Manuals / Lexmark / Computer Equipment / All in One Printer

Lexmark 200, 20E Using SmartSolutions, Maintaining the printer, Troubleshooting, Notices, Index

Models: 20E

1 199

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Contents

Using SmartSolutions	131
What are SmartSolutions?	131
Maintaining the printer	132
Maintaining ink cartridges	132
Cleaning the exterior of the printer	133
Cleaning the scanner glass	134
Cleaning the touch screen	134
Moving the printer to another location	135
Troubleshooting	136
Before you troubleshoot	136
If Troubleshooting does not solve your problem	136
Setup troubleshooting	136
Understanding printer messages	141
Clearing paper jams	151
Print troubleshooting	154
Copy and scan troubleshooting	156
E-mail troubleshooting	158
Fax troubleshooting	159
Memory card troubleshooting	162
Network troubleshooting	163
Embedded Web Server does not open	175
Contacting customer support	175
Notices	177
Product information	177
Edition notice	177
Power consumption	180
Index	191

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Lexmark 200, 20E manual Using SmartSolutions, Maintaining the printer, Troubleshooting, Notices, Index

Contents

April Pro5500 Series Users GuideSafety information ContentsUsing the printer control panel buttons and menus Using the printer softwarePrinting Loading paper and original documentsCopying ScanningE-mailing Using the Embedded Web ServerFaxing NetworkingTroubleshooting Using SmartSolutionsMaintaining the printer NoticesSAVE THESE INSTRUCTIONS Safety informationThank you for choosing this printer About your printerMinimizing your printers environmental impact Conserving energyConserving ink Finding information about the printerRecycling •Recycle the product packagingUsers Guide SmartSolutions Users GuideAbout your printer Understanding the parts of the printerAbout your printer Selecting a location for the printer Ordering and replacing supplies Using genuine Lexmark ink cartridgesOrdering ink cartridges NotesNotes Replacing ink cartridgesRecycling Lexmark products Ordering paper and other suppliesUnderstanding the home screen Using the printer control panel buttons and menusUsing the printer control panel Touch Using the printer control panel buttons and menusUsing the printer control panel buttons and menus Navigating menus using the touch screenSaving paper and energy Changing the Sleep timeout1Touch > Paper Setup > Paper Type > Print Mode Setup > 2‑Sided Printing > OnSetting the security PIN of the printer Restoring factory default settingsUsing the Windows printer software Using the printer softwareSoftware installed during printer installation Minimum system requirementsPrinter software Using the printer softwareSoftware installed during printer installation Using the Macintosh printer softwareWeb Links Updating the printer software Finding and installing optional softwareDownloading PCL and PS drivers Windows only For Windows usersInstalling the printer software Reinstalling the printer softwareUninstalling the printer software For Macintosh users Using the InternetLoading the paper tray Loading paper and original documents4Load the paper with the printable side facedown Loading paper and original documentsLoading various paper types Loading paper and original documents Loading paper and original documents Loading original documents on the scanner glass Saving paper settingsLoading original documents into the ADF Recommended paper brands Using different paper sizes and typesUsing the printer control panel Setting the paper size and typeUsing the printer software Setting the page dry timeUsing the control panel Using the printer softwareOpen Print Queue > Printer Setup > Driver tab or Linking traysPrinter Setup > Installable Options For Macintosh usersTips for printing PrintingPrinting basic documents Printing a documentCollating printed copies Printing using advanced color options2Click Properties, Preferences, Options, or Setup Notes2Click Properties, Preferences, Options, or Setup Changing the print order of pages2Click Properties, Preferences, Options, or Setup 2Click Properties, Preferences, Options, or Setup Printing multiple pages on one sheetPrinting envelopes Printing specialty documents2Click Properties, Preferences, Options, or Setup 2Touch Print Documents2Click Properties, Preferences, Options, or Setup Printing labelsFor Windows users For Macintosh usersPrinting on custom‑size paper Working with photos2Click Properties, Preferences, Options, or Setup Paper/Finishing tab > Manage Custom Sizes > NewThe Memory Device screen appears on the display PrintingNotes Inserting a memory cardSupported memory cards and file types Printing photos using the printer control panelTips 3Touch View PhotosConnected. Use Camera to choose and print photos NotesNotes Printing on both sides of the paper duplexing2Click Properties, Preferences, Options, or Setup Using the control panel Setting the duplex printing dry timeUsing the printer software 2Click Properties, Preferences, Options, or SetupFinding the print queue for your printer Managing print jobsCreating a print queue 4Click OK or Apply Changes2Click Properties, Preferences, Options, or Setup Setting your printer as the default printerChanging the default printing mode Resuming print jobs Pausing print jobsCanceling print jobs Tips for copying CopyingMaking copies Copy > More Options > Number of CopiesCopying an ID card Copying a two‑sided document using the ADF3 Touch Continue NotesEnlarging or reducing images Adjusting copy qualityMaking a copy lighter or darker NotesCopying multiple pages on one sheet Collating copies using the printer control panelPlacing separator sheets between copies Removing the background of a copy Placing an overlay message on each pageMaking a duplex two-sidedcopy Making a duplex two‑sided copy automaticallyCanceling copy jobs Scanning to a local computer ScanningTips for scanning Scanning to a network folder Scanning to a network computerNotes Notes•Settings > Scan‑to‑Network Folder Setup Scanning a two‑sided document using the ADFAdding a network folder shortcut For Macintosh users Scanning photosFor Windows users For Windows users Scanning documents for editingScanning directly from the printer control panel For Windows users For Macintosh usersScanning NotesFor Macintosh users Scanning to a PDFFor Windows users For Macintosh usersHow can I adjust the color of a scan? Scanning FAQWhy am I being asked for a PIN? How can I improve the quality of a scan?Scanning Canceling scan jobsSetting up the e‑mail function Setting up the printer to e-mailChanging the e‑mail settings after setup E-mailingaTouch Add a Contact > Add Contact Name Creating an e-mailcontact listIf you want to change the e‑mail settings Contacts tab > Individuals tab Sending e-mail2Double‑click Printer Settings 2 Touch Scan > E‑mail Tips for e‑mailingScanning a document or photo to e-mail To cancel an e‑mail, press Canceling an e‑mailE-mailing 9PressFaxing Setting up the printer to faxScenario 1: Standard telephone line Tips for this setupConnected to different wall jacks To connect Connected to the same telephone wall jackTo connect To connect Tips for this setupFaxing Tips for this setup Scenario 2: Digital Subscriber Line DSLTo connect Scenario 3: VoIP telephone serviceTo connect Tips for this setupTo connect Tips for this setupFaxing To connect Scenario 5: Country‑ or region‑specific setupConnecting the printer to a non‑RJ‑11 wall jack Notes FaxingTo connect Connecting the printer to a wall jack in GermanyFaxing Setting the fax header Entering your user information> Fax Setup > Dialing and Sending > Fax Name To connect> Fax Setup > Ringing and Answering > Fax Footer Configuring the fax settingsSetting the fax footer Using the Fax Setup Wizard in Windows Configuring fax settings using the fax softwareUsing the Printer Settings in Macintosh 2 Double-click Printer SettingsCreating a contact list Creating a contact list using the fax softwareAdd a Contact > Add Contact Name Add a Group > Add Group Name2Double‑click Printer Settings Sending faxesSending faxes using the computer Sending faxes using the printer control panelTips for sending faxes To send a fax to a single recipientReceiving faxes automatically Receiving faxesTips for receiving faxes > Fax Setup > Ringing and Answering > Auto Answer Faxing FAQReceiving faxes manually When do I need to set Auto Answer to On? What is my fax number?What is my dialing prefix? How can I check the dial tone? How many rings should I set?Adjusting the ringer volume What settings work best with voice mail service?Adjusting the dialing volume How do I send a fax at a scheduled time? How do I send a fax using a phone calling card?How do I know that the fax was sent successfully? More Options > Schedule a FaxHow do I print a fax on both sides of the paper? How do I view the fax history of the printer?How do I forward a fax? How do I block faxes?Blocking faxes from unidentified senders Can I retrieve failed faxes?Wireless network compatibility Installing the printer on a wireless networkNetworking Supported network security optionsInformation you will need during wireless setup Printing a network setup pageNo Security > Network Setup > Print Setup PageAuthentication Wireless ModeNetwork Name SSID ChannelFor Windows users Installing the printer on a wireless networkEncryption 2Insert the Software and Documentation CD Installing the printer on other computers2Insert the Software and Documentation CD 2Insert the Software and Documentation CDNotes NetworkingAdding the printer to your wireless network Special wireless installation instructionsBefore you begin For Windows users Click Unlisted Network2 Double‑click Wireless Setup Assistant Changing wireless settings after installationAssigning a static IP address Notes Advanced wireless setup2 Double‑click Wireless Setup Assistant Configuring security Configuring Wi‑Fi Protected Setup manuallyUSE THE PUSH BUTTON CONFIGURATION PBC METHOD WPA Personal, WPA2‑Personal or WPA2‑EnterpriseConfiguring 802.1X Authentication Installing the printer on an Ethernet networkPerforming network management tasks Installing the printer on an Ethernet network2Insert the Software and Documentation CD 2Insert the Software and Documentation CDUsing the printer locally USB Using the printer wirelesslyIf the printer is currently set up for Ethernet If the printer is currently set up for EthernetSelecting a printer Using the printer over an Ethernet networkUsing the printer wirelessly If the printer is currently set up for wirelessPage Add the printer Sharing a printer in a Windows environmentUsing the printer over an Ethernet network If the printer is currently set up for wirelessd Click Ports > Add Port > Local Port > New Port Sharing a printer in a Macintosh environmentNotes Networking FAQWhat is Wi‑Fi Protected Setup? Where do I find my SSID? What is an SSID?What is a network? NotesNotes How are home networks configured?Wireless network examples Scenario 2: Wireless network with Internet access How do I attach the USB cable? What is a USB cable?Why do I need a USB cable? Networking > Network Setup > Wireless Networking Finding the signal strengthChecking computer connectivity Checking printer connectivityCHECK THE WIRELESS SIGNAL QUALITY How can I improve wireless signal strength?MOVE THE PRINTER CLOSER TO THE ACCESS POINT NotesFor Windows users ARRANGE THE NETWORK TO REDUCE SIGNAL ABSORPTIONFor Macintosh users with an AirPort base station For Macintosh users with an access pointbClick Advanced or Configure In Mac OS X version 10.5 or laterNotes What is a MAC address?How do I find the MAC address? How do I locate IP addresses? What is an IP address?What is TCP/IP? Locating the printer IP address What is a key index?How are IP addresses assigned? Understanding the home page Using the Embedded Web ServerAccessing the Embedded Web Server Using the Embedded Web Server Customizing printer settings1From the navigation pane, select Settings 2 Do one of the followingDevice Management Using the Embedded Web ServerClick What are SmartSolutions? Using SmartSolutionsCreating and customizing printer solutions 3 Click SMARTSOLUTION CENTER or SOLUTION CENTERMaintaining ink cartridges Maintaining the printerChecking ink levels Aligning the printheadCleaning the printhead nozzles Cleaning the exterior of the printer2 Touch Clean Printhead or Deep Clean Printhead NotesCleaning the touch screen Cleaning the scanner glassMoving the printer to another location If Troubleshooting does not solve your problem TroubleshootingSetup troubleshooting Before you troubleshootRecovering the security PIN of the printer Software did not installIncorrect language appears on the display CHANGE THE LANGUAGE USING THE PRINTER MENUSRECONNECT THE PRINTER POWER SUPPLY Print job does not print or is missing pagesMAKE SURE THE PRINT JOB IS NOT PAUSED CHECK THE USB CONNECTIONPrinter is busy or does not respond Printer is printing blank pagesREMOVE AND REINSTALL THE PRINTER SOFTWARE MAKE SURE THE PRINTER IS NOT IN SLEEP MODECannot print through USB Cannot delete documents from the print queueMAKE SURE THE USB PORT IS ENABLED IN WINDOWS REMOVE AND REINSTALL THE PRINTER SOFTWAREUnderstanding printer messages Alignment ProblemCannot Collate Job Change Paper Source to Custom StringDefault E‑mail Message Communication ErrorChange Paper Source to Size Type Paper Close PrinterDuplex Unit Missing E‑mail Transmission ErrorE‑mail Server Not Specified Exit Bin FullFax Modem Error Fax Mode UnsupportedFax Name Not Set Up Ink Cartridge Access Door OpenInk Cartridge End of Life Ink Cartridge ErrorInk Cartridge Missing Ink Cartridge UnsupportedLoad Paper Source with Custom Type Name Ink LowLoad Paper Source with Custom String Load Paper Source with Size PaperNetwork x Software Error Memory Device Access ErrorNo Answer No E‑mail AddressPrinthead Error Phone Line ErrorProxy Error Phone Line BusyScanner Disabled Remote Fax ErrorReplace Ink Cartridge Scanned Document Too LongSmartSolutions Update Failed Security Certificate ErrorStandard Network Software Error Unable to Retrieve the SolutionUSB Hub Not Supported Clearing paper jamsPaper jam in the printer Paper jam in the duplex unitPaper jam in the ADF select models only ADJUST THE PAPER GUIDES TO FIT THE LOADED PAPER Paper or specialty media misfeedsNotes CHECK PAPER CONDITIONPoor quality at the edges of the page Print troubleshootingCHECK MINIMUM PRINT SETTINGS SELECT THE BORDERLESS PRINT FEATUREPrinted page has ink smears or smudges Streaks or lines on printed imagePrint speed is slow CLEAN OR DEEP CLEAN THE PRINTHEAD NOZZLESComputer slows down when printing Copy and scan troubleshootingMAXIMIZE COMPUTER PROCESSING SPEED ADD MEMORY TO THE COMPUTERScanner unit does not close Copier or scanner does not respondPoor copy or scanned image quality Partial copies or scans of documents or photosScan was not successful E-mailtroubleshootingScanning takes too long or freezes the computer Cannot scan to a computer over a networkFax troubleshooting checklist Fax troubleshootingCHECK YOUR PROXY CONFIGURATION CHECK YOUR NETWORK CONNECTIONENABLE ERROR CORRECTION Cannot send faxesENABLE AUTOMATIC FAX CONVERSION REDUCE THE TRANSMISSION SPEED OF THE FAX MODEMMAKE SURE THAT THE DIAL PREFIX SETTING IS CORRECT Cannot receive faxes> Fax Setup > Dialing and Sending > Dial Prefix MAKE SURE THAT FAX FORWARDING IS DISABLEDMemory card troubleshooting checklist Memory card troubleshootingNothing happens when a memory card is inserted Cannot run the fax softwareNetwork troubleshooting checklist Network troubleshootingMAKE SURE THE USB PORT ON THE COMPUTER IS WORKING MAKE SURE THE PRINTER IS PLUGGED IN AND TURNED ONNotes MAKE SURE THE USB CABLE IS WORKINGRUN THE INSTALLER AGAIN RECONNECT THE PRINTER POWER SUPPLY> Network Setup > Reset Network Settings > Yes Wireless troubleshootingCannot print over wireless network Troubleshooting For Windows users TroubleshootingbClick Advanced or Configure For Macintosh users with an access pointFor Macintosh users with an AirPort base station In Mac OS X version 10.5 or laterFor Macintosh users Wireless print server not installedFor Windows users Locating the printer IP address Troubleshooting Troubleshooting Ethernet network troubleshooting Cannot print to the network printer Embedded Web Server does not openContacting customer support Troubleshooting Edition notice NoticesProduct information Trademarks GOVERNMENT END USERSNoise emission levels Modular component noticeTemperature information Battery noticePower consumption Static sensitivity noticeSleep Mode Industry Canada compliance statementOff mode Total energy usageEuropean Community EC directives conformity Notice to users of the Canadian telephone network Verwendung dieses Produkts in der Schweiz Using this product in SwitzerlandUtilisation de ce produit en Suisse Uso del prodotto in Svizzera Regulatory notices for wireless productsNotice to Users in the European Union Exposure to radio frequency radiationIndustry Canada Canada Notice to users in the European UnionNotices Lexmark International, Inc., Lexington, KY Statement of Limited WarrantyLimited warranty Extent of limited warranty Limited warranty serviceAdditional rights Limitation of liabilityNumerics IndexPage Page Page Page E‑mail Transmission Error printer problems, basicsolutions Printer SettingsPage