Printer cannot connect to the wireless network.......................................................................... ..............155
Wireless Setup Utility cannot communicate with the printer during installation (Windows users
only) ............................................................................................................................. ........................156
Checking your network name (Windows users only)................................................................................ 157
Ping the access point......... ...................................................................................................................... 157
Ping the printer......................................... ................................................................................................ 158
Run the Wireless Setup Utility (Windows users only)...............................................................................158
Changing wireless settings after installation (Windows users only)............................... ..........................159
Check printer ports (Windows users only)......................................................................................... .......159
Print troubleshooting........................................................................................................................159
Partial 4 x 6 in. (10 x 15 cm) photo prints when using a PictBridge-enabled digital camera.................... 159
Improving print quality..... ......................................................................................................................... 160
Poor text and graphic quality................................................................ ....................................................161
Poor quality at the edges of the page....................................................................................................... 161
Print speed is slow.............................................................................................................................. ......163
Partial document or photo prints........................................................................................................... ....163
Photo smudges or scratches................................................................ ....................................................163
Checking the print cartridges................................................................................................. ...................163
Ink levels seem incorrect............................................................... ...........................................................164
Ink levels seem to go down too quickly................................................. ...................................................164
A blank or incorrect page prints................................................................................................................ 164
Characters on printout are missing or unexpected................................................................................... 165
Colors on printout are faded or differ from colors on the screen................................................... ...........165
Glossy photo paper or transparencies stick together............................................. ..................................166
Page prints with different fonts................................ ................................................................................. 166
Print is too dark or smudged..................................................................................................................... 166
Printed characters are improperly formed or are not aligned correctly.....................................................166
Printouts have alternating bands of light and dark print.... .......................................................................167
Transparencies or photos contain white lines...... ....................................................................................167
Vertical straight lines are not smooth......... .............................................................................................. 168
White lines appear in graphics or solid black areas ................................................................................. 168
Checking the printer status....................................................................................... ................................168
Settings are not saved........................................................................................................... ...................169
Checking printer readiness.................................................................................................... ...................169
Checking the Spool Settings for banner printing................................ ......................................................170
Resolving font problems.......................................................................... .................................................170
Printer is busy printing another job................................................................................ ...........................170
Ready or Busy Printing is listed as the status............. .............................................................................171
Printing a test page............................................................................................................................. ......171
Test page does not print........................................................................................... ................................171
Checking the port setting...................................................................................................... ....................172
External print server is not working..... ..................................................................................................... 172
Removing an external print server............................................................................................................ 173
Cable is not connected, is loose, or is damaged........................................................................ ..............173
Printer is plugged in but does not print............................................................................. ........................173
Printer is trying to print to File.............................................................................................. .....................173
Printer cannot communicate with computers over peer-to-peer network........................... ......................174
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