Tr o u b l e s h o o t i n g
Enable Cable Does Not Recognize the Monitor
•Check the connection.
•Make sure that the USB port is live and functional.
•If you are using WINDOWS 2000 and have unplugged the enable cable, you must restart your computer.
•(WINDOWS Operating System only) Check your hardware devices.
From the WINDOWS Start button, click Settings > Control Panel > System > General tab > Device Manager. Make sure the enable cable is installed and does not have an orange flag next to its name in the directory. If so, reinstall the software from the installation CD or the Web. Your license key will continue to work if you reinstall the software.
•Make sure that you are using a VGA monitor cable and that all the pins are in place.
•If your monitor still does not recognize the enable cable, you may have a monitor that is not supported by the Display Manager System. You must perform a manual calibration instead of an automatic calibration. See “Manual Calibration” on page 36.
License Has Expired
•If your license has expired, go to the Web site www.kodak.com/go/dm to locate the phone number for a support representative in your region.
•If you are prompted that your license has expired but the time period has not expired, send an email to tac@ei.kodak.com.
•Contact tac@ei.kodak.com if your license is invalidated after one of these events:
−You changed your Ethernet controller.
−You moved the application to a different machine. The Display Manager System only launches on the system for which the license was first generated.
License File Does Not Work
Make sure the license file (.lic) is in the correct location.
•(WINDOWS Operating Systems): C:\Program Files\KODAK\KODAK
Display Manager System\Licenses
•(MACINTOSH Operating Systems): Applications/KODAK Display
Manager System/Licenses
•(LINUX and IRIX Operating Systems) /usr/local/KDM/Licenses
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