Troubleshooting

166

Communication with printer lost when connected to Virtual Private Network (VPN)

You will lose your connection to a wireless printer on your local network when connected to most Virtual Private Networks (VPNs).

Most Virtual Private Networks allow computers to communicate with only the VPN and no other network at the same time. Disconnect from the VPN before installing the driver on the computer or before running the wireless setup on the computer.

To check if the computer is currently connected to a VPN, open your VPN Client software, and then check your VPN connections. If you do not have a VPN Client software installed, then check the connections manually using the Windows VPN Client.

If you would like to have the ability to connect to your local network and to a VPN at the same time, then request the system support person for the VPN to allow split tunneling. Be aware that some organizations will not allow split tunneling due to security or technical concerns.

If you want to connect only to a VPN, then the documents you want to print will not be printed until you have ended the VPN session. If you want to continue printing while connected to a VPN, then connect the printer to the computer using a USB cable. For more information, see the User’s Guide.

Wireless troubleshooting

•“Resetting the wireless settings to factory defaults” on page 166

•“Cannot print over wireless network” on page 166

•“Wireless print server not installed” on page 170

•“'Communication not available' message appears when printing wirelessly” on page 170

•“Resolving intermittent wireless communications issues” on page 172

Resetting the wireless settings to factory defaults

From the home screen, navigate to:

> Network Setup > Reset Network Settings > Yes

To verify, print a network setup page, and then check the wireless settings.

Cannot print over wireless network

If you encountered problems while installing, or if your printer does not appear in the printers folder or as a printer option when sending a print job, then you can try uninstalling and reinstalling the software.

Before you reinstall the software, check the troubleshooting checklist, and then do the following:

TURN THE ACCESS POINT (WIRELESS ROUTER) OFF AND THEN BACK ON

Wait one minute for the printer and computer to reestablish the connection. This can sometimes refresh network connections and resolve connectivity issues.

DISCONNECT FROM VPN SESSION

When you are connected to another network through a VPN connection, you will not be able to access the printer over your wireless network. End your VPN session and try printing again.

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Lexmark 20E, 200 manual Wireless troubleshooting, Resetting the wireless settings to factory defaults
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200, 20E specifications

The Lexmark 20E,200 is a commercial-grade printer designed to meet the demands of busy office environments. This model features advanced printing technologies that combine efficiency, speed, and quality into a compact and user-friendly device.

One of the key features of the Lexmark 20E,200 is its fast printing capability. It can produce up to 40 pages per minute, making it a perfect choice for high-volume printing tasks. The first page out time is remarkably quick, allowing users to get essential documents in hand without unnecessary delays. This efficiency is vital in busy settings where time is of the essence.

In addition to its speed, the Lexmark 20E,200 offers sharp and vibrant print quality. It supports resolutions up to 1200 x 1200 dpi, ensuring that text and graphics are rendered clearly and accurately. This high-definition printing is essential for producing professional-quality documents, presentations, and marketing materials.

The printer supports a variety of media types and sizes, including envelopes, labels, cardstock, and various paper sizes ranging from A4 to legal. With an adjustable paper tray that holds up to 250 sheets, users can easily manage different printing tasks without needing constant refills, further enhancing productivity.

Another noteworthy characteristic of the Lexmark 20E,200 is its energy efficiency. It is equipped with features like energy-saving mode and automatic duplex printing, which allows users to print on both sides of the paper. This not only reduces paper consumption but also saves on overall operational costs, making it an eco-friendly choice for environmentally conscious businesses.

Connectivity options are abundant with the Lexmark 20E,200. It supports USB 2.0, Ethernet, and wireless networking, allowing users to connect the printer to various devices effortlessly. Additionally, it is compatible with mobile printing solutions, such as Apple AirPrint, Google Cloud Print, and Lexmark Mobile Print, facilitating printing from smartphones and tablets.

The user-friendly touchscreen interface simplifies navigation, enabling users to access various functions and settings easily. Regular firmware updates ensure that the printer remains secure and capable of performing optimally.

Overall, the Lexmark 20E,200 is an outstanding printing solution for businesses seeking reliability, quality, and efficiency in their day-to-day operations. Its advanced features, coupled with an emphasis on sustainability and ease of use, make it a worthy investment for any modern office.
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