IBM DR550 manual Viewing the AIX runtime error log, Support Web Site Placing a Service Call

IBM System Storage DR550 Version 3.0 ------ 17 March 2006 Page 122

Viewing the AIX runtime error log

Log on to the system as the ibmce user. Check the system error log by entering the following command at the AIX prompt:

Cat /var/log/messages grep RTAS more

The run-time error messages are logged in the messages file under /var/log.

Support Web Site

http://www-1.ibm.com/servers/storage/support/disk/dr.html has additional information applicable to the DR550.

Placing a Service Call

Should a problem occur and you need to contact IBM for service, please call in a follows:

If you think the problem is hardware related, contact IBM Service using the appropriate number. When the call screening process begins, select the Hardware option (option 1), select Place a Service Request (option 1), Select that you KNOW your machine type (option 1) and enter 2214 in the voice response unit when prompted. When the agent comes on the line, that individual will pull up the appropriate DR550 script and will process the call. At some point in the call process, you may be required to supply the machine type and serial number. You should use the serial number of the failing component or use the DS4100 (1724-100) if you do not know the specific failing component.

If you think the problem is software related, then contact IBM Service using the appropriate number. When the call screening process begins, select Software (option 2) and then select option 3 and tell the agent that you have a “DR550”.

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