Menu To see available storage card memory Managing MemoryTo see how much memory is available To free up program memory Hard Reset Resetting Your DeviceSoft Reset To perform a soft reset To ﬁnd the operating system version number  Tap Start Settings System tab AboutChecking System Information To get detailed device information Battery Saving Tips Using Other Applications Using Java Installing and Launching MIDlets or MIDlet Suites Managing MIDlets and MIDlet Suites Using Other Applications To create a voice tag for a phone number Using Voice Speed DialTap Start Settings Personal tab Voice Speed Dial To create voice tag for a program To make a call or launch programs using voice tags To view and test the voice tags you have created Appendix Speciﬁcations Audio ConnectionsControls and Lights Expansion Slots Regulatory Agency Identiﬁcations Regulatory NoticesFederal Communications Commission Notice Modiﬁcations BODY-WORN Operation Appendix SAR Information SAR 1.130 W/kg @1g USA Compliance with Other FCC Regulations FCC Enhanced 911 E911 RulesMogul’s ALI Capability RoHS Compliance IC StatementWeee Notice Important Note  Use the correct external power source Important Health Information and Safety Precautions Handle battery packs carefully Prevention of Hearing Loss  Mounting accessories  Heed service markings Damage requiring service  Cleaning When Driving Additional Safety InformationWhen Using Your Device Near Other Electronic Devices Posted Facilities Turn Off Your Device Before Flying General SafetyTurn Off Your Device in Dangerous Areas DOs Antenna SafetyBattery Safety DON’Ts Use the Correct External Power Source AC Phone ChargerPage Index Index Index ZIP