IBM System Storage DR550 | Version 3.0 | 17 March 2006 | Page 119 |
c.Does the same problem occur elsewhere? Is only one machine experiencing the problem or are multiple machines experiencing the same problem?
d.Have any hardware, software, or configuration changes been made recently?
e.If a change has been made recently, were all required prerequisites met before the change was made?
4.Gather information from the system. Use the following worksheet as a guide.
Questions | Responses | |
1. | Problem Definition |
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2. | Time/Date of Failure |
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3. | How was the problem detected? |
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| Does the problem existing on |
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| multiple machines? |
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| Was the error detected by a |
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| user? |
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| Was the error detected by the |
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| system? |
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| Which management interface |
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| exhibited the problem? For |
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| example, TSM, SMIT, or CLI? |
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4. | Are any error LEDs lit? If yes, |
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| which hardware product? |
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5. | Is there a service request |
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| number displayed on the |
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| server? |
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6. | For error messages, is the |
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| message prefix, ANR, ANS, or |
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| ANE. If yes, the message was |
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| generated by System Storage |
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| Archive Manager. |
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7. | Have any recent changes been |
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| made to the network, system |
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| software, or hardware? |
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8. | Can the DS4000 storage be |
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| accessed? |
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9. | Can the DR550 ping another |
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| client or host on the network? |
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Once you have gathered sufficient information about the problem use the following table to decide where to start problem diagnosis.
IBM Storage Systems | Copyright © 2006 by International Business Machines Corporation |
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