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Lexmark 7500 Series Solving printer communication problems

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Check cartridges

1Remove the print cartridges.

2Make sure the sticker and tape have been removed.

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3Reinsert the cartridges.

Check printer default and pause settings

1Do one of the following:

•In Windows Vista, click Control Panel.

•In Windows XP, click Start.

2Click Printers  Printers and Faxes.

3Double-click the printer queue device.

4Click Printer.

•Make sure no check mark appears next to Pause Printing.

•If a check mark does not appear next to Set As Default Printer, you must select the print queue device for

each file you want to print.

Reconnect power supply

1Press to turn the printer off.

2Disconnect the power cord from the wall outlet.

3Gently remove the power supply from the printer.

4Reconnect the power supply to the printer.

5Plug the power cord into the wall outlet.

6Press to turn the printer on.

Remove and reinstall the software

Uninstall the printer software, and then reinstall it.

Solving printer communication problems

The printer and the computer cannot exchange data.

These are possible solutions. Try one or more of the following:

Establish bidirectional communication between the printer and the computer

For more information, see “Bidirectional communication is not established” on page 176.

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Contents

Main Safety information Contents Page Page Page Page Page Page Page Page Page Introduction Finding information about the printer Quick Setup sheet User's Guide 1 Page Customer support 1 2 3 4 5 6 Limited Warranty 1 2 3 Wireless network compatibility Operating system notice Setting up the printer Checking the box contents Understanding the parts of the printer Page Standalone printer setup 1 Page Page Page Page Page Getting the printer ready to fax Using an RJ11 adapter Page Page Choosing a fax connection Connecting to an answering machine Page Connecting directly to a telephone wall jack Connecting directly to a telephone wall jack in Germany Connecting to a computer with a modem Connecting to a telephone Setting up to fax while behind a PBX Using a digital phone service Understanding the control panel Using the control panel Page Page 123 456 789 * Navigating the control panel menus Understanding and using default settings Installing another language control panel Understanding the Setup menu and submenus Page Installing the printer software Using the installation software CD (Windows users only) Using the installation software CD (Macintosh users only) Using the World Wide Web Understanding the printer software Page Page Turning printing voice notification on or off Installing an internal wireless print server What do the Wi-Fi indicator lights mean? Security Information Networking General networking Networking overview Common home network configurations Wired network example Page What information do I need and where do I find it? Finding the MAC address Printing a network setup page Wireless networking Finding IP addresses How to locate a printer IP address How to locate a computer IP address 1 2 3 Assigning an IP address Configure IP address Finding the signal strength Types of wireless networks Tips for using network adapters Advanced wireless setup Creating an ad hoc wireless network using Windows For Windows Vista users For Windows XP users Adding a printer to an existing ad hoc wireless network using Windows Loading paper and original documents Loading paper Using the automatic paper type sensor Loading envelopes Loading labels Loading greeting cards, index cards, photo cards, and postcards Loading transparencies Loading iron-on transfers Loading custom-size paper Loading banner paper Loading original documents on the scanner glass Page Loading original documents into the Automatic Document Feeder Using the Paper Handling submenu Printing Printing basic documents Printing a document Printing a Web page Printing photos or images from a Web page Printing multiple copies of a document Collating copies Printing the last page first (reverse page order) Printing multiple pages on one sheet (N-Up) Understanding the Print Files menu Printing documents from a removable storage device Pausing print jobs Canceling print jobs Printing specialty documents Choosing compatible specialty paper types Printing envelopes Printing greeting cards, index cards, photo cards, and postcards Printing a document as a poster Printing an image as a poster Printing a booklet Assembling a booklet Printing on custom-size paper Printing iron-on transfers Printing transparencies Printing a banner Printing on both sides of the paper (duplexing) Understanding the two-sided printing (duplexing) function Printing on both sides of the paper (duplexing) automatically 1 2 3 4 5 6 7 8 Printing on both sides of the paper (duplexing) manually Changing printer settings Saving and deleting print settings Using the Change Printer Default Settings submenu Resetting printer software to factory default settings Windows 2000, Windows XP, or Windows Vista users Using the Change Print File Default Settings submenu Resetting factory default settings Resetting all settings Resetting only menu settings Saving settings Working with photos Retrieving and managing photos Inserting a memory card Inserting a flash drive Printing photos from a PictBridge-enabled digital camera Understanding Photo and the Photo Card Mode menu Using the Photo Default Settings menu Using the Photo Menu Editing photos Understanding the PictBridge Default Print Settings menu 1 2 Using the Change PictBridge Default Settings submenu 1 2 Using the Change Photo Default Settings submenu Transferring photos from a memory device to the computer using the control panel Transferring all photos from a memory card using the computer Transferring selected photos from a memory card using the computer Transferring selected photos from a CD or flash drive using the computer Transferring photos from a memory card to a flash drive Changing the Productivity Studio temporary files preferences Changing the Productivity Studio searched folders preferences Changing the Productivity Studio library preferences Changing the Productivity Studio transfer settings Editing photos Editing photos using the control panel Cropping a photo Rotating a photo Changing the Resolution / Size of a photo Applying One-Click Auto Fixes to a photo Reducing the red-eye effect in a photo Blurring/Sharpening a photo Enhancing a photo Changing the Hue / Saturation of a photo Changing the Gamma Value of a photo or image Despeckling a photo Changing the Brightness / Contrast settings of a photo Applying a color effect to a photo Changing the Exposure setting of a photo Printing photos Printing photos from a CD or removable storage device using the computer Viewing / Printing photos from the Productivity Studio Printing Photo Packages Creating Photo Greeting Cards Printing a photo or selected photos Printing all photos from a memory device Printing photos stored on a memory device using the proof sheet Using a PictBridge-enabled digital camera to control printing photos Printing photos from a digital camera using DPOF Creating a slideshow Creating and viewing a slideshow Viewing a slideshow of photos on the control panel display Copying Making a copy Making a color or black-and-white copy Copying on both sides of the paper (duplexing) Copying photos Copying a photo using the computer Adjusting copy quality Adjusting the brightness of a copy Collating copies using the control panel Repeating an image on one page Copying multiple pages on one sheet (N-Up) Enlarging or reducing an image Understanding Copy and the Copy Mode menu Page Using the Change Copy Default Settings submenu Changing the default copy settings Scanning Scanning a document Scanning a document using the computer Scanning text for editing Scanning images for editing Scanning a photo to Work with Documents and Photos Scanning multiple photos at one time using the computer Creating a PDF from a scanned item Canceling a scan job Customizing scan settings using the computer Understanding Scan and the Scan Mode menu Using the Change Scan Default Settings submenu Changing the default scan settings Scanning to a computer over a network using the control panel Saving a scanned image on the computer Changing the Productivity Studio scan settings Adding a file to an e-mail message Adding a new scanned image to an e-mail message Scanning documents or images for e-mailing Changing the Productivity Studio e-mail screen preferences Faxing Sending a fax Entering a fax number Sending a fax using the software Sending a fax using the control panel Sending a fax while listening to a call (On Hook Dial) Sending a broadcast fax at a scheduled time Receiving a fax Receiving a fax manually Receiving a two-sided fax Setting a fax manual answer code Using Caller ID from the control panel Using Caller ID from the software Receiving a fax automatically Receiving a fax with an answering machine Forwarding faxes Using the Phone Book Using the control panel Phone Book 5 6 7 Using the computer Phone Book 1 2 3 4 Customizing fax settings Customizing settings using the Fax Setup Utility Page Understanding Fax and the Fax Mode menu Using the Change Fax Default Settings submenu Using the Phone Book submenu Using the Ringing and Answering submenu Using the Fax Printing submenu Using the Dialing and Sending submenu Printing the Fax Settings List Setting up a fax footer Creating a fax cover page using the control panel Blocking junk faxes Blocking unwanted changes to fax settings Using the Fax Solutions Software Setting up a dialing prefix Setting the distinctive ring Setting the number of rings before receiving a fax automatically Setting up Speed Dial Printing fax activity reports Maintaining the printer Understanding the Maintenance menu 1 2 Installing print cartridges 1 Page Removing a used print cartridge Refilling print cartridges Using genuine Lexmark print cartridges Aligning print cartridges Cleaning the print cartridge nozzles Wiping the print cartridge nozzles and contacts Preserving the print cartridges Cleaning the scanner glass 1 2 Cleaning the exterior of the printer 1 2 3 Page Troubleshooting Setup Troubleshooting Incorrect language appears on the display Change the language selection during initial setup Select a different language after initial setup Software does not install Page does not print Check cartridges Check printer default and pause settings Reconnect power supply Remove and reinstall the software Solving printer communication problems Establish bidirectional communication between the printer and the computer Make sure the printer is not in sleep mode Understanding Warning levels Removing and reinstalling the software Enabling the USB port Wireless troubleshooting How do I find out what type of security my network is using? Check your security keys WEP key WPA-PSK or WPA2-PSK key Check cable Check Wi-Fi indicator light Check if printer driver is installed Check if printer is connected to the wireless network Reboot the computer Wi-Fi indicator is not lit Wi-Fi indicator light is blinking orange during installation Check MAC address Ping the wireless access point (wireless router) to make sure the network is working Run the wireless setup again 1 2 3 4 Wi-Fi indicator light is orange Check cable Configure the optional internal wireless print server Check network name Check security keys Wireless printer is no longer working Run the wireless setup again Changing wireless settings after installation Resetting an internal wireless print server to factory default settings Network printer does not show up in the printer selection list during installation Check whether the printer is on the same wireless network as the computer Printer cannot connect to the wireless network Make sure your computer is connected to your wireless access point (wireless router) Move the computer and/or printer closer to the wireless router Check whether the printer is on the same wireless network as the computer Check your security keys Wireless Setup Utility cannot communicate with the printer during installation (Windows users only) Check the installation cable Checking your network name (Windows users only) Ping the access point Ping the printer Run the Wireless Setup Utility (Windows users only) Changing wireless settings after installation (Windows users only) Check printer ports (Windows users only) Print troubleshooting Partial 4 x 6 in. (10 x 15 cm) photo prints when using a PictBridge-enabled digital camera Make sure paper size is set correctly Improving print quality Check paper Select a higher print quality Check print cartridges Poor text and graphic quality Remove sheets as they are printed Use a different brand of paper Check paper condition Removing and reinstalling the software Select the Borderless print feature Select the Borderless resize feature (when copying) Select the Borderless photo feature (when printing photos) Make sure you use photo paper Make sure the paper size matches the printer setting Print speed is slow Partial document or photo prints Photo smudges or scratches Checking the print cartridges Are the cartridges low on ink? Ink levels seem incorrect Are you printing graphics or photos? Are you printing a large file? Ink levels seem to go down too quickly Are you printing photos or documents with a large number of graphics? Characters on printout are missing or unexpected Colors on printout are faded or differ from colors on the screen Glossy photo paper or transparencies stick together Page prints with different fonts Print is too dark or smudged Printed characters are improperly formed or are not aligned correctly Are the print cartridges clean? Printouts have alternating bands of light and dark print Are the printer and the computer able to communicate data? Transparencies or photos contain white lines Check the program settings Perform maintenance on the print catridges Vertical straight lines are not smooth Align the print cartridges White lines appear in graphics or solid black areas Adjust the program settings for the document Perform maintenance on the print catridges Settings are not saved Change time-out settings Save settings Checking printer readiness Make sure the printer has paper and is properly loaded Checking the Spool Settings for banner printing Resolving font problems Have you applied the fonts correctly in the program? Is the font a TrueType font? Is it available on the computer? Was the document formatted or created for the printer? Ready or Busy Printing is listed as the status Is there a problem with the connections? Do you need to adjust the Quality/Speed settings? Is the problem with the program? Printing a test page Checking the port setting External print server is not working Removing an external print server Cable is not connected, is loose, or is damaged Make sure the USB cable is connected to the USB port on the back of the computer Make sure the other end of the USB cable is connected to the back of the printer Make sure the cable is not damaged or loose Printer cannot communicate with computers over peer-to-peer network Check the status of the host computer and printer Check the printer status Try to locate the printer from the remote computer Restart the host computer and the remote computer Printer is not able to communicate with the computer Problems when copying, scanning, or faxing Close other software Change the scanning resolution to a lower value Is the original document loaded correctly on the scanner glass? Wrong printer is attached Updating the printer software Bidirectional communication is not established Make sure the printer is receiving power Make sure the external print server is working Jams and misfeeds troubleshooting How to clear and avoid paper jams Duplex unit does not operate correctly Check paper size and type Make sure the duplex unit is properly installed Two-sided paper type error Two-sided printing is not supported on the current paper size Paper jam in the printer Eject the paper automatically Remove the paper manually Paper jam in the paper support Paper or specialty media misfeeds Printer does not feed paper, envelopes, or specialty media Check media loading Check printer default and pause settings Banner paper jams Clear banner paper jams Paper continues to jam Are you using paper designed for an inkjet printer? Are you loading the paper correctly? Paper jam in the Automatic Document Feeder (ADF) Paper jam in the duplex unit Memory card troubleshooting Memory card cannot be inserted Nothing happens when memory card is inserted Check memory card type Check to see if the memory card is damaged Cannot print documents from a memory card or flash drive Check the type of files contained on the memory card or flash drive Check the memory card or flash drive Check network connections and power Photos do not transfer from a memory card across a wireless network Select the printer on your wireless network Check memory card placement Check memory card type Check to see if the memory card is damaged Copy troubleshooting Copier does not respond Scanner unit does not close Poor copy quality Clean the scanner glass Copied item does not match the original item Partial document or photo copies Scan troubleshooting Scanner does not respond Scan was not successful Scanning takes too long or freezes the computer Close other software Change the scanning resolution to a lower value Poor scanned image quality Clean the scanner glass Fax troubleshooting Cannot send or receive a fax Review digital phone service checklist Verify dial tone Disconnect other equipment temporarily Disable Call Waiting temporarily Do you have Voice Mail service? Can send but not receive faxes Load paper Check if Auto Answer is on Make sure Fax Forwarding is not selected Can receive but not send faxes Check mode selection Check document placement Check the Dial Prefix setting Check Speed Dial number Printer receives a blank fax Check original document Check cartridges Received fax has poor print quality Review checklist for sender Caller ID information is not displayed Caller ID pattern may not be set correctly Fax Error Remote Fax Error Check phone line Phone Line Busy Change redial settings Schedule to resend fax at a later time Phone Line Error Review digital phone service checklist Check phone line Check cable connections Failed to Connect Unsupported Paper Size Unsupported Fax Mode No Answer Use phone line checklist Make sure the printer detects dial tone Error messages on the printer display Alignment Error Remove tape from print cartridge Use new paper Cartridge Error (1102, 1203, 1204, or 120F) Black Ink Low / Color Ink Low / Photo Ink Low Clear Carrier Jam Remove any obstructions Cover Open Error 1104 Left Cartridge Error / Right Cartridge Error Left Cartridge Incorrect / Right Cartridge Incorrect Left Cartridge Missing / Right Cartridge Missing Memory Failure Reduce memory use Select the After Dial setting No images have been selected Page Some photos removed from card by host. Problems reading the memory card Error messages on the computer screen Clearing error messages ? Communication not available Is the printer receiving power? Is there a problem with the connections? General Printing Problem Ink Low Out of Memory Out of Paper Fixing a printing failure Unsupported file types found on memory card Paper Jam Multiple All-In-Ones found 1 2 Print File Error Notices Product information Edition notice UNITED STATES GOVERNMENT RIGHTS Trademarks Conventions Federal Communications Commission (FCC) compliance information statement Exposure to radio frequency radiation Industry Canada compliance statement European EC directives conformity statement for radio products Page Noise emission levels Waste from Electrical and Electronic Equipment (WEEE) directive Product disposal Temperature information Federal Communications Commission (FCC) compliance information statement Notice to users of the Canadian telephone network Avis rserv aux utilisateurs du rseau tlphonique du Canada Notice to users of the New Zealand telephone network South Africa telecommunications notice Using this product in Switzerland Utilisation de ce produit en Suisse Verwendung dieses Produkts in der Schweiz Power consumption Product power consumption Power Saver Off mode Total energy usage Statement of Limited Warranty Lexmark International, Inc., Lexington, KY Limited warranty Limited warranty service Extent of limited warranty LEXMARK LICENSE AGREEMENTS CARTRIDGE LICENSE AGREEMENT LEXMARK SOFTWARE LICENSE AGREEMENT 1 2 3 a b 9 10 11 12 13 Networking glossary Page Index A B C D E F G H I J L O P Page Q R S T U V W