Troubleshooting
Editing/Copying
Unable to delete file.
Files (videos/still images) that are protected cannot be deleted. Release protection before deleting the file.
“Protecting Files” (A p. 74)
Unable to create DVD with a DVD writer.
The USB cable is not connected correctly. “Preparing a DVD Writer
Unable to create disc with a BD writer (external
The USB cable is not connected correctly.
“Preparing a BD Writer (External Blu-ray Drive)” (A p. 90)
While the USB cable is connected, the “BACK UP” menu is displayed.
Unable to turn off the
Turn off the power of this unit and the DVD writer, or remove the AC adapter.
Unable to delete folder in USB external hard disk drive.
Delete the folder using a computer.
(When files are added or folders moved/renamed with a computer, they cannot be deleted on this unit.)
Computer
Unable to copy files to the computer’s HDD.
If the provided software Everio MediaBrowser 4 is not installed, some functions may not work properly.
“Installing the Provided Software
Before making backup, make sure that enough free space is left in the computer's hard disk (HDD).
Unable to copy files to DVD or
To record to discs, a recordable DVD or
Cannot upload the file to YouTube.
Check if you have created an account with YouTube. (You need a YouTube account to upload files to YouTube.)
Changing videos to the file format for uploading cannot be performed on this unit.
Refer to “Q&A”, “Latest Information”, “Download Information”, etc. in “Click for Latest Product Info” in the help file of the provided software Everio MediaBrowser 4.
I am using a Mac computer.
Copy the files to a Mac computer using the following method. “Copying to Mac Computer” (A p. 111)
The computer cannot recognize the SDXC card.
Confirm and update the OS of your computer.
“When your computer cannot recognize the SDXC card” (A p. 14)
