Scanning takes too long or freezes the computer
These are possible solutions. Try one or more of the following:

Close other software

Close all programs not being used.

Change the scanning resolution to a lower value

1Load an original document facedown on the scanner glass.
2From the desktop, double-click the Productivity Studio icon.
3From the Welcome Screen, click Scan.
4Click Custom Settings.
5From the Scan Resolution drop-down list, select a lower scan resolution.
6Click Start.
Poor scanned image quality
These are possible solutions. Try one or more of the following:
Check messages
If an error message is displayed, see “Error messages on the printer display” on page 198.

Clean the scanner glass

If the scanner glass is dirty, gently wipe it with a clean, lint-free cloth dampened with water.

Adjust the quality of the scan

1Load an original document facedown on the scanner glass.
2From the desktop, double-click the Productivity Studio icon.
3From the Welcome screen, click Scan.
4Click Custom Settings.
5Select a higher scan resolution.
6Click Start.

Review steps to improve print quality

See “Improving print quality” on page 160.

Are you scanning from photo or glossy paper, a magazine, or a newspaper?

If you are copying or scanning from photo or glossy paper, a magazine, or a newspaper, see “Removing wavy
patterns from scanned photos, magazines, or newspapers” on page 91.

Check quality of original document

If the quality of the original document is not satisfactory, try using a clearer version of the document or image.
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