Check to see if your wireless connection is active

Make sure that your wireless network is connected and active.
Note: If your wireless connection is down, use your configuration cable to connect your printer to your computer.
Copy troubleshooting

Copier does not respond

These are possible solutions. Try one or more of the following:
Check messages
Resolve all error messages.
Check power
If the light is not on, make sure the printer is plugged into a properly grounded outlet. Make sure the power cord
is properly connected to the printer.

Scanner unit does not close

1Lift the scanner unit.
2Remove any obstruction keeping the scanner unit open.
3Lower the scanner unit.

Poor copy quality

•Blank pages
•Checkerboard pattern
•Distorted graphics or pictures
•Missing characters
•Faded print
•Dark print
•Skewed lines
•Smudges
•Streaks
•Unexpected characters
•White lines in print
These are possible solutions. Try one or more of the following:
Check messages
If an error message is displayed, see “Error messages on the computer screen” on page 203.
Check ink
Check the ink levels, and install a new print cartridge if necessary.

Clean the scanner glass

If the scanner glass is dirty, gently wipe it with a clean, lint-free cloth dampened with water.

Review steps to improve print quality

See “Improving print quality” on page 160.
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