April
Pro5500 Series Users Guide
Using the printer software
Contents
Safety information
Using the printer control panel buttons and menus
Scanning
Loading paper and original documents
Printing
Copying
Networking
Using the Embedded Web Server
E-mailing
Faxing
Notices
Using SmartSolutions
Troubleshooting
Maintaining the printer
SAVE THESE INSTRUCTIONS
Safety information
Conserving energy
About your printer
Thank you for choosing this printer
Minimizing your printers environmental impact
•Recycle the product packaging
Finding information about the printer
Conserving ink
Recycling
Users Guide
SmartSolutions Users Guide
About your printer
Understanding the parts of the printer
About your printer
Selecting a location for the printer
Notes
Using genuine Lexmark ink cartridges
Ordering and replacing supplies
Ordering ink cartridges
Notes
Replacing ink cartridges
Recycling Lexmark products
Ordering paper and other supplies
Using the printer control panel
Using the printer control panel buttons and menus
Understanding the home screen
Touch
Using the printer control panel buttons and menus
Using the printer control panel buttons and menus
Navigating menus using the touch screen
> Print Mode Setup > 2‑Sided Printing > On
Changing the Sleep timeout
Saving paper and energy
1Touch > Paper Setup > Paper Type
Setting the security PIN of the printer
Restoring factory default settings
Minimum system requirements
Using the printer software
Using the Windows printer software
Software installed during printer installation
Printer software
Using the printer software
Web Links
Using the Macintosh printer software
Software installed during printer installation
For Windows users
Finding and installing optional software
Updating the printer software
Downloading PCL and PS drivers Windows only
Uninstalling the printer software
Reinstalling the printer software
Installing the printer software
For Macintosh users
Using the Internet
Loading the paper tray
Loading paper and original documents
4Load the paper with the printable side facedown
Loading paper and original documents
Loading various paper types
Loading paper and original documents
Loading paper and original documents
Loading original documents on the scanner glass
Saving paper settings
Loading original documents into the ADF
Recommended paper brands
Using different paper sizes and types
Using the printer control panel
Setting the paper size and type
Using the printer software
Setting the page dry time
Using the printer software
Using the control panel
For Macintosh users
Linking trays
Open Print Queue > Printer Setup > Driver tab or
Printer Setup > Installable Options
Printing a document
Printing
Tips for printing
Printing basic documents
Notes
Printing using advanced color options
Collating printed copies
2Click Properties, Preferences, Options, or Setup
2Click Properties, Preferences, Options, or Setup
Changing the print order of pages
2Click Properties, Preferences, Options, or Setup
2Click Properties, Preferences, Options, or Setup
Printing multiple pages on one sheet
2Touch Print Documents
Printing specialty documents
Printing envelopes
2Click Properties, Preferences, Options, or Setup
For Macintosh users
Printing labels
2Click Properties, Preferences, Options, or Setup
For Windows users
Paper/Finishing tab > Manage Custom Sizes > New
Working with photos
Printing on custom‑size paper
2Click Properties, Preferences, Options, or Setup
Inserting a memory card
Printing
The Memory Device screen appears on the display
Notes
3Touch View Photos
Printing photos using the printer control panel
Supported memory cards and file types
Tips
Connected. Use Camera to choose and print photos
Notes
2Click Properties, Preferences, Options, or Setup
Printing on both sides of the paper duplexing
Notes
2Click Properties, Preferences, Options, or Setup
Setting the duplex printing dry time
Using the control panel
Using the printer software
4Click OK or Apply Changes
Managing print jobs
Finding the print queue for your printer
Creating a print queue
Changing the default printing mode
Setting your printer as the default printer
2Click Properties, Preferences, Options, or Setup
Resuming print jobs
Pausing print jobs
Canceling print jobs
Copy > More Options > Number of Copies
Copying
Tips for copying
Making copies
Notes
Copying a two‑sided document using the ADF
Copying an ID card
3 Touch Continue
Notes
Adjusting copy quality
Enlarging or reducing images
Making a copy lighter or darker
Placing separator sheets between copies
Collating copies using the printer control panel
Copying multiple pages on one sheet
Making a duplex two‑sided copy automatically
Placing an overlay message on each page
Removing the background of a copy
Making a duplex two-sidedcopy
Canceling copy jobs
Tips for scanning
Scanning
Scanning to a local computer
Notes
Scanning to a network computer
Scanning to a network folder
Notes
Adding a network folder shortcut
Scanning a two‑sided document using the ADF
•Settings > Scan‑to‑Network Folder Setup
For Windows users
Scanning photos
For Macintosh users
Scanning directly from the printer control panel
Scanning documents for editing
For Windows users
Notes
For Macintosh users
For Windows users
Scanning
For Macintosh users
Scanning to a PDF
For Macintosh users
For Windows users
How can I improve the quality of a scan?
Scanning FAQ
How can I adjust the color of a scan?
Why am I being asked for a PIN?
Scanning
Canceling scan jobs
E-mailing
Setting up the printer to e-mail
Setting up the e‑mail function
Changing the e‑mail settings after setup
If you want to change the e‑mail settings
Creating an e-mailcontact list
aTouch Add a Contact > Add Contact Name
2Double‑click Printer Settings
Sending e-mail
Contacts tab > Individuals tab
Scanning a document or photo to e-mail
Tips for e‑mailing
2 Touch Scan > E‑mail
9Press
Canceling an e‑mail
To cancel an e‑mail, press
E-mailing
Tips for this setup
Setting up the printer to fax
Faxing
Scenario 1: Standard telephone line
To connect
Connected to the same telephone wall jack
Connected to different wall jacks To connect
Faxing
Tips for this setup
To connect
Tips for this setup
Scenario 2: Digital Subscriber Line DSL
To connect
Scenario 3: VoIP telephone service
To connect
Tips for this setup
Faxing
Tips for this setup
To connect
Connecting the printer to a non‑RJ‑11 wall jack
Scenario 5: Country‑ or region‑specific setup
To connect
Notes
Faxing
Faxing
Connecting the printer to a wall jack in Germany
To connect
To connect
Entering your user information
Setting the fax header
> Fax Setup > Dialing and Sending > Fax Name
Setting the fax footer
Configuring the fax settings
> Fax Setup > Ringing and Answering > Fax Footer
2 Double-click Printer Settings
Configuring fax settings using the fax software
Using the Fax Setup Wizard in Windows
Using the Printer Settings in Macintosh
Add a Group > Add Group Name
Creating a contact list using the fax software
Creating a contact list
Add a Contact > Add Contact Name
2Double‑click Printer Settings
Sending faxes
To send a fax to a single recipient
Sending faxes using the printer control panel
Sending faxes using the computer
Tips for sending faxes
Tips for receiving faxes
Receiving faxes
Receiving faxes automatically
Receiving faxes manually
Faxing FAQ
> Fax Setup > Ringing and Answering > Auto Answer
What is my dialing prefix?
What is my fax number?
When do I need to set Auto Answer to On?
How can I check the dial tone?
How many rings should I set?
Adjusting the dialing volume
What settings work best with voice mail service?
Adjusting the ringer volume
More Options > Schedule a Fax
How do I send a fax using a phone calling card?
How do I send a fax at a scheduled time?
How do I know that the fax was sent successfully?
How do I block faxes?
How do I view the fax history of the printer?
How do I print a fax on both sides of the paper?
How do I forward a fax?
Blocking faxes from unidentified senders
Can I retrieve failed faxes?
Supported network security options
Installing the printer on a wireless network
Wireless network compatibility
Networking
> Network Setup > Print Setup Page
Printing a network setup page
Information you will need during wireless setup
No Security
Channel
Wireless Mode
Authentication
Network Name SSID
Encryption
Installing the printer on a wireless network
For Windows users
2Insert the Software and Documentation CD
Installing the printer on other computers
2Insert the Software and Documentation CD
2Insert the Software and Documentation CD
Notes
Networking
For Windows users Click Unlisted Network
Special wireless installation instructions
Adding the printer to your wireless network
Before you begin
Assigning a static IP address
Changing wireless settings after installation
2 Double‑click Wireless Setup Assistant
2 Double‑click Wireless Setup Assistant
Advanced wireless setup
Notes
WPA Personal, WPA2‑Personal or WPA2‑Enterprise
Configuring Wi‑Fi Protected Setup manually
Configuring security
USE THE PUSH BUTTON CONFIGURATION PBC METHOD
Configuring 802.1X Authentication
Installing the printer on an Ethernet network
2Insert the Software and Documentation CD
Installing the printer on an Ethernet network
Performing network management tasks
2Insert the Software and Documentation CD
If the printer is currently set up for Ethernet
Using the printer wirelessly
Using the printer locally USB
If the printer is currently set up for Ethernet
If the printer is currently set up for wireless
Using the printer over an Ethernet network
Selecting a printer
Using the printer wirelessly
Page
If the printer is currently set up for wireless
Sharing a printer in a Windows environment
Add the printer
Using the printer over an Ethernet network
d Click Ports > Add Port > Local Port > New Port
Sharing a printer in a Macintosh environment
What is Wi‑Fi Protected Setup?
Networking FAQ
Notes
Notes
What is an SSID?
Where do I find my SSID?
What is a network?
Wireless network examples
How are home networks configured?
Notes
Scenario 2: Wireless network with Internet access
Why do I need a USB cable?
What is a USB cable?
How do I attach the USB cable?
Networking
Checking printer connectivity
Finding the signal strength
> Network Setup > Wireless Networking
Checking computer connectivity
Notes
How can I improve wireless signal strength?
CHECK THE WIRELESS SIGNAL QUALITY
MOVE THE PRINTER CLOSER TO THE ACCESS POINT
For Windows users
ARRANGE THE NETWORK TO REDUCE SIGNAL ABSORPTION
In Mac OS X version 10.5 or later
For Macintosh users with an access point
For Macintosh users with an AirPort base station
bClick Advanced or Configure
How do I find the MAC address?
What is a MAC address?
Notes
What is TCP/IP?
What is an IP address?
How do I locate IP addresses?
How are IP addresses assigned?
What is a key index?
Locating the printer IP address
Accessing the Embedded Web Server
Using the Embedded Web Server
Understanding the home page
2 Do one of the following
Customizing printer settings
Using the Embedded Web Server
1From the navigation pane, select Settings
Click
Using the Embedded Web Server
Device Management
3 Click SMARTSOLUTION CENTER or SOLUTION CENTER
Using SmartSolutions
What are SmartSolutions?
Creating and customizing printer solutions
Aligning the printhead
Maintaining the printer
Maintaining ink cartridges
Checking ink levels
Notes
Cleaning the exterior of the printer
Cleaning the printhead nozzles
2 Touch Clean Printhead or Deep Clean Printhead
Cleaning the touch screen
Cleaning the scanner glass
Moving the printer to another location
Before you troubleshoot
Troubleshooting
If Troubleshooting does not solve your problem
Setup troubleshooting
CHANGE THE LANGUAGE USING THE PRINTER MENUS
Software did not install
Recovering the security PIN of the printer
Incorrect language appears on the display
CHECK THE USB CONNECTION
Print job does not print or is missing pages
RECONNECT THE PRINTER POWER SUPPLY
MAKE SURE THE PRINT JOB IS NOT PAUSED
MAKE SURE THE PRINTER IS NOT IN SLEEP MODE
Printer is printing blank pages
Printer is busy or does not respond
REMOVE AND REINSTALL THE PRINTER SOFTWARE
REMOVE AND REINSTALL THE PRINTER SOFTWARE
Cannot delete documents from the print queue
Cannot print through USB
MAKE SURE THE USB PORT IS ENABLED IN WINDOWS
Change Paper Source to Custom String
Alignment Problem
Understanding printer messages
Cannot Collate Job
Close Printer
Communication Error
Default E‑mail Message
Change Paper Source to Size Type Paper
Exit Bin Full
E‑mail Transmission Error
Duplex Unit Missing
E‑mail Server Not Specified
Ink Cartridge Access Door Open
Fax Mode Unsupported
Fax Modem Error
Fax Name Not Set Up
Ink Cartridge Unsupported
Ink Cartridge Error
Ink Cartridge End of Life
Ink Cartridge Missing
Load Paper Source with Size Paper
Ink Low
Load Paper Source with Custom Type Name
Load Paper Source with Custom String
No E‑mail Address
Memory Device Access Error
Network x Software Error
No Answer
Phone Line Busy
Phone Line Error
Printhead Error
Proxy Error
Scanned Document Too Long
Remote Fax Error
Scanner Disabled
Replace Ink Cartridge
Unable to Retrieve the Solution
Security Certificate Error
SmartSolutions Update Failed
Standard Network Software Error
Paper jam in the duplex unit
Clearing paper jams
USB Hub Not Supported
Paper jam in the printer
Paper jam in the ADF select models only
CHECK PAPER CONDITION
Paper or specialty media misfeeds
ADJUST THE PAPER GUIDES TO FIT THE LOADED PAPER
Notes
SELECT THE BORDERLESS PRINT FEATURE
Print troubleshooting
Poor quality at the edges of the page
CHECK MINIMUM PRINT SETTINGS
CLEAN OR DEEP CLEAN THE PRINTHEAD NOZZLES
Streaks or lines on printed image
Printed page has ink smears or smudges
Print speed is slow
ADD MEMORY TO THE COMPUTER
Copy and scan troubleshooting
Computer slows down when printing
MAXIMIZE COMPUTER PROCESSING SPEED
Partial copies or scans of documents or photos
Copier or scanner does not respond
Scanner unit does not close
Poor copy or scanned image quality
Cannot scan to a computer over a network
E-mailtroubleshooting
Scan was not successful
Scanning takes too long or freezes the computer
CHECK YOUR NETWORK CONNECTION
Fax troubleshooting
Fax troubleshooting checklist
CHECK YOUR PROXY CONFIGURATION
REDUCE THE TRANSMISSION SPEED OF THE FAX MODEM
Cannot send faxes
ENABLE ERROR CORRECTION
ENABLE AUTOMATIC FAX CONVERSION
MAKE SURE THAT FAX FORWARDING IS DISABLED
Cannot receive faxes
MAKE SURE THAT THE DIAL PREFIX SETTING IS CORRECT
> Fax Setup > Dialing and Sending > Dial Prefix
Cannot run the fax software
Memory card troubleshooting
Memory card troubleshooting checklist
Nothing happens when a memory card is inserted
Network troubleshooting checklist
Network troubleshooting
MAKE SURE THE USB CABLE IS WORKING
MAKE SURE THE PRINTER IS PLUGGED IN AND TURNED ON
MAKE SURE THE USB PORT ON THE COMPUTER IS WORKING
Notes
RUN THE INSTALLER AGAIN
RECONNECT THE PRINTER POWER SUPPLY
Cannot print over wireless network
Wireless troubleshooting
> Network Setup > Reset Network Settings > Yes
Troubleshooting
For Windows users
Troubleshooting
In Mac OS X version 10.5 or later
For Macintosh users with an access point
bClick Advanced or Configure
For Macintosh users with an AirPort base station
For Windows users
Wireless print server not installed
For Macintosh users
Locating the printer IP address
Troubleshooting
Troubleshooting
Ethernet network troubleshooting
Contacting customer support
Embedded Web Server does not open
Cannot print to the network printer
Troubleshooting
Product information
Notices
Edition notice
Trademarks
GOVERNMENT END USERS
Noise emission levels
Modular component notice
Static sensitivity notice
Battery notice
Temperature information
Power consumption
Total energy usage
Industry Canada compliance statement
Sleep Mode
Off mode
European Community EC directives conformity
Notice to users of the Canadian telephone network
Utilisation de ce produit en Suisse
Using this product in Switzerland
Verwendung dieses Produkts in der Schweiz
Exposure to radio frequency radiation
Regulatory notices for wireless products
Uso del prodotto in Svizzera
Notice to Users in the European Union
Industry Canada Canada
Notice to users in the European Union
Notices
Limited warranty
Statement of Limited Warranty
Lexmark International, Inc., Lexington, KY
Extent of limited warranty
Limited warranty service
Additional rights
Limitation of liability
Numerics
Index
Page
Page
Page
Page
Printer Settings
printer problems, basic
E‑mail Transmission Error
solutions
Page