Check memory card type

Make sure that the type of memory card you are using can be used in the printer. For more information, see “Inserting
a memory card” on page 77.

Check to see if the memory card is damaged

Check that there is no obvious damage to the memory card.

Check to see if the memory card contains photos

Insert a memory card that contains photos.

Make sure the USB cable is connected

If the printer is connected to the computer through a USB cable:
1Check the USB cable for any obvious damage.
2Firmly plug the square end of the USB cable into the back of the printer.
3Firmly plug the rectangular end of the USB cable into the USB port of the computer.
The USB port is marked with the USB symbol.

Check the network connection

If the printer and computer are connected over a network, make sure that the correct host and device are
communicating. Select the printer from the computer or the computer from the printer.
Cannot print documents from a memory card or flash drive

Check the type of files contained on the memory card or flash drive

The printer recognizes:
Files that have the following extensions:
.doc (Microsoft Word)
.xls (Microsoft Excel)
.ppt (Microsoft PowerPoint)
.pdf (Adobe Portable Document Format)
.rtf (Rich Text Format)
.docx (Microsoft Word Open Document Format)
.xlsx (Microsoft Excel Open Document Format)
.pptx (Microsoft PowerPoint Open Document Format)
.wps (Microsoft Works)
.wpd (WordPerfect)
Photos

Check the memory card or flash drive

Make sure the memory card or flash drive is not corrupted. Remove memory devices properly from the printer to
avoid corruption or loss of data.
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